Aktun Chen
9:30 AM - 5:30 PM
Monday
9:30 AM - 5:30 PM
Tuesday
9:30 AM - 5:30 PM
Wednesday
9:30 AM - 5:30 PM
Thursday
9:30 AM - 5:30 PM
Friday
9:30 AM - 5:30 PM
Saturday
9:30 AM - 5:30 PM
Sunday
9:30 AM - 5:30 PM
Write a review
About
An underground cave with spectacular rock formations.
Suggest edits to improve what we show.
Improve this listing
Tours & experiences
Explore different ways to experience this place.
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

Top ways to experience Aktun Chen and nearby attractions

See what other travelers are saying
  • Radu
    Hamilton, Canada1 contribution
    100% Worth It
    Me and my girlfriend booked the combo online, we got there a bit late at 2:30pm. Started with the cave tour, the guide was very friendly and informative and also pretty funny. The cave itself is quite large, much larger than I would have expected which was a nice surprise. Next we were to do the zip-line and the cenote swim. It started raining quite badly and being up in the trees attached to metal cables didn’t seem like the best of ideas. We talked to the staff and the manager and rescheduled to finish the two other activities two days later when the weather was supposed to be nice. They were very understanding and helpful. We came back two days later and started the day with the zip-line. It was a lot of fun and the staff was great. The amazing surprise is the photographer, they are phenomenal, highly recommend buying the photos. The cenote swim, was a refreshing way to end the day, same thing, staff were amazing and photos came out great. I can’t swim at all and sink like a rock, but you can double up with a life vest and the belt. They also supply the goggles. Had a great time. Definitely one of the great things to do near Tulum.
    Good afternoon thank you very much for your visit and comment we are very happy of hear that you had such a great time with us We hope to see you again in the future Regards
    Written January 28, 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Traveled as a couple
    Written January 28, 2023
  • Marc L
    Anaheim, California13 contributions
    Blown away
    Our family was blown away by the experience here. We went to the Casa Tortuga cenote before and it was nice, but super crowded and a tourist trap. This place is off the main road with a more exclusive feel. Both cost around the same, $36 per person. We purchased our package from the kiosk in the Tulum parking lot. There are so many cenote options to visit. This has to be a top choice. You go on a walking cave tour thru 600 meters of gorgeous cave formations , complete with stalactites , stalagmites, and even tree roots creeping down from the cave ceiling!!! Then you are led to an underground cenote which has a footbridge and is well lit, showing the colors of the water and the cave itself. The photos on this page are true. After this you get in your vehicle and drive 10 minutes to the next leg of the tour. It's the best part, as you are given life vests and masks, and a guide leads you down a cave entrance . Hundreds of freshwater fish are at the waters edge. You plunge into the cool water and go on a tour, again marveling at the cave formations. The water is so clear we thought we were in an aquarium. If you have snorkel bring it, as it's an amazingly clear pool of water filled with fish. Only 100 people visit per day .... you do need a car as it's way off the main road. Zoo is lousy and restaurant closed in June 2022. No matter, this was a highlight of trip.
    Dear Marc, We are pleased your experience with us has motivated you to share such a great review about our facilities. Thank you for highlighting the qualities that made your visit unforgettable. We are glad you enjoyed the cave tour and the underground river. We do our best to make you remember your experience with a smile for having spent incredible moments with us enjoying the nature of our park. Regarding your observations about the zoo and restaurant, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished visitors. We appreciate you recommending us and we hope to see you again soon. Kind regards.
    Written July 4, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Traveled with family
    Written July 2, 2022
  • Yuliya D
    1 contribution
    Must go, such a beautiful cenote!
    We had an amazing time here! We went for a combo package: zip lines, cave exploration, and swimming in the cenote - and each part exceeded our expectations! The cenote was the highlight of our trip - so beautiful it looks unreal, rather large, and the water is so clear it’s just magical. They provided us with the floatation belts that were actually very welcome, and the goggles, and gave us a lot of time in the cenote by ourselves. The staff was so welcoming and friendly. We stayed at the Bahia resort, so we just walked there, and someone from the aktun chen picked us up at the entrance and drove to the reception, same on the way back. Only relevant note is that photos with professional cameras will cost extra, but they are so worth it, and you are still allowed to use your cameras no problem. All and all, could not recommend more!!
    Thank you very much for your visit and comment We are very happy to eat that you had such a Greer moment at aktunchen with us I will let all the staff hear aboye your connect to encourage them to continue like this Regards
    Written August 31, 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Traveled as a couple
    Written August 30, 2022
These reviews are the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor checks reviews for fraud.
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.5
2,216 reviews
Excellent
1,689
Very good
400
Average
76
Poor
20
Terrible
31

