The Frankland Arms

The Frankland Arms, Thirsk: Tickets, Tours, Hours, Address, The Frankland Arms Reviews: 4/5

The Frankland Arms
4
11:00 AM - 11:00 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 12:00 AM
Saturday
11:00 AM - 12:00 AM
Sunday
12:00 PM - 10:00 PM
About
The Frankland Arms is a lovely family and dog friendly traditional pub just a short walk from the market square in the heart of Thirsk. It has a great selection of quality cask ales, craft beers, lagers, spirits and wines. Most notably The Frankland also offers a fantastic range of gins all served with fever tree tonics and complimentary garnishes to enhance flavour. Beautifully decorated, the Frankland has a naturally warm and welcoming atmosphere, enhanced by an open fire in winter, and a festoon lit patio and lawned beer garden in the summer! The huge garden offers a kids climbing frame and a selection of garden games to keep the whole family entertained. The Frankland also now serves a delicoius pub food menu, offering excellent value and quality. In a rush you can always get a sandwich to go! The Frankland is a true community pub with a weekly quiz, pool table, darts board an amazing juke box and regular karaokes and charitable events!
Suggested duration
More than 3 hours
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4.0
39 reviews
Excellent
24
Very good
7
Average
3
Poor
3
Terrible
2

Jim B
Fullerton, CA434 contributions
Friendly typical Local Pub
Sep 2021
I would say this is a typical Local Pub, but strangers were made to feel welcome and have an enjoyable evening. I would say the Pub style food was fine and filling, but the friendly atmosphere, Staff, regular patrons Jukebox, Darts etc. made the experience worth the trip. Quick to bring the drinks, and round after round, I think the size of our party (15) may have overwhelmed the kitchen, so food came out very staggered as it was done, and was very ordinary, but again the drinks kept coming so everybody was happy.
Written September 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

