Time of year
I had an amazing time with Sergio and Katie( I think I spelled her name right). This was the first time I was trying scuba diving and I chose a try dive. I directly booked through their website. Sergio was amazing with explaining me about the dive and he was so patient with…
We, my 12 year old daughter and I, did the Try Dive. It was a great (first for my daughter) experience from A to Z. Especially happy with the professional guidance of our Instructor Clem. Sure to return to Dolphin Dive Lloret!
Everything went wrong from the beginning. We ended up in the water after 2 hours after booking. Once we arrived at the spot for the scuba diving, the boat left and we wore left with one instructor, us being 4 people. The problem arrived when my girlfriend could breath properly…
Response from DolphinsLloretD, Gerente at Dolphins Diving Center
Responded Nov 2, 2019
Hello again, According to your post I really need to mention how wrong you are and your really bad intention from the beginning booking this activity, as I knew afterward. 1. The activity took so long to find your confort at-the time to dress you up, because the booties of neoprene, were never exactly your size, when we have 100 of them. The shorties that you try were never fixing as you wanted, and the same problem you had with the staff who dress you up, with the mask, snorkel tube, and the shorty. So Sergio been waiting out of the channel were the boats can “stay” for a long time. So were not a problem of timing, were problem to make a terrible customer never enough happy with diving clothes, which they are not Dolce Gavana, or GUESS.. or any other fancy brands. 2.Your Snorkelling trip paper work, that you guys signed LIE saying all you knew how to swim, and that you did not have any medical issues, as for example Asma or other questions, as your girlfriend had. How ever, when I saw you on board, I asked you all, once more, and basically to your girlfriend from XINA, asking if she knew how to swim. The answer were.. YES OF COURSE!. 2. After you put the first foot in the rib boat Sergio and The other Russian Instructor ask you twice if you wanted to do it in another day maybe, because were a small waves, not really enjoyable for the visibility to perform snorkelling, because AS DIVE INSTRUCTORS, all we want, it’s to SEE, which marine life we have under water.. you said really radical, “ yes of course, we want to continue” and small waves with the boat you guys were even having fun on it. 3. The rules in Scuba diving sport says 1 scuba instructor can go with 6 beginners divers, but we use to reduce it at ratio 1/4 and almost 90% the times goes 2/4, so we double the ratio as protection and safety. 4. As snorkelling excursion, you boys, didn’t want to wear the life jacket, which I said here in Spain, is a rule. You did not care, and I had to quid my idea because already the trip were taking ages.. for 1 hour trip. The only one who took it it was the girl from XINA, which already I felt she was in PANIC, (on board). 5. To make clear the rules as a boat captain, I need to clarify, it is not allowed in Spain to drive boat in between the first 200m inside the yellow buoys, it’s just FORBIDDEN, because people can swim over there. That’s why the boat LEFT, yes to trough the anchor 250m a way from the coast. In a while you supposed to be swimming and snorkel the area, following the Guide. Instead that I saw the girl a bit nervous swimming and floating in the sea. But 1 Scuba Dive Instructor qualified is more than enough to help 1 swimmer, no DIVER EVEN. 6. The only thing we try to do with her is to make her calm, and make her understand that were no reason to panic, as she was with life jacket, and the monitor was asking to her just to move the fins, as she said in the shop she knew how to swim. But now we could check, and as owner see one more time how customers can lie about their water abilities, and medical statements, which we still try to find the serious WHY? We don’t really care, because we are ready to safe in any conditions sea, divers or swimmers, from any kind of conditions and nationalities. Our Russian instructor, there is no need to say how proud we are of him and his strong young body, as he can manage really extremely situations, and as owner just saying 18 years under water I really safe many situations thanks of my army skills too. Clarification of our kind of communication, I just need to say, Divers profesional we don’t need to scream on the surface to know what we want one from the other, as UNDERWATER WE DON’T USE TO SPEAK, so we communicate by standard hand signals, that just Pro divers we understand. If the boat did not start the engine, was because visual communications with the instructor were saying the oposite. 7. What we still don’t understand it’s why the girl from XINA could swim to the Rocks from the Dive/snorkel area, but not to the boat, and apparently she was saying “ it was to deep and it was scary for her.. “ The full power and energy that the instructor was asking to let do his work and finish with the all situation, arrive to the point that the girl wanted to leave the rocks just with the ring of the boat.. which was really risk for the boat to go inside the line with so many high rocks under sea line and the close chance to crush the propeller and get in bigger trouble, just to trough the ring. So once more We had to do the things as you guys wanted to have it, and the arrogant situation was motivated because I say really from the beginning, where was the need to put in trouble all the factors lying to the reception and to Sergio about swimming skills, for what? 8. This company is located in area where every year people without swimming skills can die, and the lifeguards are not there to rescue unconscious decisions, just accidents if they happen.. but there might be personal COMUN SENSE, to decide if go swimming and far from the shore, with asma and panic attack is going to be a brilliant idea or not to finally go. You guys were adult enough to consider this situation out. 9. It might result stupid for you, to ask about medical situation to go snorkel, as YOU SAID IN Reception, but now you might reconsider the situation to go in to the sea with someone without swimming skills, and to finally book a snorkelling trip, far from the common beach with NO NEED OF BOAT AT ALL. 10. As you can read, our comments use to be really positive, because our work and decisions use to be really appropriated, because ocean is where we live, is what we love, is what we teach, and is where we use to be during all the season to give the best for our customers, that’s why we are in 2020 ten years in the Dive Industry. Next holidays you book, please make a favour for the people who work for you, be a bit more trustworthy and don’t pretend to do your way, because as traveller I use to follow the rules that other countries make me follow, even if I don’t like them.. just because I’m not in my country.. and for anything that could happen.. Sincerely, Sergio
Would just like to thank the team at Dolphin diving center. My husband and I came across the shop, met Sergio and booked a session. Sergio was great at explaining it all to us and even let us sit and watch diving movies while waiting to go dive. I had previous experience in the…