Silistra N
1 contribution
Nov 2021 • Friends
Really small cave with no interesting formations at all. The only thing inside, worth seeing is the underground lake - "Cenote", but it doesn't look so well like on the pictures shown, because its too dark and you can not see it well. Almost no visitors in the park and we were in a mixed group (Spanish and English talking people). The guide was trying to explain us some stuff in English after the explanation in Spanish, but not successfuly, because his English was pretty poor. We understood him only, because in every cave we go the guides are talking almost the same stuff. The "tour" to the cave lasts only around 30 minutes and to go to the cave from Tulum you need around an hour. It's not worth the 30 dollars per person we payed at all and not worth the time either, because you need 2 hours to go back and forth for only a 30 minute activity. The animals that we saw were like in a zoo, surrounded by fence. In Europe we have seen many more better caves then this for half of the money we payed here. And in the end the guide asks you for a tip, even tought there is a sign on a tree that if you want you can leave a tip in the jar under the tree.
Written November 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
First of all, we want to take the opportunity to thank you for visiting us at AKTUNCHEN PARQUE NATURAL. At the same time,  we greatly appreciate having taken the time to share your experience with Trip Advisor. Your feedback is very import and it help us to improve the service Sincerely,
Written November 5, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lilmswyn
Temecula, CA23 contributions
Aug 2021
Booked a Combo tour direct and online which offered 20% off the regular price. Made use of the Chat while booking and requested food/drink inclusive w/ the tour. We had a warm welcome by all staff present. Started with the Cave tour that lasted 45 min! Then off the Zip lines (10 of them). The 3 men who assisted us on the zip lines were very nice, patient, and took good care of us. Then on to the refreshing cenote, a big underground river surrounded by Stalactites & Stalagmites. There were very few people in the park so each experience was like a personal and private tour. Each staff was very attentive. There is no time limit to the cenote. The cenote is very clean and clear. All the professional photographs taken of us were incredibly good that we were willing to pay for all the photos. The boxed lunch included a huge sandwich and cold bottled water. To top it off, my family of 6 were picked up by their company van from the cenote and dropped us off at the entrance of our resort (Bahia Principe). If I could give more than 5*, I would! Thanks to all the staff at Aktu Chen for making our 1st trip to the Riviera Maya very memorable. It was the highlight of our trip.
Written August 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
It was a pleasure having you at  AKTUNCHEN  NATURAL PARK  enjoying one of the most natural experiences in the Mexican Caribbean. We are very pleased to know you have had a fantastic day in our facility and enjoying excellent service from our team collaborators. We appreciate the time you spent sharing you experience with us and hope we can seeing you again in the near future. Best Regards,
Written September 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Katarina P
16 contributions
May 2022 • Couples
My husband and I visited Aktun Chen on our trip in Akumal and it was amazing! We did the cave and the cenote excursions and they exceeded our expectations. Staff are very knowledgeable and friendly. There were animals everywhere (monkeys, deer, birds, fish, bats). The cave and the cenote were both unreal! We would highly recommend going to see them and for both of us to do both excursions was under 100 US dollars, so fairly priced. Only thing is that they tell you you need your own transportation from the cave to the cenote, but they have their own transportation if you ask them and you have no car. Overall wonderful experience!
Written May 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
It was a pleasure having you at  AKTUNCHEN  NATURAL PARK  enjoying one of the most natural experiences in the Mexican Caribbean. We are very pleased to know you have had a fantastic day in our facility and enjoying excellent service from our team collaborators. We appreciate the time you spent sharing you experience with us and hope we can seeing you again in the near future. Best Regards,
Written May 19, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alice S
1 contribution
Jun 2022
My friends and I had a wonderful time in Aktun Chen doing the zipline. I was a little bit nervous before going, but the two guides there, George and Joshua, were very patient and encouraging which made me feel safe. They did put safety first and gave us a detailed induction before going up to the zipline. They were with us all the time from start to finish. There are 10 ziplines and for each zipline they showed us different pose to do it, like hands free, upside down, etc. for great photos and also adding more fun and excitement to it. We all enjoyed the experience tremendously.