REDS81
Yorkshire, UK12 contributions
Dissappointing
May 2021
Myself and my family booked tables for bank holiday sunday afternoon and were placed in the rain, at the bottom of the garden. The Beer garden would probably be nice in the summer but i dont think the pub is quiet set for out door drinking in poor weather. We even witnessed a family asking for the heater to be put on and told it was only for customers on a night. Although staff were not rude towards us, they were extremely rude to the group that questioned them about the heating, and they were told to move out of the covered area, onto the wet benches. Not nice to see people treated like this and for this reason, i wouldnt recommmend this pub however, may be different after COVID
Written May 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi there, sorry for your disappointing experience, with us last Sunday. As our track and trace info shows that all groups were seated undercover apart from a lovely polish pair who requested a seat in the open area as it had stopped raining, and were visiting the area on their way to Scotland, I can only assume you are that lovely polish couple. If you are the lovely Polish pair with the young lad, then I must say your written English is remarkable as I remember using lots of hand gestures and basic English for take your order and have a chat about having free Jabs in the UK. I do hope you enjoyed the three ice creams you ordered. I can also understand that you may have misunderstood about the other group. They were constantly trying to break Covid regulations and also attempted to turn on our equipment themselves which led us to have to insist they did not. As I am sure understand, that would be unsafe, especially when they tried to light a chiminea with young children running about. The group you refer to reminded for another 90 minutes after this, and were informed multiple times that the tables which we upgraded them to were booked at 4pm. They ignored our polite requests to remain seated whilst drinking as per Covid regulations, and became abusive to staff, which we don't tolerate as I am sure you understand. We then asked them to leave, as we had the safety of other customers to consider, they then became more disruptive. From a distance these things can easily be misinterpreted, and our insisting they leave may have seemed rude, especially if your English isn't your first language. I am pleased to see you started to write reviews on May 5th, ( so many one one day - you do get about) they can be useful for businesses to see where they need improving. You will notice from our previous reviews that generally we have outstanding customer service, so I am sorry we fell short on this day. I am glad however that your group did not have any issues with how you were treated well by our staff. And every table we spoke to after the group left to apologize for their behavior, did agree at the time we had been very patient with them. I wish you had made you discomfort known to us when we spoke to you, as we would have explained further and perhaps offered you all a drink on the house. We make every effort through Facebook post to inform customers that not every seat in the garden is covered (but about half are) and guests are advised to dress for poor weather. When seats undercover become available guests are invited to move if they wish. As the temperature drops with the sun going down we put the heaters on - generally by this time children have also left so they can be operated safely. Please do come again on a sunny day and give us another go. Our large garden is great on hot sunny days and our customers have a great time. Thanks again for the review
Written May 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lecivika
North Yorkshire, UK45 contributions
Terrible customer service, and false advertisement of out door heaters
May 2021 • Family
Went out for first time since lockdown and had three tables booked outside. It was raining heaving but we were seating under a gazebo on some rattan sofas. Sat there from 1-3pm (spending approx £50 a round) then were told that if we wanted to stay past 4pm we would have to move to some benches as our table was booked. We said ok. It was cold, but We were told we couldn’t use the patio heater as it used too much gas and they were only allowed on a night and then we were told we couldn’t light the lump of wood in the burner as it cost too much too! Not realising the time, we ordered another round at 3:40 and when they brought our drinks we were told to “move now” by some jumped up bar girl. First of all, they COULD have reminded us before they took the order that we were going to have to move and secondly, you shouldn’t speak to people the way she did and thirdly they said we had to go and sit on the wet benches on the wet grass and that they had done us a favour by seating us under the shelter in the first place. (Well no they hadn’t because if we weren’t under shelter we would t have stayed) I have heard others have had the same sort of treatment - their customer service is disgusting and I can’t see them lasting long if they are going to treat paying customers, like this.
Written May 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Vicki, Thank you for taking the time to review your visit to our Pub over the weekend. You actually booked two tables, one of 6 and one of 4 all of which were on the grass near the kids play area. We notified all customers through Facebook posts in advance that they should dress for inclement weather and bring blankets for extra warmth. I am sorry the weather was not good on Sunday. However due to the on/off rain we offered to change your table to under cover but made you aware that the tables had bookings at 4pm. You said it was not an issue as you probably were not staying that long. As you sat down, I came to remind you of the covid regulations as you tried to sit in the gap between two tables. I could see this annoyed you, but as I said these are government guidelines. I did take exception to your attempts to light our chiminea, we do not allow customers who have been drinking to attempt to light fires or patio heaters (especially without asking) and especially with your young kids running about, as it is unsafe. I am sorry this caused you distress, which you made clear, so I honestly did not think you would stay much longer than 2.30pm. My staff reminded the group several times about the need to sit down whilst drinking, but these requests seem not to have been heard. My staff also reminded you at 3pm when you ordered drinks that the time to move was approaching, and again at 3.30pm when you ordered more drinks. I came out to you at 3.45pm and reminded you that the table was booked, and we needed you to move as the tables needed to be sanitized before the next guests. I returned to the bar at 3.50pm to find that your group had ordered another round. The drinks were delivered, and you were asked to move straight to the other table. Again, as we requested your group move we were met with refusal, I negotiated to give you a further five minutes which you eventually said was fine. Then another member of staff came on shift and saw yet another breach of covid regulations from a member of your group and my bar supervisor politely requested that the gentleman sit down. He was then sworn at and personally insulted, despite having done nothing more than ask calmly. We do not tolerate abuse of our staff on any level, so my husband came out from the kitchen to request your group now leave. He was also met with a flat refusal, abusive and threatening behaviour and we picked up the phone to call the Police. Only at this point did your group decide that we were the worst pub in the world. You said this was your first visit out but shouted very loudly that having visited all the other pubs in town we were the only ones enforcing covid restrictions. I thought at the time that this was a rather rude accusation on all the other pubs in town, who like us are just doing our best in difficult circumstances. I wholeheartedly apologize that Covid is a thing and that we must enforce these rules. I also apologize that we do not put heat on during the day, outside, but do not apologize for stepping in when your group decided to try and light this equipment themselves, as we have your safety as our priority. Sometimes under covid regulations we must ask customers to behave in ways that are not normal for our pub, socially distance, sit down, not sing and shout, we don't like it. But the majority of our customers have understood this, and that we are only acting to ensure the safety of yourselves and those around you. We do need to be firm, and after gentle reminders, those reminders can get more firm. So sorry if this came across as rude, but we were just doing our best. However, at no time do we, as a team, take kindly to being sworn at, personally insulted, shouted at, argued with or threatened, no matter how much money is spent. We keep a friendly relaxed pub, where families are welcome, and we do expect our customers respect this when choosing which language to use. After you left, we apologized to everyone else in the garden for the language used by your group and the disturbance caused to their quite Sunday afternoon drink.
Written May 4, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ben R
London, England, United Kingdom14 contributions
Fantastic Party Booking
Aug 2020
Booked the garden for our little boys 3rd birthday party, went amazingly and the effort and support from Caroline, Neil and team was fantastic throughout. Great drinks, great staff, amazing location and the weather was perfect for us!

