Julie's Rentals

Julie's Rentals, Sunset Beach: Hours, Address, Julie's Rentals Reviews: 3.5/5

Julie's Rentals
3.5
7:00 AM - 8:00 PM
Monday
7:00 AM - 8:00 PM
Tuesday
7:00 AM - 8:00 PM
Wednesday
7:00 AM - 8:00 PM
Thursday
7:00 AM - 8:00 PM
Friday
7:00 AM - 8:00 PM
Saturday
7:00 AM - 8:00 PM
Sunday
7:00 AM - 8:00 PM
About
Located in beautiful Sunset Beach, North Carolina, Julie's Rentals rents; bicycles, kayaks, stand up paddle boards, boogie boards, surfboards, and more. We invite you to browse through our store and shop with confidence. Our products are easily categorized for your convenience. We invite you to create an account with us if you like, or shop as a guest.
Suggested duration
More than 3 hours
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3.5
18 reviews
Excellent
9
Very good
2
Average
0
Poor
3
Terrible
4

Jerry D
1 contribution
Terrible customer service and follow through
Jun 2021
At Sunset Beach June 26-July 3 and rented a substantial number of bikes for family(9) and was shorted one adult bike. Texted that afternoon and when they finally replied, was told they would not come out and I should come to them and pick up one. On principal, told them it was their error and they should make it right. Saturday, no reply. Texted again more than once on Sunday, no reply. Finally went to their office/coffee shop on Monday morning. Crowd lined up to purchase coffee with one guy working that business. Another person on the phone, finally got her attention. Explained that I never received a bike. She shrugged and said she was not working over the weekend, kind of apologized, and told me to just grab one of the bikes from the rack out front. Never asked me my name or order details (great way to steal a bike if you are interested).

I was surprised at the low level of customer service and can only assume they have so much business, they obviously don’t need mine.

Happy to see there is another bike rental shop around the corner from Julie’s and will be sure to use them next summer.
Written July 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

lynn w
1 contribution
Never again, Julie's.
Jun 2021
I rented a cabana, 5 bikes and 2 paddle boards. The cabana couldn't go up for 3 days because of high winds. I understand the legal and safety issue, but would have appreciated a partial refund. 1 bike's chain was so rusty that it was not rideable for more than a few blocks. When a paddle board was put into the water, at the first stroke with the paddle it snapped in half. Upon calling Julie's I was told that if the property was not returned as it was provided there would be a charge to replace. No consideration that they are made of plastic and with salt and sand they degrade over time. We did not abuse the paddle - it was used by a beginner in the sound.
Written June 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Steven C
Gray, TN1 contribution
Great Customer Service!
May 2021
I was looking for a place to rent a motorized wheelchair to go out on the beach and found Julie's Rentals. I messed up and set up the chair to be delivered a day too early. I discussed with the employe making the delivery, Randle Scott, and he agreed to come back the next day to deliver with no concerns. This was a great help to us - Randle was a pleasure to work with! We will use them again in the future!!!
Written May 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

quackers13
Ithaca, NY27 contributions
Bike rental. Great customer seevice
May 2021 • Friends
We rented two bikes to ride on the ebach to Kindred Spirits Mailbox. The price was better than expected and the service was great. A+++
Written May 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Betty K
Knoxville, TN1 contribution
PLEASE READ BEFORE RENTING
Mar 2021
I have rented from Julie's for over 25 years. The equipment was always in good condition. However, over the years it is obvious the management has changed. I rented 2 adult tricycles for the week of May 29-June 5, 2021 in March. I paid for them at that time because they were the only 2 left. In April, I received an invoice showing an unpaid balance and notice that the tricycles had been rented to someone else. I understand clerical errors sometimes occur but they refuse to refund my money! I have made numerous calls, emails (these are rarely answered) and left voicemails. I have been RUDELY treated and told they have no record of payment. I have even sent them a copy from my bank showing the payment cleared. I have spent what seems like hours trying to resolve this problem and recently filed a complaint with my bank. BUYER BEWARE! If you rent, make sure you have plenty of documentation. I trusted them and didn't ask for a confirmation number.
Written April 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brian T
Stantonsburg, NC10 contributions
Rusty mess surprise!
Apr 2021 • Family
Ordered for a week getaway, didn't take 5 minutes to call and say come get this!! How would anyone even think this was ok?
Written April 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lee B
13 contributions
Bad rental experience
Jun 2020
We rented bikes online on 6/2/20 for our 2 teenagers. They were to be delivered on 6/13 upon our arrival at Sunset Beach. We waited for the bikes and finally called. We were told that they were out for delivery. Waited about an hour, called again and was told the same thing. Called about an hour later and was told that they were delivered. We had no bikes. The employee said she would call her boss and get back to me. We never received a return call. Finally called again to cancel the order. The refund was made promptly, but we still had no bikes. We had to order from another place, but had to pick them up since the new place was don delivering for the day. Very disappointed with Julies and will not use them again.
Written June 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

roger t
1 contribution
Rented Linen For The Weekend
Feb 2020
The linens we rented this past weekend were delivered on time. They looked and smelled wonderful. Will use Julies later this year when the whole family comes back for the summer.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Krystal W
2 contributions
Julie's had great service
Aug 2019
The bikes were in great shape and the customer service was even better! They delivered the bike to our cottage just like they promised.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

james s
1 contribution
Great Vacation Equipment For Our Family
Aug 2019
Julie's Rentals did it right for our family. They supplied us with bikes and bed linens for our annual beach vacation. Next year we are going to splurge and rent a golf cart. 10 out of 10 would recommend.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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