Costa Maya Port

Costa Maya Port, Mahahual: Address, Phone Number, Costa Maya Port Reviews: 4/5

Costa Maya Port
4
About
Costa Maya is one of Mexico's most popular cruise ports and emerging travel destinations located just hours from Cancun on Mexico's southern Yucatan Peninsula. The modern port is able to accommodate three ships at once, with the capability to dock Oasis and Epic sized ships, and entertain visitors at a destination that showcases the ancient and colonial heritage of the Mexican Caribbean with all of today's modern conveniences. Costa Maya is comprised of three grand pavilions, artisan and luxury shopping areas, a beach club, saltwater pools, fine restaurants and bars, and all the resources necessary to explore the surrounding jungle and the world's second largest coral reefs.
Suggested duration
1-2 hours
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4.0
1,662 reviews
Excellent
633
Very good
465
Average
289
Poor
156
Terrible
119

Jerry W
Spring Hill, TN2 contributions
Absolutely Terrible!!!
Sep 2021
Uchbenkah Blue Lagoon Carnival Excursion in Costa May, Mexico on Tuesday, September 7, 2021 (Marti Gras).
Shame on Carnival for offering this completely deceitful excursion. The best part of the excursion was when we left to go back to the ship. Knowing what I know now, I would not go on this excursion even if Carnival paid me $69.99 to go. This was our 15th cruise and without question, this was our worst adventure ever. Rather than a day of relaxation, it turned into multiple days of stress for my wife and me. After multiple conversations, Carnival only offered a 50% refund, plus their lack of empathy added undue stress and even anger to my vacation. I’m extremely disappointed in their customer dis-service.
Just to touch on a few of the low points…1. Flat and watered-down drinks. 2. The Blue Lagoon was more like a Green Muddy River. 3. Explicit rap music playing on a loudspeaker. 4. Undercooked chicken and vegetables (I didn’t try the mystery meat). 5. I’m not sure if the workers were unfriendly or just didn’t speak English!
We always try to book our excursions via Carnival because we believed that they had been vetted by their knowledgeable and caring staff. We also felt that they’d guarantee our satisfaction. Consequently, I was completely shocked when they showed almost no empathy when we complained. In fact, the ship’s excursion manager hung up on me during our conversation about our experience. This was a lesson learned for sure.
I had to laugh about the following note I found on the Carnival excursion website: “The Best Price Guarantee. Find a better price for any excursion we offer and we will refund you 110% of the price difference!” However, they only offer a 50% refund for an absolutely terrible experience.
Written September 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Poco Locos Mini-Golf
Mahahual, Mexico15 contributions
Great Destination
Jan 2021 • Business
If you get a chance to take a cruise that includes Costa Maya aka Mahahual, you will not be disappointed. This is a lazy little town that reminds me of Playa del Carmen in the late 80's before it turned into little Miami! The shopping is okay but not the greatest sections. However that is not why you come here either. Let me tell you what is the best: 1. The beaches/sand. The sand is so fine it's like baby powder. It literally feels cool when it's over 100 degrees out. In some areas, you step into an area that has never been walked on before and sink in the none compacted white powder. (#1 sand in the world) 2. The Malecon: This is a boardwalk, and unlike Playa where you have both sides lined with buildings, Mahahual did it right, and has buildings on one side and the beach on the other! After all, that is why you came here right? Tons of shops, restaraunts, clubs, bars, ice cream places, mini-golf, hotels and vendors galore! 3. Swimming: Some may not like this (surfers), but for the rest of us, Mahahual has a barrier reef about 100 meters from the beach that makes for an awesome pool like enviroment without getting beaten up by huge waves all day. Also makes it a lot safer for the little swimmers too! 4. Snorkeling - I have been snorkeling all over the world. This is not some place where you see a few fish and a lot of sand, with little reef. Mahahual has tons of sea life due to the two reefs it has, including tons of sea turtles, dolphins, manatees, lobster, and every fish around. Note: sharks are not an issue due to the safety provided by the barrier reef! 5. Diving - I have dove every place in Quintana Roo, Mahahual has more diving available then all of them combined! The 2nd largest barrier reef in the world starts a short boat trip away (Banco Chinchurro) offering wreck dives, reef dives, shark dives, croc dives, etc... Plus, you can literally shore dive all day long and be completely satisfied with the small reef that is the length of the city! 6. FIshing/ Boat tours: As I just discussed, there are tons of fish here to look at, catch, eat, whatever! I dont hear of too many people getting blanked fishing here. Mahahual turns Fishermen into Catcherman! I hear there is also a large fly fishing and spear fishing community here as well. 7. The port has some fun stuff as well. Shops, dolphin discovery, water parks, etc. I have been to all and had a blast.
8. POCO LOCOS Mini-Golf - No other destination has Poco Locos!
9. THE maha feel - be careful, this place has a bad habit of grabbing your heart and making you fall in love with the thought of returning quickly!
This is not the most fun, most exciting, most glamorous town in the world. This is an authentic Mexican puebla, that feels like Mexico still, which welcomes tourists of all nations, and know how to treat their guests. This is a place to relax, enjoy nature, take your shoes off, play like a kid, dance a little, sing a little, drink a little, and make a few awesome memories!
Written January 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