Here a big thank you to Joshua and George again. I'll recommend Aktun Chen to my friends when they go to Mayan Riviera area.
Written July 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Alice, We are delighted you enjoyed our atmosphere, zipline activity and our excellent service. We are proud to say we have a team always ready to give their best at all times to make sure you have a wonderful experience with us. We greatly appreciate the special mention of those members of our team who helped make your tour more pleasant. We will of course congratulate them for their amazing work. We appreciate you recommending us and we hope to see you again soon. Kind regards.
Written July 18, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

George Dodwell
Keswick,Ontario53 contributions
May 2022 • Couples
We recently visited Aktun Chen while staying in Akumal. Took the collectivo from in front of Akumal Bay Resort and they dropped us at the hiway entrance for the park ( 50 pesos for the 2 of us). Park opened at 10am and there was a free shuttle into the reception area which was about a 10 minute ride in. We choose to do the cave tour and the underground river. 2200 pesos for 2 people. The park is very well maintained and has an area with animals that are rescues which you will have time to view. Deer,monkeys ,birds boars as well as some reptiles. Lockers are included in the admission price so you can do the tour without hauling all your belongings with you.
There were very few people there so we ended up with a private tour with a very knowledgeable man named Jaime. He has a wealth of knowledge about the area ,the flora and fauna as well as the mineral composition of the caves. The cave tour is approximately 700 meters long and filled with stunning views. Stalagmites, stalactites, bats, birds and fish in the section that has a cenote.
The underground river was our second tour and it was a refreshing swim in a nice cool cenote. Jonny was a guide for this part. He came with us for a short time and explained a bit about the cenote. We basically had our own free time to explore and snorkel in the cristal clear, cool water. Once we were done there we were shuttled back out to the hiway to catch the collectivo back to our hotel.
Tourism is still not fully recovered in the area so please support the work that places like Aktun Chen are doing.
Written May 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
It was a pleasure having you at  AKTUNCHEN  NATURAL PARK  enjoying one of the most natural experiences in the Mexican Caribbean. We are very pleased to know you have had a fantastic day in our facility and enjoying excellent service from our team collaborators. We appreciate the time you spent sharing you experience with us and hope we can seeing you again in the near future. Best Regards,
Written May 23, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Christina D
5 contributions
Jun 2022 • Family
If you are looking for something relaxing and non-commercialized, this is the place! We did the cave tour and the cenote, and both were spectacular! The cave was incredible, complete with bats flying about. They provide hard hats, which you should absolutely wear, and I would not recommend the tour for people with mobility issues. The cave is chock full of stalactites and stalgmites though! The underground river/cenote was gorgeous and refreshing, especially after the heat. The water was so cool and crystal clear, and also had small catfish and other fish. Bring your own towels. We also enjoyed the animal exhibits, and the staff was super friendly and helpful! Be aware that it is about 3 miles in from the highway if you take a bus...a long and hot walk. We took a taxi and got dropped at the front door.
Written June 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Christina, We are pleased your experience with us has motivated you to share such a great review about our facilities. Thank you for highlighting the qualities that made your visit unforgettable. We are glad you enjoyed the cave tour, the underground river, wildlife zoo, and personalized service we offer. Our staff works hard to satisfy our visitors so that they have amazing experience in our park. We hope to have the honor of welcoming you once again in the near future. Kind regards.
Written June 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alisha D
Denton, TX1 contribution
Nov 2022
My husband and I truly enjoyed our experience at Aktun Chen!! I highly recommend renting a car to get there because the road to the reception area is long and then a short drive to the cenote...but once you arrive the payoff is big and you won't mind the drive in. We experienced the cave tour first and then went to the cenote. Our cave tour guide was great and there was only one other couple in our group. The cave was beautiful and surreal! We then walked back to reception and got to see monkeys jumping from tree to tree and other wildlife in the park. The cenote was amazing! We were the only ones in the cenote after our guide left us to enjoy it. It was magical! I highly recommend adding this to your list of places to go!
Written November 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you very much for your visit and comment We are very happy knowing that you spent a great experience at aktunchen. Regards
Written November 26, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mariana G Seoane
Mexico City, Mexico51 contributions
Mar 2020 • Friends
We got tickets for this cenote with our entrance for the Ruins. The sun was particularly scalding that day so we didn’t feel like laying on the beach without shade, so we thought that the cenote was the best option and it definitely delivered. It’s one of the most beautiful cenotes I saw during my trip (out of 7 or 8). The facilities and the contrition of the cave itself definitely make a big difference. The ticket is a little pricey but it’s worth it because they give you the snorkeling equipment, lockers, dressing room, and a tour guide, which in other cenotes can have a separate cost. Our tour guide Jaime and the girl at the rentals front desk were super nice and kind. I would definitely go back again.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
It was a pleasure having you at  AKTUNCHEN  NATURAL PARK  enjoying one of the most natural experiences in the Mexican Caribbean. We are very pleased to know you have had a fantastic day in our facility and enjoying excellent service from our team collaborators. We appreciate the time you spent sharing you experience with us and hope we can seeing you again in the near future. Best Regards,
Written March 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cristina Z
3 contributions
Oct 2021
I cannot say enough about the amazing experience but honestly, the staff truly makes this unforgettable!! Gio Torres went above and beyond! Gio brought our pictures to our hotel that evening for us to purchase as we did not take anything with us to buy them on site. Fast forward... almost two months later, I reached out to him because all of the images that we had purchased were deleted!! I was devastated!! I reached out to him, on his personal cellphone, and 3 days later he sent me all of our images again!! For me it was a miracle, I will not forget and he was truly a God sent Angel! Thank you Gio, you are AMAZING and I will never forget your awesomeness!!!
Written November 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
It was a pleasure having you at  AKTUNCHEN  NATURAL PARK  enjoying one of the most natural experiences in the Mexican Caribbean. We are very pleased to know you have had a fantastic day in our facility and enjoying excellent service from our team collaborators. We appreciate the time you spent sharing you experience with us and hope we can seeing you again in the near future. Best Regards,
Written November 18, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Adventure53143268661
1 contribution
Aug 2021 • Family
The zip lines are good, the guides are nice and helpful, happy all the time and great attitude. We were a group of 6, 3 adults and 3 child. We tipped them with about $15 dollars total, good or bad you may judge, but I felt that was good.

