Hallmark Spa Hotel Manchester

Hallmark Spa Hotel Manchester

Hallmark Spa Hotel Manchester
3.5
8:30 AM - 5:00 PM
Monday
8:30 AM - 5:00 PM
Tuesday
8:30 AM - 5:00 PM
Wednesday
8:30 AM - 5:00 PM
Thursday
8:30 AM - 5:00 PM
Friday
8:30 AM - 5:00 PM
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What people are saying
Do not come here!
Mar 2020
Purchased a groupon voucer for a spa day and afternoon tea. I have been here with a groupon voucher befor and enjoyed myself sp thought I would return. However, this time it was awful. My masseuse had realy long nails and left a large red scratch all down my back that took a day to go away. I did not want to embarass her so did not mention this. The massage therefore was not relaxing and rather painful. However my sister who had her massage next door enjoyed it and said it was good. The young man on the front desk in the gym area was uninterested and on his phone- clearly didnt want to be there. The facilities are run down, which I already knew but nothing has changed since my last visit. Lockers are difficult to use and mainly broken so had to leave all our valuables unattended. Our use of the pool was cut short as we felt uncomfortable due to a man repeatedly staring at us. ***The hairdryers in the changing room are DANGEROUS and should be taken out. The saftey helmet covering the back of them are non existant meaning hair is easily sucked in and torn out which I found out for myself. I hope no children use these!!!- Sort this out please *** Following this experience we were looking forward to our afternoon tea which was also abit hit and miss. Firstly, the positives; The serving lady was extremly nice and friendly and couldnt do enough for you. She gave us a glass of champagne each which was a nice treat and checked on us regularly to check that everything was okay. The food however was a disapointment. We were served sandwiches on stale bread; 3 cheese and pickle, one tuna mayo and 2 egg sandwiches- A very risky selection of fillings especialy considering one of us had to eat two cheese and pickle. Clearly we were given friday leftovers? The scones were nice however we were given 2 plastic pots of jam and a small cup of fresh cream (so we thought) this was actually whipped cream that had been mixed up by the kitchen staff so it apeared fresh. Thankfully we paid for ths using groupon and would have being extremly disapoited if we had paid full price for this experience.

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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

3.5
328 reviews
Excellent
95
Very good
73
Average
49
Poor
45
Terrible
66

Dolfaye
Manchester, UK29 contributions
Feb 2020 • Friends
We had a lovely time today for my special birthday.

Our party of four were looked after very well by the lovely Adele who treated our party like royalty. Afternoon tea was lovely and we all had a treatment. My massage was lovely although only 15 mins long rather than 30 mins as we were getting my grandma into her swimming costume so were a little late for our treatment. Adele went the extra mile looking after us all with little things like prosecco and cake which really were a lovely touch.

The only improvement would be that although the Spa facilities and relaxation room were lovely, just feel the pool and changing room could be done with a bit of a refurb mainly sauna and showers.

We would definitely come back and will recommend to others xx
Written February 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JoJo M
Manchester, UK46 contributions
Jul 2015 • Friends
A great Spa day inclusive of Afternoon Tea. Nat was an amazing therapist in the spa, great customer service and very welcoming! Loved the Elemis products used and will definitely be returning again. Nice atmosphere and friendly staff.
Written July 9, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Amy P
Manchester, UK40 contributions
Feb 2019 • Couples
Me and my partner came here as part of a Groupon deal. We had a massage and we loved it! We had never had one before and the staff were lovely. The pool and steam room were nice and the gym was well equip! We will definitely come back!
Written February 23, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

BetRL
16 contributions
Mar 2020
Purchased a groupon voucer for a spa day and afternoon tea. I have been here with a groupon voucher befor and enjoyed myself sp thought I would return. However, this time it was awful.

My masseuse had realy long nails and left a large red scratch all down my back that took a day to go away. I did not want to embarass her so did not mention this. The massage therefore was not relaxing and rather painful. However my sister who had her massage next door enjoyed it and said it was good.

The young man on the front desk in the gym area was uninterested and on his phone- clearly didnt want to be there.

The facilities are run down, which I already knew but nothing has changed since my last visit. Lockers are difficult to use and mainly broken so had to leave all our valuables unattended. Our use of the pool was cut short as we felt uncomfortable due to a man repeatedly staring at us.

***The hairdryers in the changing room are DANGEROUS and should be taken out. The saftey helmet covering the back of them are non existant meaning hair is easily sucked in and torn out which I found out for myself. I hope no children use these!!!- Sort this out please ***

Following this experience we were looking forward to our afternoon tea which was also abit hit and miss. Firstly, the positives; The serving lady was extremly nice and friendly and couldnt do enough for you. She gave us a glass of champagne each which was a nice treat and checked on us regularly to check that everything was okay. The food however was a disapointment. We were served sandwiches on stale bread; 3 cheese and pickle, one tuna mayo and 2 egg sandwiches- A very risky selection of fillings especialy considering one of us had to eat two cheese and pickle. Clearly we were given friday leftovers? The scones were nice however we were given 2 plastic pots of jam and a small cup of fresh cream (so we thought) this was actually whipped cream that had been mixed up by the kitchen staff so it apeared fresh.

