Purchased a groupon voucer for a spa day and afternoon tea. I have been here with a groupon voucher befor and enjoyed myself sp thought I would return. However, this time it was awful. My masseuse had realy long nails and left a large red scratch all down my back that took a day to go away. I did not want to embarass her so did not mention this. The massage therefore was not relaxing and rather painful. However my sister who had her massage next door enjoyed it and said it was good. The young man on the front desk in the gym area was uninterested and on his phone- clearly didnt want to be there. The facilities are run down, which I already knew but nothing has changed since my last visit. Lockers are difficult to use and mainly broken so had to leave all our valuables unattended. Our use of the pool was cut short as we felt uncomfortable due to a man repeatedly staring at us. ***The hairdryers in the changing room are DANGEROUS and should be taken out. The saftey helmet covering the back of them are non existant meaning hair is easily sucked in and torn out which I found out for myself. I hope no children use these!!!- Sort this out please *** Following this experience we were looking forward to our afternoon tea which was also abit hit and miss. Firstly, the positives; The serving lady was extremly nice and friendly and couldnt do enough for you. She gave us a glass of champagne each which was a nice treat and checked on us regularly to check that everything was okay. The food however was a disapointment. We were served sandwiches on stale bread; 3 cheese and pickle, one tuna mayo and 2 egg sandwiches- A very risky selection of fillings especialy considering one of us had to eat two cheese and pickle. Clearly we were given friday leftovers? The scones were nice however we were given 2 plastic pots of jam and a small cup of fresh cream (so we thought) this was actually whipped cream that had been mixed up by the kitchen staff so it apeared fresh. Thankfully we paid for ths using groupon and would have being extremly disapoited if we had paid full price for this experience.

We had a lovely time today for my special birthday. Our party of four were looked after very well by the lovely Adele who treated our party like royalty. Afternoon tea was lovely and we all had a treatment. My massage was lovely although only 15 mins long rather than 30 mins as we were getting my grandma into her swimming costume so were a little late for our treatment. Adele went the extra mile looking after us all with little things like prosecco and cake which really were a lovely touch. The only improvement would be that although the Spa facilities and relaxation room were lovely, just feel the pool and changing room could be done with a bit of a refurb mainly sauna and showers. We would definitely come back and will recommend to others xx