Hickory Furniture Mart

Hickory Furniture Mart: Hours, Address, Hickory Furniture Mart Reviews: 4/5

Hickory Furniture Mart
4
Speciality & Gift Shops
9:00 AM - 6:00 PM
Monday
9:00 AM - 6:00 PM
Tuesday
9:00 AM - 6:00 PM
Wednesday
9:00 AM - 6:00 PM
Thursday
9:00 AM - 6:00 PM
Friday
9:00 AM - 6:00 PM
Saturday
9:00 AM - 6:00 PM
About
Hickory Furniture Mart is the ultimate furniture destination. Choose from countless styles and collections at affordable North Carolina prices. You’ll find some of the most reputable manufacturers, designers and expert craftsmen within the furniture industry. Open to the public six days a week, Monday – Saturday from 9am-6pm. Discounted Shop & Stay packages are available at our pet friendly partner hotels. Find out why people travel from all over the world to visit Hickory Furniture Mart.
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4.0
214 reviews
Excellent
115
Very good
50
Average
33
Poor
6
Terrible
10

Michael R
Wellington, FL32 contributions
One stop shop
Sep 2021
One stop shop for trying to furnish a second home currently under construction. Teresa was of invaluable assistance to us, navigating the furniture mart and getting us as quickly and efficiently to the people who could help us with what we were looking for. She was also very helpful with assisting us in matching patterns and selecting matching pieces, and letting us know when the deal was good. Prices of the furniture are no longer the extreme bargains that they used to be due to inflation, lumber, and labor shortage prices, but I believe they still beat our local furniture stores here in Florida, plus we could accomplish a lot all in one building. They are also being nice enough to store our pieces until construction is completed on our second home, then combine all the shipping.
Written September 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brewer L
Livingroom1 contribution
What could go wrong?
Dec 2020
We bought a Danish modern 3 sear power recliner/sofa five years ago from Hickory Park Furniture. We were warned that the unit was made in and shipped from Denmark and would be 12‐14 weeks to be delivered. It was ten weeks to Hickory Park and one week to be delivered. Great communication throughout and although expensive ($3,500+) was beautiful, sturdy and has had no issues.

Last fall we had been looking for Steelcase powered recliners and powered love seats. We found several that would work nicely but not in coverings that would fit our home. After researching factory model numbers and codes for fishes we called Hickory Park Furniture in December and made a telephone order with email confirmation including a signed PDF invoice. We were told to expect 12-14 weeks for delivery. Fine so far. Remember we were well into pandemic by then.

Production was delayed due to supply chain issues to Steelcase, then production delays due to shortage of workers and finally delivery issues to Hickory Park due to trucking scheduling issues. The order finally arrived August 19th and after payment turned over to a delivery company. We were notified by email and provided contact information and told to expect 7-10 day delivery time frame. I called them this morning and told it would be 4-8 weeks for delivery.

Hickory Park Furniture offers an amazing array of furnishings, represents quality manufacturers and excellent in store sales support. It is my opinion after this experience that they fail in setting expectations and are not proactive in following up with their suppliers during a challenging time.

My purchase decision would likely have been different if I had been told on order to expect 9-10 month delivery. I would be much happier if sales support staff had updated us as delays became known, rather having us check back after becoming more discouraged with delays.
Written August 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for reaching out to us and for your kind words regarding Hickory Park Furniture Galleries’ diverse selection, quality manufacturers, and customer-friendly sales support. They are a wonderful furniture company and we are very fortunate to have them as one of our longest-standing tenants inside the building. I completely understand your frustration with the additional delays that occurred during your second purchase. It has been a very challenging time for everyone this past year and a half and our industry has experienced much longer delay times than normal based on all of the items you accurately identified in your post. We are very sorry for this and will work better to strengthen up our chain of communication with our suppliers so that we are able to inform our customers of such delays much quicker. We appreciate your time, patience, and constructive feedback and hope you are enjoying your new furniture now that you have it inside your home. Please reach out to me directly in the future should you need any additional assistance at ttrimble@hickoryfurniture.com......Tracey Trimble, Executive Vice President & General Manager, Hickory Furniture Mart
Written September 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

AED324
North Potomac, MD25 contributions
Wonderful Experience!
Jun 2021
Since I was coming from the DC area, I made an appointment with, Teresa Thompson, their personal shopper. She was just what I needed! We worked together for 2 days and completed 2 rooms that I was redecorating in my house. I came with specific ideas and she really helped me achieve exactly what I wanted to. She picked up on my style very quickly and knew just where to go and who to speak with in every store.
I can't say enough about how flexible and supportive she was. She gave me her honest opinion, but was not trying to steer me in a different direction than I wanted.
Above all, she was a lovely person that cared about me being happy! I have since had to do follow up calls because one of the fabrics I chose was out of stock. Teresa went the extra mile and personally went to see what it looked and felt like before recommending the replacement choice.
I also thought that Emily Conn at Hickory Park was extremely helpful and had great follow up and communication, even after I left.
Written August 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Peggy A
1 contribution
Better product and service for 1/2 the price!
May 2021
I did not visit the Mart in person, rather used their design services online. I worked with Diane Christensen who was unfailingly responsive, patient, and knowledgeable.

