Cheshire Oaks Designer Outlet

Cheshire Oaks Designer Outlet

Cheshire Oaks Designer Outlet
4
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
9:00 AM - 9:00 PM
Sunday
10:00 AM - 6:00 PM
About
Cheshire Oaks is the UK's largest Designer Outlet With a quarter-million square feet of retail space, comprising more than 140 boutiques, restaurants and cafes, Cheshire Oaks isn't merely the UK's largest Designer Outlet. The Designer Outlet has a wide range of stores, offering something to suit every taste. Highlights range from athletic labels, like Nike and Adidas, and high-street favourites, like Marks & Spencer and Next, to a selection of iconic fashion brands, including Burberry, Polo, Michael Kors and Hugo Boss.
Duration: 2-3 hours
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  • Caroline F
    1 contribution
    Fantastic
    ALL SAINTS - called into All Saints 22/2/23 looking for a dress for a wedding I was attending at the weekend, the two girls on the shop floor were so helpful nothing was to much trouble for them, choosing an array of dresses for me to try on and then looking for different sizes just to see how they looked. Finally giving me their honest opinion to help me choose the right one for the occasion. I can honestly say I have never had this experience whilst I have been shopping before just to say that it made my day and I am totally made up with the final choice of dress Thank you so much girls xx
    Visited February 2023
    Traveled solo
    Written February 23, 2023
  • Leasa M
    6 contributions
    Plenty of shops to see
    Lots and lots of designer shops although not quite so sure on the outlet element, this suggests that you are going to receive massive discounts. Like other outlets I have visited there is a huge price then a marked down price so yes looks like you are getting a bargain but some of the items I looked at I have seen on sale or on offer in stores for less, so not sold on that idea. There is a big children's play area, plenty of places to get something to whatever your taste and lots of parking, I did see a sign for Premier parking costing £5 buy I don't know what you get of this.
    Visited February 2023
    Traveled as a couple
    Written February 23, 2023
  • Jessie
    Manchester, United Kingdom461 contributions
    Plenty of shops
    Lots of designer shops, unsure of outlet as this suggests that you are going to grab fantastic bargains. Like other outlets I have visited the price tag shows huge price with massive discount but some of the items I looked at I have seen on sale or offer in stores for less than being sold for in the outlets so unsure of this being a grab a bargain place. Plenty of places to get something to eat whatever your taste and a huge children's playground and plenty of parking.
    Visited February 2023
    Traveled as a couple
    Written February 23, 2023
  • Farida A
    Hatta, United Arab Emirates24 contributions
    Phase eight. Amazing service and clothes. Go great day out
    What an amazing experience. Every shop I went in all staff seemed to want help. I mean genuinely. I was so impressed. The staff at phase eight went over and above the service. So I wanted to write this review to express my gratitude in finding the perfect mother of ride palazzo suit. You were amazing. Ky hat arrived today. I am a very happy mother of bride. Well recommend a visit to anyone needing a special outfit for special occasions. All sizes as well. . Regards. Dr Farida Anderson MBE
    Visited May 2023
    Traveled with friends
    Written May 25, 2023
  • Lameece
    172 contributions
    A great day
    Amazing day out! Bought 5 rings from Pandora one down from £75 to £12 what a bargain! Three sandals from Clark’s a suit case, shopping is very cheap, don’t forget rituals I stocked up on my shower gels and sprays. Stopped at pret for a coffee than after more shopping we ate at mowgali. I really enjoyed my day here set off early as shops are empty.
    Visited July 2023
    Traveled as a couple
    Written July 10, 2023
  • Lu R
    Douglas, United Kingdom153 contributions
    Exceeded expectations
    Literally superb!!! Exceeded every expectation I had, four older teenagers, one bagged at mum, arrived after a stressful 6 hour drive. Very clean, Ted baker big store, converse huge so much choice, Nike ace!, next looked like a jumble sale…… pretty much a bad taste tk max. Children’s area massive. Parking free had huge appeal Superdry excellent we visit lots to superdry it truly was an excellent store . Genuinely worth a visit, looking forward to a revisit for the Christmas market. 🥂to who ever came to with the idea!
    Visited July 2023
    Traveled with family
    Written July 14, 2023
  • Rob
    Devon, United Kingdom68 contributions
    Pleasant place for a bit of shopping.
    Plenty of FREE parking (a nice touch as Swindon / York McArthur Glen charge which I've always found a bit cheeky for an out of town outlet). Easy to get around, nice that it is not in a mall style building so you can get some fresh air between shops. Not too busy, and easy to get around. Obviously like always with outlets it's a bit pot luck what you'll find here. Thought Nike shop was a bit lackluster, but Superdry, Clarks, Mulberry, Dr Martins didn't disappoint, the wife and teenage daughter got some nice bits they wanted at reduced price.
    Visited August 2023
    Traveled with family
    Written August 3, 2023
  • Sajeam96
    3 contributions
    Overall really impressed (if you can't eat gluten take some sandwiches though!!)
    Overall really impressed with this place. As someone who hates shopping centres this was actually a really pleasent experience. Not overly busy, good deals to be had, some very nice shops with really friendly and welcoming staff. Would definitely recommend. Only gripe is the lack of gluten free options for food. I'm gluten free by necessity not choice and many of the food outlets we looked at don't offer that option, even though they do in most of their other stores. Given the size and footfall of this place not sure why they can't operate the same options as their other outlets. In future I'd have to bring something or leave the village to find somewhere else to eat which seems a really shame and unnecessarily inconvenient.
    Visited August 2023
    Traveled with family
    Written August 3, 2023
  • Alison H
    45 contributions
    Shopping for the whole family
    Clean and well presented, with easily accessed parking a great range of shops, Both designer and High Street. Play parks and attractions for kids scattered throughout which made it attractive to the whole family. All types of refreshments and catering available.
    Visited August 2023
    Traveled with family
    Written August 5, 2023
  • oneholidaygirl
    Middlesbrough, United Kingdom24 contributions
    Very disappointed
    Normally really enjoy a day out at Cheshire Oaks but sadly yesterday we left early because of the "Dog Friendly" situation. The place was overrun with dogs!!!! We had to leave Joules when a couple came in with a German Shepherd dog which appeared to upset a couple spaniels who barked constantly. Neither owners made any attempt to leave so we left without our shopping . While waiting for my sister outside the ladies toilets I saw several dogs piddling up the flower containers, now I know this is what dogs do when they are out - on a walk down a country lane but NOT in a shopping venue. For goodness sake leave your dogs at home when you go shopping
    Visited August 2023
    Written August 14, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
3,222 reviews
Excellent
1,655
Very good
1,018
Average
329
Poor
96
Terrible
124

