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XTC Dive Center

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Xcalak, Mexico
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About XTC Dive Center
XTC Dive Center is located within the Xcalak Reef National Marine Park, a strictly protected region of the Meso-american Barrier Reef system. The area boasts some of the most breathtaking dive sites on the Yucatan peninsula and offers visitors an opportunity to enjoy the pristine marine environment without the crowds present in the more developed areas of the coast. XTC Dive Center is internationally known for our world-class customer service, top notch equipment and expert guides. We provide a seamless customer experience through careful planning, logistics and proprietary local knowledge. All of our standard trips and courses provide great value!
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Hours Today: 8:00 AM - 5:00 PM
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Roland C wrote a review Aug 9
Glendora, California3 contributions
Review of: 2 TK Local dives
XTC Dive Center The drive to this location is unique, isolated from almost all the world and was well worth the drive. My son and I had been planning this trip for a few months. From the time of not being let into town due to COVID 19 to being attacked by mosquitos at night,
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Date of experience: July 2020
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Shawn D wrote a review Jul 2020
6 contributions
Review of: 2 TK Local dives
Awesome diving and the curator's where wonderful friendly people, the facility top notch, the food excellent, the drinks better and the over all experience enhanced by the ambiance of fun education. We where lucky to have the Dive Master trainer and a student Taylor who will be
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Date of experience: July 2020
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alexontourworldwide wrote a review Jul 2020
Ulm, Germany41 contributions5 helpful votes
Review of: 2 TK Local dives
Nice location, but... ...never pay in advance if they ask you for! We did and they pretended to not having received the payment. After our vacation there we had to pay the full amount and they refused to take the advance payment into account. After proving that they received
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Date of experience: December 2019
3 Helpful votes1 Repost
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Response from Javier S, Owner at XTC Dive Center
Responded Jul 7, 2020
Alex, We were very surprised to read your review of XTC more than 6 months after your visit; especially because your feedback at the time was positive. It was unfortunate that because of a mistake on your part when sending a wire transfer from Germany to Europe the funds were credited to our account after your departure, also having paid the balance on site. This happened concurrently with the mandatory shut-downs due to the Coronavirus pandemic, at which time our company stopped all customer refunds as an emergency recourse in order to prioritize taking care of our team, most of whom; contrary to what you say, have been part of our family for almost 15 years. You were advised that after the crisis passed and we resumed normal operations you would be issued a refund, despite the fact that the amount was arbitrarily determined by you considering refunds you believed to be entitled to unilaterally. Its unfortunate you felt you had to engage in online sabotage to pursue a refund that as a small dive company in Mexico that has had no income since March and no government assistance to speak of are currently unable to issue, especially making statements and affirmations about our company, staff and owners that you cannot possibly be in a position to know. Fortunately, our solid 5-star review average and "Excellence hall of fame" (5-star average 5 years in a row or longer) speak louder than your biased review. All the best,
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Ellaimo wrote a review Apr 2020
36 contributions15 helpful votes
totally taken care of with ease and efficiency. laid back demeanor but top notch , careful, thoughtful, professional operation. the reef's we visited were stunning. so healthy . great wildlife and wonderful and flexible captain will return for sure
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Date of experience: March 2020
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MDouse wrote a review Mar 2020
Dahab, Egypt11 contributions8 helpful votes
Review of: 2 TK Local dives
Great facilities and standard of hire equipment at this dive centre. The staff are also all very friendly and professional. They also have a restaurant and bar attached that serves great food and is on a beautiful stretch of beach that the staff work very hard to keep clean.
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Date of experience: March 2020
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