We custom designed a U-shaped Sectional, including fabric choices, welting, arm shape, and leg styles and colors. I had previously shopped for a similar Sectional at many stores in Southwest Florida, with my sister who is an Interior Designer. The closest we could come to the same finished product was roughly double the price.

I highly recommend Diane, ask for her by name!
Written August 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

thebreault4
Hartland, MI1 contribution
So glad we made the trip!
Dec 2020
We were on our way to FL and made the trip to Hickory as our 1/2 way stop from Michigan. I had read the reviews and noticed over and over mention of a personal shopper named Teresa. Believe the hype - not just about Teresa, but I must say that Tracey Trimble the Exec. VP & GM of Hickory Furniture Mart was absolutely amazing to work with as well. You would have thought that I had an entire home worth of furniture I needed to secure. It was only 1 large sectional, but Teresa knew exactly what we were looking for and walked us into each showroom where she knew there was something we might need to see before making our selection. We took a break and were treated to a lunch before we continued on our way to FL. My husband was with me so we needed to stay on task. Teresa was a blessing and will absolutely be returning!
Written May 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

cooleylicious
Columbia, SC308 contributions
Not worth a trip from 4 hours away
Apr 2021
We spent 4 hours there and after the greeter gave us a map, not a single salesperson spoke to us. We get better service at Target.

The fact is the place is huge, but unless you're looking for high end designer full priced items; its not worth it. Everything was contemporary or over priced shabby chic. Nothing for a family home unless you're willing to buy a $750 half table. We ended up making a huge purchase at another furniture store where they made us feel welcome.
Written April 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I am so sorry that you did not enjoy your recent experience inside Hickory Furniture Mart. Sometimes our sales staff are busy helping other customers and may not be readily available to greet customers as soon as they walk into their showrooms. I do apologize for that as we have been incredibly busy lately with so many customers visiting and needing furniture for their homes at the same time. The sales people do try to give each customer their undivided attention when they’re working with them one-on-one but sometimes this means they aren’t readily available to greet others as quickly as they would like. We do offer higher quality furniture inside our building and our prices, although reasonable for the quality you are purchasing, are going to be a bit higher than other furniture showrooms that do not offer the same quality manufacturers and customizable selections. The majority of our furniture lines are actually transitional in style so I’m wondering if you started out looking inside our contemporary galleries before finding the rest of our selections as we actually have a very large selection of family furniture throughout the building. I am very sorry that you had such a negative experience with us but am happy that you found what you were looking for with another furniture business and were able to support them with your purchase. We appreciate your feedback and hope that you will give us another chance in the future. I am always available if you would like to reach out to me directly to discuss further at ttrimble@hickoryfurniture.com. Tracey Trimble, Executive Vice President & General Manager.
Written May 10, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Dean H
1 contribution
Awesome!
Feb 2021
Michael Gilchrist went above and beyond to help me find the right mattresses. He was a pleasure to work with and took is time answering all my questions I had.
Written February 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Denise S
1 contribution
Online order
Dec 2020 • Solo
I just received the dresser and Chester draws (riverside collection Vogue) I had ordered online. The color did not match at all what I had expected. BEWARE when ordering furniture online. The pictures and colors may seem very different. Would I had seen the color in person I would not have ordered the pieces.
Written February 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Denise, I do apologize that the color you ordered online was not as expected. We have been assisting a lot of customers remotely during the pandemic but do always suggest visiting in person if at all possible so you can look at all product color swatches and samples provided within our showrooms. I will share your comments with our manufacturers and those creating the product catalogs for our manufacturers so they can work at making sure their colors are as close as possible to the exact colors represented online. Thanks so much for your feedback and once again my sincere apologies that you were disappointed with the color of your dresser once it arrived….Tracey Trimble, Executive Vice President & General Manager
Written May 10, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Joan P
Columbia, SC1 contribution
Over the top excellent and successful furniture shopping!
Jan 2021
Every person that we were introduced to at the Hickory Furniture Mart was kind, helpful, informed, but our personal shopper, Teresa Thompson, made our entire day the best furniture shopping experience we have ever had! We are combining two households, and needed a number of items of furniture. Teresa had planned our day, and took us to showrooms that welcomed us with their expertise. By the end of the day, we had selected every piece of furniture that we had come to shop for, as well as lamps. There is no way that we could have navigated all of the showrooms and understood what we were looking at without Teresa's expert hand. I highly recommend that you call the mart in advance of your trip to let them know what you are looking for.
Written February 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

HOLLY M
KNOXVILLE2 contributions
Great Shopping, huge selection!
Dec 2020 • Couples
We recently visited Hickory Furniture Mart to purchase furniture for a new home as well as get ideas on furnishings. The mart has many styles and LOTS to choose from! We contacted them prior to arrival to set up their interior consultant, Theresa, to accompany us as we shopped. She spent 2 days navigating through the stores with us which was so helpful. Theresa has been with Hickory Furniture for over 15 years! She knows everyone and was SO personable. At the end of our trip, we had purchased a few items with Theresa taking notes of what we liked for the future. A GREAT experience!
Written December 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Hickory Furniture Mart

Hickory Furniture Mart is open:
  • Mon - Sat 9:00 AM - 6:00 PM