Hi mable31! Thank you so much for your kind review. We truly value your business and that you chose to come out and spend a little time on the river with us. Hearing your kind words about your great experience makes us very happy! We look forward to seeing you back in our neck of the woods soon. Take care! -Megan and the CFRA team

Thank you for your nice feedback, Ingrid!

Hello, Dennis. We are very happy to hear that your friend’s husband is ok (to clarify to our readers, he was NOT on the Cape Fear River at the time of his heart-attack). We understand your situation was stressful! However, our safety briefs are clear: we will retrieve you if you are on the river and you are not experiencing a life-threatening medical emergency. All life-threatening medical emergencies should be called in to 911 before any calls to Cape Fear River Adventures are made. The briefing also addresses the fact that the river is a wild and unpredictable environment. Based on your friend’s conversation with our employee, and after describing certain landmarks on the river, we determined: 1.) our CFRA Safety watercraft would have taken longer to reach your party than if you had continued walking the rest of the way to the end-point. 2.) The rock-garden on the last leg of the tubing trip is a section of river that our safety boat cannot traverse at summer-low river levels. Those are the reasons we could not send our boat to retrieve you. Even EMS Rescue Teams would have taken some time to locate and reach you. While we realize that visitors are not familiar with the river, we still needed to gather all possible information from them in these situations. Based on the answers given to us by your friend, your group was very close to the take-out point. After the initial phone call, we immediately sent out an extra van to wait and pick you up as soon as you reached the take-out. Our team members have extensive knowledge and experience with the river and the employee you berated on the phone was helping in every way she could, with the direct assistance of our General Manager who was standing right beside her during the call. We understand that being in stressful situations when things are out of one's control can be very upsetting, but making demeaning and rude comments to an employee who is trying their very best to assist, is NOT okay in our book. We are very sorry that your group was out on the river and not easily accessible to retrieve in as quick a manner as you’d have preferred. While any time spent outdoors and in a wilderness environment has countless benefits and is a lot of fun, there are definitely dangers too. Having experienced quite a few close calls ourselves whilst adventuring in the wild unknown, we understand the feeling of alone-ness in cases of emergency. We try our VERY best to make sure everyone we send out is confident in not only our abilities to assist, but in their own capacities as well. Although this was not the best experience for you, we encourage you to continue playing outdoors! Thank you for your business!

We were so sorry to see you folks leave in such a hurry last Saturday and will do what we can to right the wrong! We have been a family owned and operated business for over 20 years. Our livelihood depends on happy clients! Great customer experiences and overall safety are our number one concerns. We will certainly do everything we can to make sure ALL of our customers’ safety and river experiences meet the highest of expectations! Again, we were so very disappointed to hear of your family’s unhappy experience. We are happy to offer you a complimentary trip, so you can give canoeing another try. Being on the river is such a wonderful adventure and a truly great opportunity for kids and adults to enjoy the beautiful outdoors. Please give us a call at your convenience to schedule your “re-do” at (910) 891-9348.

Hello! I’m very sorry I couldn't help you and your friend last Friday. Being a business owner, I hate to turn customers away. However, our business policy states that reservations are *strongly* recommended and walk-ins will be accommodated as best as we possibly can. As I explained to you on Friday, I had an already scheduled shuttle pick-up to tend to when y’all approached me for a rental. Your request would have required me to keep the shop open beyond normal business hours, which contradicts with my family’s obligations. I’d love for you to give us another chance! Please call and make a reservation so we can be sure to get you guys out!

I'm super glad to hear about your fantastic time! It sounds like you enjoyed your Leisure Paddle :-) Please come back to us soon! -megan