We had a great barbecue for the adults with lots of freshly cooked food that went down extremely well with everyone there and the kids had a great little pic-nic.

From the point of booking everything was well looked after, the attention to detail on what we needed (including dietary requirements on food) was fantastic. The food was great value and excellent quality.

On a side note- with the current Covid situation at the forefront of a lot of our guests minds, the large space and precautions put in place by the pub meant that everyone felt safe and comfortable- for few people it had been the first time they had been out since the start of lockdown and it was great to see their concerns alleviated.
Written August 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

paul d
North Yorkshire, UK22 contributions
Great evening
Jan 2020
Very friendly staff, landlord and lady just the same had a great evening at reasonable prices and lovely atmosphere, just like a pub of old
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Pauline, Thank you for leaving a lovely review, and sorry for the delay in replying, we had some issues getting back on Trip advisor after losing a phone with all the log in details on! Whoopse. We hope you pop by again soon we are now nearly back to normal - Roll on June 21st!
Written May 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jean H
Sheffield, UK53 contributions
Friendly bar staff
Jul 2019 • Couples
A large group of us visited on two evenings. The bar staff were very welcoming and the pub itself is very pleasant and nice decor. The beer garden outside is also very nice and a good deal of thought has gone into the place for the comfort of its customers. There was a disco and karaoke which many of the regulars were participating in. We have visited each year we are in the area and have always enjoyed a good evening.
Written July 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mid Life M
1 contribution
Superb place to spend some time
Jun 2019 • Friends
Visited Thirsk to meet up with some friends and was recommended this pub. Spent a fantastic evening in there. The staff were very welcoming and accommodating, the choice of drinks was outstanding and the whole atmosphere was relaxed and homely. Live music was a treat, entertaining without being intrusive and the beer garden was an added bonus. Defo recommend this hostelry and will certainly visit again soon. Cheers
Written June 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mark P
14 contributions
Fantastic Pub, great atmosphere,wonderful landlords,amazing drink selection.
Jun 2019 • Couples
Spent a full weekend in this fabulous pub, the owners are lovely and can't do enough to help. They have some great beer. Try Dizzy Dog, it's gorgeous. A gin selection to be proud of and really well kept beer.
They love dogs,with biscuits and water available for pooches. The beer garden is beautiful and can keep adults and kids happy for hours.
If you go to Thirsk and don't go to this pub,your Thirsk experience is incomplete.
Go, now, stop reading this and go and have a pint!
Written June 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

LeedsJoannie
leeds28 contributions
Stop off because nof traffic
Jun 2019
Called in as roads were busy because of market day, not too impressed, no food, no atmosphere, sorry.
Written June 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

mickam0s
Leeds, UK24 contributions
Best Pub In Thirsk Right Now
Dec 2018 • Couples
The transformation both in the look, the atmosphere and the hospitality is nothing short of remarkable in this pub.
Two years ago I went in here and couldn't wait to leave. Only a very select "clicky" group of locals attended. Now it's clean, lively, welcoming and busier than most if not all the pubs in the square.
Slightly off the main square but more than worth the effort.
Written January 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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