The Umstead Spa

The Umstead Spa, Cary: Hours, Address, The Umstead Spa Reviews: 5/5

The Umstead Spa
5
8:00 AM - 8:00 PM
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
About
The Umstead Spa brings the soothing elements of nature together to restore the mind, body, and spirit. Enter The Umstead Spa, where calming botanical fragrances and soft music greet you. Don a plush robe and take a moment to unwind in one of our lounges or outdoor meditation courtyard. Move throughout the serene lounges, dip into the therapeutic whirlpool tub and unwind in the aromatic eucalyptus sauna or steam room. From there, you'll be ready to embark on the journey to total relaxation.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

5.0
128 reviews
Excellent
110
Very good
13
Average
4
Poor
1
Terrible
0

travlingrlz
Myrtle Beach, SC61 contributions
Mar 2012 • Friends
My friend and I had a girls' weekend- the hotel was full but at a friend's recommendation we made reservations for the spa. We were given a choice of hours we could have our massage and ended up booking 7PM appointments since they could only take us simultaneously at that time. The body treatment/massage was wonderful! What they DIDN'T tell us was, every patron MUST leave promptly at 8PM. We were done at 7:56- they did not even want to let us shower off! (We did so, anyway.) We were, quite literally kicked out. They were knocking on the shower doors demanding we leave at 8:10. There were other ladies in the locker rooms complaining as well, as they had dinner reservations at the restaurant and were being rushed out with wet hair. At 8:15 the spa attendant came to nag some more; it really was not her fault. We explained that after paying $175 each, we did not wish to be rushed out. She called the manager at our request. He listened to our issue but did nothing except to keep explaining that they had to close at 8. I asked how the spa could justify booking a 7pm appointment and expect the patron to just get off the massage table and walk out. He responded that he had never had this issue before, which I find very hard to believe. As a business owner I would have invited patrons back the next day to enjoy the facilities- or offered a complimentary service- anything to make sure the patron was satisfied. This man knew nothing about customer service. We probably will not return.
Written April 1, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ahmatthewsnc
Wake Forest, NC36 contributions
We did not stay at the hotel since we live locally but booked massages, facials, and pedicures and spent the afternoon at the spa. Everyone had a great experience with their service providers. We were there during the week. It was not unduly crowded and there were always staff ready to accommodate your needs. The spa is large enough to accommodate a good number of patrons easily. Booking a treatment costing $100 or more allows you to go early as we did and enjoy the sauna, whirlpool, meditation area, or just quiet lounging in either the coed or same sexed lounge. During the summer, you can also enjoy the outside pool as we did. I gave the spa a 5 star review due to its great service, excellent staff, and quality of the facility. However, the pool service was not as good and unfortunately took way too long to get our lunch.
Written August 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

wendees1
Cary, NC27 contributions
Aug 2017 • Family
Top shelf in every way. The staff goes above and beyond any guests expectations. The grounds are gorgeous.......serene, just lovely. The hotel itself is elegant and sleek all at the same time. The Umstead has an excellent reputation and is well known for their 5 star service. Always happy when I can go there for any reason at all.
Written October 3, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amanda B
Raleigh, NC12 contributions
Mar 2018 • Friends
I've stayed in the hotel multiple times and I've visited the spa several times a year for many years. The rooms are top notch and the spa facilities are very nice (it's not the Grove Park or anything, but it's lovely and luxurious).

I am disappointed in the spa reservation policy, though. I wanted to book a trip for 4 women, and the day that worked for everyone is a Saturday. However, because they now only allow spa reservations for hotel guests from noon Friday through noon Sunday, there is no way for a group to have a Saturday spa day. The woman I spoke to claims that this is an old policy, but I've been going to that spa for years and I have never once been turned down for an appointment as long as I booked more than 2 weeks in advance, including on Saturdays. I understand that availability is limited, but it seems like a group booking a month in advance should have no problem getting the time that they want.
Written March 10, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for your comments. Due to an increase in spa activity, we did adjust our parameters in 2015 to prioritize the needs of our hotel guests on the weekends. We apologize for any disappointment we may have caused and hope to welcome your group at another time. Warmest regards, The Umstead Spa
Written March 12, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