Solocycleguy
Ballyclare, UK45 contributions
Aug 2020
Contrary to some other reviews, you do not need a car to get here. We cycled from Belfast as a family (dad, 8 & 6 yo). Whilst this wasn't the reason for our trip, I made sure to include it as a main stop. In fact, we went back twice over the course of our weeks cycling as it was in the middle of 'Eat Out to Help Out' and we enjoyed a lot of great food on offer, probably too much.

I don't think it's worth my while talking about the shops, we all know there are plenty but what about cycle facilities and things for kids? My two girls thankfully aren't shopaholics but we enjoyed probably 5-6 hours in the shopping complex doing two loops. As I said, the Eat Out scheme was in full flow so they enjoyed donuts, smoothies cookies, ice cream and we also had our dinner before we left too in a chicken place (can't remember the name) that did nice wings and criss cross chips. The play park unfortunately wasn't open but they enjoyed that on our previous visit a few years back. Whilst not aimed at kids, there's enough going on to keep their interest up. My girls especially enjoyed the haribo shop and getting their ears pierced at Claires, which was extortionate in my opinion, but cleverly they don't reveal the price until your kids are dead set on getting their ears done.

We had cycled here on our tandem +1 bike. There is a covered bike parking area at the bottom of the multi storey car park. It is clean (surprisingly rare for cycle racks), covered (so the bikes aren't soaked or scorched) and the racks are secure sheffield style to lock to. Also, there is no through traffic (ie opportunistic pedestrians) which is a plus. I'm unsure about CCTV though, I didn't see any. It felt safe though leaving £2000+ of bike (& our travel bags) locked up here. There aren't any cycle tracks through the extensive car parks but as traffic moves so slowly, we didn't face any problems. The cycle network is on the periphery of the car parks and links well back into Chester or northwards, which was where we headed to catch the Stena boat.