Then we went to the caves. The guide was a nice person, but the one thing to critique is that he clearly showed tremendous disappointment with the tips, and vocalized it, and towards the end of the caves tour, he mentioned that we can give tips, which is a normal ask, but made a joke that if we had something bad to say then to not say anything. Joke or not, depends on the crowd listening. If he hadn’t shown such disappointment with tips (we gave like $10), I would not have done this avg review for the place. Thing is “Jaime” told things like “ok, a little but it’s ok, whatever, with this I can maybe get a coca-cola”.

We’re now on way to the cenote. The receiving crew is nice, gave us sandwiches and drinks, hut that our tour included of course. They were nice though.

If on reception you want to buy cookies or doritos for the kids, and pay with card, min amount is 100 pesos, which is a bit ridiculous.
Written August 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
It was a pleasure having you at  AKTUNCHEN  NATURAL PARK  enjoying one of the most natural experiences in the Mexican Caribbean. We are very pleased to know you have had a fantastic day in our facility and enjoying excellent service from our team collaborators. We appreciate the time you spent sharing you experience with us and hope we can seeing you again in the near future. Best Regards,
Written September 3, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 1,269
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing

Aktun Chen (Akumal) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Aktun Chen

Aktun Chen is open:
  • Sun - Sat 9:30 AM - 5:30 PM
Buy tickets in advance on Tripadvisor. If you book with Tripadvisor, you can cancel at least 24 hours before the start date of your tour for a full refund.

We recommend booking Aktun Chen tours ahead of time to secure your spot. If you book with Tripadvisor, you can cancel up to 24 hours before your tour starts for a full refund. See all 5 Aktun Chen tours on Tripadvisor



Restaurants near Aktun Chen: View all restaurants near Aktun Chen on Tripadvisor