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Review Highlights
Good, but not exceptional with a few minor problems

The biggest problem for us was the temperature of the pool and jacuzzi, both were rather cool and... read more

Reviewed 2 weeks ago
GerbilQueen
,
Hertford, United Kingdom
Great day spa!

Booked this spa for a day for two of us and it was reasonable value for each. I had never been and... read more

Reviewed December 27, 2018
SebinaB
,
Dubai
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Traveler Overview
  • Excellent49%
  • Very good18%
  • Average19%
  • Poor5%
  • Terrible9%
Travelers talk about
“on arrival”(32 reviews)
“spa facilities”(13 reviews)
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Contact
Coach Road | Champneys Henlow, Henlow SG16 6DB, England
Website
+44 843 561 1932
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Reviews (330)
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All reviews on arrival an overnight stay spa facilities fitness classes relaxing break night break breakfast and lunch aqua aerobics one night stay return visit warm welcome full body massage nothing is too much trouble birthday treat coffee bar light breakfast relaxing spa day
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1 - 10 of 329 reviews
Reviewed 1 week ago via mobile

Day visit taking advantage of discount rate for Vitality membership deal. Excellent value. There is a lovely pool and spa area. Lunch was a buffet that was nutritious and tasty. We both had treatments that were pleasant. Would recommend for a relaxing day break.

Date of experience: January 2019
Thank RogTex
Reviewed 2 weeks ago

The biggest problem for us was the temperature of the pool and jacuzzi, both were rather cool and therefore we didn't stay as long as we might otherwise have done. The spa changing area was very nice, but there was only one private cubicle and...More

Date of experience: January 2019
1  Thank GerbilQueen
Reviewed 2 weeks ago via mobile

My partner treated me to an overnight stay at Champneys Henlow for my birthday on Sunday 13th as a surprise. Sadly this was far from enjoyable. I am beyond disappointed and feel like my partner total wasted his money. I expected so much more. We...More

Date of experience: January 2019
1  Thank Stephanie D
Reviewed December 30, 2018 via mobile

Booked a Spa Day to get away from the stresses of Xmas. When I arrived at Henlow Grange I was very happy to see it had been refurbished, it looks amazing and still has that grande feel about it. It's been tastefully updated without losing...More

Date of experience: December 2018
1  Thank amandabowers
Reviewed December 27, 2018

Booked this spa for a day for two of us and it was reasonable value for each. I had never been and on first impressions I wasn't impressed by the general greeting: Booking: I phoned up and booked with the spa themselves, I must say...More

Thank SebinaB
Reviewed December 11, 2018

I am not one to write complaints, this is actually my first ever, but feel it is appropriate given the level of service my girlfriend and I were given. There were a multitude of problems. I had booked the 1 night stay for my girlfriends...More

Date of experience: December 2018
6  Thank Ben D
Reviewed November 25, 2018

I had a spa day at this venue for a break from routine. I really enjoyed the newly decorated facilities. The day included lunch and three different treatments, which were all done in a friendly informal manner. The facilities were clean and very attractive. Plenty...More

Date of experience: November 2018
1  Thank Dominic G
Reviewed November 25, 2018 via mobile

I recently spent three nights at Champneys Henlow and had a wonderful time. I am able to book at a special rate via my Vitality Health Insurance and why wouldn’t you! The refurbishments are almost complete and what has been done adds a touch of...More

Date of experience: November 2018
1  Thank Spuddy58
Reviewed November 16, 2018 via mobile

We were so excited to come here after hearing great things about the brand. We arrived and didn’t receive a warm welcome. Found our room after walking through loads of laundry trolleys and work men drilling and sanding... strange. The room was lovely, carpet needs...More

Date of experience: November 2018
5  Thank Lauratejada
Reviewed October 29, 2018 via mobile

Arrived Sunday nice entrance lovely old hall. Rooms quite basic but we had a nice view of waterfall. Swimming pool very clean But steam room was in changing rooms so couldn’t enjoy with my husband not sure why they’ve done that as there is a...More

Date of experience: October 2018
Thank citygirls69
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Questions & Answers
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F3605GZdianef
December 17, 2018|
Answer
Response from Spuddy58 | Reviewed this property |
From 14.00
1
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seveneleven711711
September 10, 2018|
Answer
Response from LadyC15 | Reviewed this property |
Hi, drinks aren’t complimentary at dinner (only water). From what I can remember there is a choice but you’ll have to pay.
1
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