All in all, we had a positive experience, great food at 1/2 price, busy but plentiful shops and although we bought too much we enjoyed our trip and will certainly return next time we're riding through the area.
Written February 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Solocycleguy Thank you for taking the time to review Cheshire Oaks Designer Outlet. We are very happy to hear your trip last year visit with us was enjoyable and that you decided to make the trip to see us twice! We look forward to welcoming you back in the near future. Yours sincerely,
Written April 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jennie J
163 contributions
Aug 2020 • Family
Staff at Dr. Marten store (bar one young girl with tattoos) were abysmal!!!
I've never had a shopping experience like it!
My husband asked a staff member was she serving, she appeared to look at him blankly si he asked again to which she raised her voice aggressively saying No I'm not I've just told you that!!! We are all wearing masks and its important we make allowances for hearing and not take offence to those who've not heard first time! My husband made it clear that her attitude was unacceptable and she asked him to leave. He said he would but would like to speak to the manager. Assistant manager named Alex came out and was not interested in listening to my husband and asked him to leave. We suggested Alex look at CCTV to which he replied there wasn't any. My husband asked for both their names he refused to give names saying he didn't have to due to GPR. We did a bit of asking around and found their names Laura and Alex. Alex called security even though my husband was leaving and wasn't at all aggressive. My daughter tried to explain to Alex what happened and lowered her mask to do so- she was stood a good distance away. He told her to cover her face in a belittling way. She is actually exempt but covered her face again as she is respectful.
Three security staff appeared and Alex told them my husband had insulted him- he hadn't. One of the 3 security removed his mask and became aggressive. My husband moved away and said he would speak with the other 2 security staff who listened and gave advice of correct action my husband could take, they were calm nice people.
My husbands father passed away recently to covid so the fact the security guard squared up to him removing his mask at such close proximity was horrifying and highly unprofessional.
We have never experienced anything like this.
It was one shop and not a true reflection of the rest of this lovely outlet. After such a sad time we looked forward to a day out with our children. It was tarnished by the shocking attitude of these people.
Please look into this and dont let any other family experience what we did.
I did my utmost to stay calm throughout as did one staff member as I had children with me.
Written August 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jennie J, Thank you for taking the time to leave a review on your recent visit to Cheshire Oaks Designer Outlet. We are very sorry to hear your recent experience at our Dr Martens store and with our security was disappointing however we appreciate feedback from our guests as this allows us to improve. We will ensure this is relayed to the relevant teams to ensure this does not happen again. We look forward to welcoming you back to the centre soon! Yours sincerely,
Written August 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Beverley B
Stourport on Severn, UK259 contributions
Sep 2020 • Family
Nervously we visited Cheshire Oaks on Saturday, slightly concerned at how busy it would be and if social distancing could be maintained.
We booked Privilege parking for £5 and received a voucher for 10% off in all shops 👍🏻.
The shops are maintaining strict numbers allowed in which does mean some queueing but these were only lengthy in the sports shops. Some of the walkways were very busy but we just moved along and kept our masks on.
Great day and the discount is well worth paying the £5 to park for.
Written September 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear 608beverleyb, Thank you for taking the time to review Cheshire Oaks Designer Outlet. We are very happy to hear your recent visit with us was enjoyable and that you liked our Premium Parking service. We look forward to welcoming you back in the near future. Yours sincerely,
Written October 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

megane6011
Edinburgh, UK90 contributions
Oct 2020 • Couples
We come here every year to do our christmas shopping. We lo e the selection of shops here and got some really good bargains. We found out at the end of our visit that some shops offer nhs discount to staff who have a blue light card, would have been helpful to know that at the start. We did get a privilege card from customer services which gives you 10% discount in some shops, guest relations used to give you a list of which stores accept this but sadly no longer do this. Transpired the majority of the shops dont actually participate in the privilege card. Shops have varying rules on letting you try clothes on, you would think they would all have to follow same guidelines?. The staff in Ralph Lauren were extremely rude when my husband tried a jacket on. We were told on entry the changing rooms were closed but not that you couldn't try anything on at all!. One female member of staff stared us down after telling us off. We were annoyed not with what she said but absolutely no need for staring and the attitude. For my husband to apologise and them be told curtly by another staff member you are not allowed to try anything on. The money we had planned to spend in Ralph Lauren we took to other stores with much better customer service.
Written October 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear megane6011, Thank you for taking the time to leave a review on your recent visit to Cheshire Oaks Designer Outlet. We are very sorry to hear your recent experience with our Polo Ralph Lauren store was disappointing however we appreciate feedback from our guests as this allows us to improve. We will ensure this is relayed to the relevant team to ensure this does not happen again. We look forward to welcoming you back to the centre soon! Yours sincerely,
Written October 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

TheLawrences2014
Felixstowe, UK10 contributions
Aug 2020 • Couples
We had planned to visit Cheshire Oaks as a stop gap on our way from Scotland to Wales and was looking forward to some retail therapy. From the moment we drove into the complex we were shocked at the crowds of people walking around, felt like a concert! We managed to find a parking spot and thought perhaps it wasn't as bad as we first thought. But as soon as we saw the amount of non socially distanced huge queues to get in each and every shop we decided not to even bother! We are fairly open minded about the Covid crisis we are careful but not over the top. However even we did not feel safe at all to stay in what looked like a massive breeding ground for this virus! Such a shame.
Written August 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear TheLawrences2014, Thank you for taking the time to leave a review for our centre. At Cheshire Oaks Designer Outlet, the social distancing and safety measures we have taken are in line with the most up-to-date advice from the health authorities and in accordance with Government regulation. To enable customers to adhere to social distancing, each brand has an individual capacity limit based on the size of its store and has staff on hand to manage their bespoke queuing systems. That being said, we appreciate your feedback as it allows us to improve. We look forward to welcoming you back to the centre soon! Yours sincerely,
Written September 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

