Charlotte Douglas Airport Overlook

Charlotte Douglas Airport Overlook

Charlotte Douglas Airport Overlook
4
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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4.0
4.0 of 5 bubbles541 reviews
Excellent
232
Very good
163
Average
60
Poor
30
Terrible
56

danaj824
Philadelphia, PA307 contributions
3.0 of 5 bubbles
Dec 2021
I've only been here 2x on a layover for my most recent flight. The place is big and very busy. Due to size it can be a little confusing, especially considering there are multiple floors and the maps throughout neglect to tell you that. Also if your layover is brief, you should be prepared to rush and give yourself time to get where you need to go as it is large and not easy to navigate quickly.
I had a several hour layover on my trip home and we ended up checking out the plaza where there were a few eating places . All the lines were extremely long and the service was extremely slow. Don't be surprised to wait in line for almost an hour just to order some crappy extremely overpriced food. Just like that you have wasted easily 3 hours of your time. I would not recommend if you are here briefly as you will never be able to grab food and make your flight.
Written December 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mary N
4 contributions
5.0 of 5 bubbles
Feb 2021
If you enjoy watching air traffic take off and land and feel the power of the engines...go go go. We went at night and honestly it was pretty awesome for me. I wish I would.have taken a great cup of coffee with me, I could have sat there for a long while. I was really impressed they have a place like this.
Written March 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mark-in-NC
Mooresville, NC301 contributions
5.0 of 5 bubbles
Jan 2020
I think it's funny that so many people are rating this as if it were the airport itself. This is the "overlook" area where you can watch planes takeoff/land.

It's a great spot to take your kids to watch air traffic for 20 minutes or so. I was picking someone up from the airport and watched planes while I ate a sandwich. It was very relaxing.
Written January 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Greg C
1 contribution
2.0 of 5 bubbles
Apr 2024 • Family
CLT has some major issues. If you are flying through CLT, you should be okay. But, if you are flying in or out of CLT, get ready for a headache or two. Parking is TERRIBLE. It is always full and now they want you to reserve/pay in advance. This is not communicated until you arrive and it's too late.
Construction going on, so there is some changes to the layout of the airport. That is understandable, but no signage, no employee help and still have up the old signs directing you in the wrong direction. No preplanning or organization at all from the management team.
The new baggage claim area is a joke. Can't find it (signs pointing you the wrong direction) and when you do, no bags to be found. The airline app says the bag is here, but never made it on the baggage belt. Later on (after waiting for over an hour in the baggage line), found out that due to construction, some bags go straight to the airline service desk, instead of the belt. Once again, poor communication.
Traffic around the airport is insane. People driving in circles, trying to find a place to park, waiting for their loved ones to find the bags and meet them, so this backs up traffic everywhere and the cell lot is overflowing, since it is so small.
Written April 8, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ZiggyPG
Pittsburgh, PA173 contributions
2.0 of 5 bubbles
May 2023 • Family
I looked for a space to review the actual airport but this was all I found so … This is not an organized or efficient place. My flight was in one of 5 gates arranged in a semi-circle and there were just no seats. Scores of people were standing in a large cluster or just sitting on the floor. That’s unacceptable. My flight was international, leaving the US and it did not have the immigration forms we needed at our destination because the airport hadn’t printed them (I was told). That caused chaos upon arrival at our destination. Upon return, my plane was stuck on the airfield for a half hour because the gate wasn’t available. TSA was a mess. There were no bins for our shoes, bags, etc. the TSA agent said they should be coming to us from the belt but since they weren’t, we need to walk over and grab some from another line. Disorganized, inefficient, unable to handle the volume of travelers, and actually it looked rather dated. I’ll try to avoid it in the future.
Written May 21, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CLC
Nashville, TN8 contributions
1.0 of 5 bubbles
Dec 2023 • Couples
Caught a connecting International flight during a weather event. Connecting flights from the east coast were delayed. The terrible part is not the delays, but the staff, from TSA, restaurant/fast food staff and the Airport staff. They all seem to be in shock that so many people were flying in so late. My problem is with administration. The staff did not have any answers, and offered extremely POOR customer service. when you have thousands of people in a crammed space, there has to be better communication all around. Staff was complaining about having to work later than the assigned shift and TSA made several rude comments. To top this off American Alrlines was slow to pass information to gate agents. In a well ran company,from employees to the customer there is no disconnect. If I can help it, I won’t be coming through CLT again.
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Donna
Knoxville, TN1 contribution
2.0 of 5 bubbles
Oct 2020 • Couples
They need to better accommodate travelers during Covid-19. Most employees have a rotten attitude and they have not brought in additional seating at the gates to accommodate social distancing. Half the travelers have to stand while waiting. During our wait I saw elderly, disabled, and moms with babies having to stand for long periods. Typically our experience is a great one at this airport, but during the Pandemic they seem to all have nasty attitudes...from the time you check your bags (American Airlines was HORRIBLE) to the time you load on the plane. Pretty disappointed, Charlotte!!!
Written October 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Lungfire
Washington, IL1 contribution
1.0 of 5 bubbles
Jul 2023 • Solo
It is not just the occasional bad experience at CLT. The food situation is untenable. Let’s give hundreds of people nothing to choose from and lines on anything they may be interested in! Don’t forget the airport is very annoyingly looooooooooonnng and time consuming to get anywhere. It’s always crowded. It will never not be crowded because the airport cannot keep up with demand. There’s enough planes! Not enough airport. How is it at any given time there are just as many airport employees strolling through the airport 4 abreast (and somehow eating) without a care in the world while the rest of us run the gauntlet to our flights or to go stand in line to get food? I don’t know but there are always people with yellow vests seemingly multiplying like bees until there’s so many you just can’t walk through anymore. 🐝 🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝🐝

Do better CLT. I’ve decided the airport doesn’t get my money anymore. Period. I have to take planes through here. Can’t avoid it. But they do not get my $.
Written July 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sheri W
Sevierville, TN103 contributions
2.0 of 5 bubbles
Sep 2023 • Couples
There is soooo much construction that it is very hard to find your way around outside. A lot of the signs are covered by construction equipment. Employees are not friendly and act as if you ar interrupting thier social time.
Most of the escalators were not working and not enough elevators.
Long tern parking exit is not clearly marked.
Written October 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bill N
975 contributions
1.0 of 5 bubbles
Feb 2024 • Business
Employees are rude, lazy, stare at you and do nothing from rental car pick up at Hertz to the pathetic restaurant selection and employees there. No help so not many choices at 6am when restaurants are posted as opening. Flight already delayed.
Written February 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Charlotte Douglas Airport Overlook - All You Need to Know BEFORE You Go (2024)

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