bsmedmedphd
Pennsylvania1,504 contributions
Different during COVID (8/20)
Aug 2020
Hubby and I visited the Costa Maya Port several times during August 2020. The area near the port with hotels was deserted and overgrown without tourists from the cruise ships. At the time, no one could access the port or the long cruise ship dock. In the town center, a little further from the port, business appeared to be slower than usual but was mostly operational. There were many options for folks living their lives without the flow of cruise ship tourists. There were several grocery stores of varying sizes, restaurants, produce stands, etc. We stayed with our dog in Rio Indio, outside of town, for 2 weeks and found everything we needed in Costa Maya, except ground coffee. Most places accepted USD and credit cards at the bigger stores. I imagine the area was very different when the cruise ships were in town, but we enjoyed the quiet pace.
*Thank you for reading my review! Please click the “thumbs-up” below. :)
Written September 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cruisefeverspencer
Lincolnton, NC336 contributions
Great lil cruise port
Sep 2019 • Friends
Stopped at this port during our cruise..area was small but very nice, they have many shops in the area, a free pool for cruise guests..we chose the swim with dolphins excursion and it was amazing..
Written August 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CruisinNana2015
Missouri188 contributions
Much better this time we visited
Dec 2019
The last time we came the island had been hit by a hurricane. Looks like the cruise companies got together and really built up the island. There were some nice shops. A nice surprise.
Written May 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

grits50
Canton, GA49 contributions
Cruise destination
Dec 2019 • Couples
The trip into port was done by my husband and I visited ruins Chacchoben! Great tour! Air conditioning in bus, given ice water tour guide explained history of area on trip and did excellent job of explaining ruins! My husband could not go due to rough tree roots which prohibited scooter being rode!
Written April 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Christopher W
Ebbw Vale, UK440 contributions
Efficient
Feb 2020 • Friends
Docked here during a stop over on an NCL cruise, the waters are very clear, all our excursions were met at the end of the jetty and appeared to be well organised by the staff and guides.
Written April 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Shutterbug64
Elliot Lake, Canada4 contributions
Visit the Bird Aviary in Costa Maya - A Hidden Gem that is well worth your $12
Feb 2020
My wife & I traveled on the Norwegian Dawn - Western Caribbean in late February 2020. Our first port was Costa Maya, Mexico. We shopped for souvenirs in the shopping village (basically a tourist trap with over priced stuff). However, please check out the Bird Aviary here...well worth the $12 admission fee. Lots of birds to photograph, you get a bowl of seeds to feed them, the birds land on your hands, shoulders and even on your head for great posing photos. Lots of rope bridges between each bird habitat. Our best excursion on the entire cruise....and at a tenth of the $ cost. Highly recommended. Lots of time to take photos and you are not rushed through) It is not super busy because most of the tourists visiting here from the cruise ships were too interested in getting "super drunk on cheap rum & beer at the various bars and swim up swimming pool bar."

We saw hundreds of tropical birds (we were inside their caged habitats) and taking the roped bridges between habitats was half the fun. Great views from the roped bridges of the ships & the shopping village. A hidden jewel that is well worth the admission and a hour & half of your time.
Written April 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Keduc
West Midlands, UK309 contributions
Plenty to do
Dec 2019 • Couples
A lovely port with lots of shopping opportunities. Plenty of restaurants and bars too.
There are dolphins pools where you can have a dolphin experience and flamingoes to view and photograph. Plenty to do if you don’t want to go on an excursion.
Written April 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

laura s
Springfield, MO2 contributions
Best shopping of our cruise
Mar 2020 • Family
We visited Cozumel, Roatan, Belize and Costa Maya on our Cruise. We needed the obligatory gifts to bring home. Most ports we’ve visited on cruises only have “tourist junk” and things like perfume and jewelry. We wanted better quality t shirts and gifts. We were very pleasantly surprised by shops in Costa Maya! We did an amazing excursion, but wish we had more time to shop.
Written March 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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