Thankfully we paid for ths using groupon and would have being extremly disapoited if we had paid full price for this experience.
Written March 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jix160
Macclesfield, UK53 contributions
Jan 2020
Attended an awards dinner , service was very poor at the bar , not alot of choice , and asked for a ginger beer - got served alcoholic ( ? ) when the person requested for should be alcohol free . Staff not bothered . Food dire , had ordered veggie . Got asked ' is chicken ok ? ' Then waiter said I will see what the kitchen can knock up .... OMG it was gravy granules , with fried mushroom in a pastry case - with gravy - inedible . Didn't complain as worried about what would be served instead ! At £25.00 a head , this was a total rip off and I would not recommend this venue for any event of any kind , based on our experience .
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kara
32 contributions
Sep 2015 • Friends
Everything started out perfect, we emailed the spa and got a really good deal. £99 for two people with one treatment each, afternoon tea and access to the spa facilities. This is really where the positives end. As we entered the 'spa' we were greeted by a man who was using his phone the entire time whilst speaking to us. We paid and then we were taken through into the changing rooms, which were exactly like those you would find at a public swimming pool.
We had a few hours until our treatments, so we used the spa facilities. It's pretty hard to relax when there are children running around everywhere. When it was time for our treatments, we headed into the 'relaxation room' which was full of angry and upset guests that had been waiting around hours for their treatments. My friend was taken upstairs for her massage on time, but twenty minutes later she came back down. She had paid for a full one hour body massage, and had been given a rushed 20 minute massage. We went to the reception and told them and the same man that had dealt with us before bluntly replied 'Go back into the room and wait.. I will see if I can catch one of the therapists when they come back down'.
An hour later of sitting waiting in this room, we had both not heard anything and I still hadn't had my treatment. We went back to the reception and asked what was going on, this time it was a lady that spoke to us. She was a lot nicer, and a lot more willing to help. She told us that two of the therapists had not turned up for the day. My friend then asked if she was ever going to get the rest of her massage, and if I was going to even get my treatment, to which the lady simply replied 'Probably not'.
We demanded a refund, which they did thankfully give us. They then told us that we could still get our afternoon tea, which we did as we were both starving after just waiting around in a room all day.
At the bar we asked for no prawns and no egg on our sandwiches due to allergies, she said this was not a problem. We also ordered a portion of chips for £3.50. After around ten minutes of waiting outside this was brought out to us, only they forgot the chips, and they had brought out egg sandwiches. When we finally got this sorted everything on the afternoon tea was awful. The scones were so dry that I could barely bite into them, the cake was cheap and the chips looked like something I could buy at Aldi.
I have never experienced a worse '4 star' establishment.
Written September 28, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

david e
Manchester, UK25 contributions
Oct 2017 • Couples
Totally agree with the other reviews. This was not a spa.. Just a very very poor leisure centre. This was not a good experience at all.
Written November 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jessica
Stockport, UK37 contributions
Jan 2016 • Friends
Dirty!!!!! Would not recommend this place as a spa. Dirty loungers, dirty pool floor, dangerous broken overflow vents on the floor, rude staff providing the treatments, adequate changing rooms.. Again they were dirty. Toilets in changing rooms were disgusting. Good job they provided slippers!!! Chemicals in the pool area made my eyes sting after being sat there for 15 minutes. Afternoon tea with frozen sandwiches.. Lovely..
Written January 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jlh2304
1 contribution
Jul 2015 • Friends
My Mum and I booked in for the Elemis Exotic Lime and Ginger Body Scrub. The treatment was fantastic and very relaxing, the cactus bristle body brushing was a highlight, along with all the gorgeous Elemis products, which left our skin feeling baby soft! Would be perfect if you were staying at the hotel prior to a holiday, it's a real treat! Thank you to our lovely therapists, Anya and Magda, we will definitely be back soon!
Written July 3, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

BecciHildage
1 contribution
Jun 2015 • Friends
My friend and I went for a full body massage at the Hallmark hotel spa today. My masseuse was a girl called Sammi. The massage was truelly amazing. I was in a complete state of relaxation and the pressure applied was spot on from start to finish, it really was the best massage I have had in my life. I would DEFINITELY recommend to anyone looking to unwind and relax for an hour and relieve the stress and pressures that build up in life. Thank you for this amazing experience. Will definitely book in again.
Written June 26, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Hallmark Spa Hotel Manchester (Handforth) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Hallmark Spa Hotel Manchester

Hallmark Spa Hotel Manchester is open:
  • Mon - Fri 8:30 AM - 5:00 PM