GHIJK
Raleigh NC14 contributions
It's a lovely experience, but for the price, it should be better. Places I think it trying to emulate (such as Camelback spa) have hiking trails, exercise classes, poolside, quiet spaces, etc. complimentary with the service to turn a service into a half day restful retreat. No such amenities. Plus a hefty tip is mandatorily added on so the price is much higher than it seems and you don't get a say in how much you tip. But my husband gave me a generous gift card, so I went several times. Don't get me wrong, it's a lovely experience, but I had a much better massage in a warmer room at Massage Envy. The facial did nothing for my skin. It just seemed like it should be special and it wasn't.
Written March 17, 2012
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Heathwake
Massachusetts118 contributions
May 2017 • Couples
The Umstead Spa has truly 5 star facilities! The locker room and attention to detail there makes for an incredibly relaxing and luxurious experience. After they made a mistake with booking, Mark, the manager, was so responsive, kind, and helpful, which only enhanced our experience and my high review of this place. We spent some time by the pool, which was well worth it, and even the attendants there treated us with the utmost professionalism. Great cocktails were served too!

My only suggestion would be in relation to my actual massage. We had a couples massage and instead of waiting for both me and my partner to be ready, my therapist (Will?) brought me into the room and did the interview. We then waited for my bf who was running late for a pretty awkward and uncomfortable 5 minutes. I wish they had just let me relax and wait in the lounge till my partner was there to make it feel like a true couples experience. My therapist also asked me how I was doing so frequently throughout the massage that I felt like I couldn't just relax.

The treatment was great, though, and these details are minor suggestions. I would highly recommend this Spa to anyone in NC!
Written May 8, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MamaKLB
Raleigh, NC79 contributions
Jan 2017 • Friends
I go to this spa 4-5 times per year . It is certainly a wonderful place to spend the day. Sadly, they no longer serve meals in the spa, so you must change and go to the bar or Heron's. We opt to have brunch beforehand. The treatments are lovely- I have had facials, massages, pedis and manis. It is my sanctuary go to.
Written February 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dianna33
Mount Pleasant, SC73 contributions
Sep 2015 • Solo
There just isn't a comparison to the posh feel and services at the Umstead Spa. If you want to relax, get pampered and feel you are the most important person, Umstead is where you need to go. Service and products are second to none.
Written May 5, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you so much for your kind words! We are pleased to hear you had a wonderful time and hope you welcome you back in the future. Warmest Regards, Carolyn Doe Spa Director
Written May 9, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lee P
Sarasota, FL18 contributions
Oct 2014 • Solo
Food has gone downhill at Heron's, the Umstead's fine dining restaurant. The menu is a price fixed affair with small portions of each course. I had the poached Langnoustines to start which consisted of one cold langoutine in a cold broth. I always thought poached meant it would be served at least warm. The waiter then brought me another one served hot which was much to my liking. $90.00 for the four course menu was a bit much.
Written October 21, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chacha562013
Boston, MA122 contributions
Aug 2014 • Couples
My best friend and I booked treatments at this wonderful spa. We had pedicure, manicure and swedish massage. It was absolutely heavenly. The spa has great space with indoor sauna, outdoor pool. The staff were superb and we will probably make this an annual treat. We stayed for High Tea at the hotel and again were so thrilled with the harpist, playing relaxing music while we feasted on champagne and treats. Oh-la-la, can't wait to go back. Best spa experience ever.
Written September 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Guest, Thank you for sharing your spa experience on TripAdvisor. I am delighted you enjoyed a girls outing at The Umstead Spa. We look forward to welcoming you again for pampering and relaxation. With best regards, Jim Beley
Written September 11, 2014
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about The Umstead Spa

The Umstead Spa is open:
  • Sun - Sat 8:00 AM - 8:00 PM


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