Phenomenal experience and exceptional service! I did this tour solo at the recommendation of my friend.
My package included round-trip transport, breakfast, a hot air balloon ride, and access to the Aztec pyramids. I added a tour guide for the pyramids and GoPro footage from the hot air balloon ride.
From the moment you reserve your seat, I was met with exceptional customer service. The team is helpful at explaining the safety protocols and anything other concerns you may have.
Your experience begins with a 5:30 am pick-up time from your hotel in CDMX with additional stops for people in your group, followed by a roughly 1-hour drive to Teotihuacan.
Followed by that, you arrive at the launch site and are greeted by your host for the day. Your host walks you through your itinerary, which includes a welcome breakfast, temperature check, while staff prep the balloons. Hosts are bilingual (English and Spanish), which was helpful for me. I speak both English and Spanish but comprehend more Spanish than I speak it.
While you wait (roughly 30-40 min), the team preps the hot air balloons for the flights. As a nervous flyer, it was great to watch the detail involved in prep process.
Once ready, your host rounds up your assigned group and walks you to your balloon. There are plenty of moments for photo-ops, before you board.
I felt incredibly safe -- our group was 7 -- and I had my own section in the balloon basket. Other companies I looked at had capacity limits that exceeded my comfort level.
As a nervous flyer, I was glad safety protocols were repeated throughout the process. Once airborne, the ride is smooth -- it's akin to a feather floating in the air, with more control, as a pilot is on board. Full disclosure, I'm terrified of heights, but I love flying. Your ride lasts 40-50 minutes. With that in mind, it took me 15 minutes to get comfortable. Once I took in the beauty around me, sunrise, pyramids, ambiance, there was nothing to fear The feeling? It's indescribable.
Following landing, you're met with a fun surprise, which I will keep a surprise. Then, you're off to a breakfast buffet, followed by access to the Aztec Pyramids in Teotihuacan. Depending on if you have a tour, you'll be with your guide. Personally, I enjoyed having the guide. Montse was wonderful and explained the significance of the pyramids to Mexico's history.
Post-pyramids, you return back to the launch site and have an opportunity to purchase pictures, videos, etc from the flight. Then, they drop you off at your hotel.
Keep in mind, your day is full (5:30 am - 2 pm), but it's absolutely worth it! I'd do this experience again. Thank you to my friend Omar -- he used this company in 2019 with rave recommendations.
If you're on the fence, book this tour! You'll have a wonderful experience.
10/10 would definitely recommend.