steven b
Oldham, UK788 contributions
May 2021 • Family
We haven't visited Cheshire Oaks for a number of years now,so as it's our daughter's birthday this week,we thought we'd take a trip & see what's new?..
We arrived by 10.30am,a short trip from Oldham,via the M56,the place was already looking busy,well it was a Sunday.
I like to be early when we visit,we managed to find a parking space & headed clockwise around the stores,nowhere really in mind.
The place was busy,all shops covid friendly as you'd expect, one thing that got us were the amount of dogs being walked around, even being allowed into the stores,what's that all about, we have two dog's & would never think about taking them shopping, especially around so called designer stores???.. we even had to dodge the dog poo that some owner had thought to clean up,so we noticed the cleaner being called to deal with it...(change of policy needed)
We toured the site twice,having to que for a couple of stores,to say it's a designer outlet the prices aren't any cheaper than the high street,just last years stock..so we came away with nothing..
Yes a good range of shops & maybe a bargain somewhere but we didn't find it,always next time..just be careful where you step.
Written May 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

SKM
Newcastle upon Tyne, UK45 contributions
Aug 2021 • Couples
Very busy but well spaced out outlet stores. Plenty of food & drinks places. Some good offer but in general found that price is higher than Bicester Village at Oxfordshire which is bizzare. For example Under Armour outlet store; we bought a gym too at BV for £14 and the exact same to at Cheshire Oaks in different colour was £20 , not sure why this is the case.

Other example is Puma gym bottom £25-£30 outlet price which is not much different from some online stores at sale price. Considering the price saving is not much, if the trip is a day out it will be worth it but if the main aim is to bag a bargain I would not say it’s worth it.

Please bare in mind we did not check the upper end stores like Mullberry etc.. so could not provide opinion on these store range.

Nike store is very popular with a queue, we were asked by staff member to download the app to receive 10% off which was really nice. Nike store offer good range of items including trainers which was great value. Staff very helpful, would definitely recommend this store.

For Monday non bank holiday day, the traffic towards CO was awful! Allow plenty of time to travel and park the car.
Written August 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Scrumpets
Preston, UK1,218 contributions
Sep 2020
It’s probably better visiting Cheshire Oaks if you have something specific in mind to buy as there are that many shops you could end up wandering round for hours.
There are definitely some good bargains to be had.
Also lots of places to eat out, you will be spoilt for choice.
We visited mid week in September, the place was quieter than I have ever seen it.
We ate it Ed’s easy diner which does excellent burgers and milkshakes.
Written September 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Scrumpets, Thank you for taking the time to review Cheshire Oaks Designer Outlet. We are very happy to hear your recent visit with us was enjoyable. We look forward to welcoming you back in the near future. Yours sincerely,
Written October 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

zoesian101
Stoke-on-Trent, UK46 contributions
May 2021
Visited Cheshire Oaks on a number of occasions and it's really pleasing to see how much it has developed over the year. Lots of really nice shops, eateries and plenty of parking available.

Much wider choice of shops compared to other McArthur Glen outlets and the stores seem generally much larger too. Prices are competitive and as expected, fluctuate depending on the time of year etc.

Very disappointed with the privilege club which is supposed to save you money in a range of stores. We were told that it would work in 80% of the stores to receive a discount but on our visit, it did not work in any of the stores at all.

The walk ways are a little busy at peak times and some shops feel a little crowded but more stores are operating a queueing system in order to abide by restrictions.

Worth visiting if you are close by and bare in mind that sometimes, you walk away with no shopping and other times, you'll be weighed down with bags!
Written May 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

2015Lil
Liverpool, UK269 contributions
Aug 2022 • Couples
Been coming here for years. Used to be excellent prices and easy to get a NHS discount card from customer services. Over recent years unfortunately prices appear to have been driven up by well off tourists. Also now you have to use an App for the additional discount. Went to customer services where there were no less than 5 members of staff standing around talking (including commenting on customers). One middle aged woman (I think called Debbie) was particularly unhelpful in explaining things and was quite deliberately condescending, probably trying to impress her younger colleagues. Luckily one of the younger ladies was more helpful and then explained things properly.
Still a good selection of shops and some good deals to be had but you need to know where to look.
Written August 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Cheshire Oaks Designer Outlet - All You Need to Know BEFORE You Go (with Photos)