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Great Smoky Mountains Railroad

Certificate of Excellence
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Address: 226 Everett St, Bryson City, NC 28713-6405
Phone Number:
+1 800-872-4681
8:00 am - 5:00 pm
Closed now
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Sun - Sat 8:00 am - 5:00 pm
Recommended length of visit: 1-2 hours

A 52-mile rail journey through valleys, inside winding tunnels and across...

A 52-mile rail journey through valleys, inside winding tunnels and across spectacular gorges of the Great Smoky Mountains.

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TripAdvisor Reviewer Highlights

Read all 2,002 reviews
Visitor rating
  • 989
  • 475
    Very good
  • 257
  • 157
  • 119
Good Time On The Train

Overall good experience on the Great Smokey Mountain Train ride. My wife wanted to do the booze train ride and I'm glad we did. The scenery was a bit lacking until you got to the... read more

4 of 5 bubblesReviewed January 17, 2017
Land O Lakes, Florida
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2,002 Reviews from our TripAdvisor Community

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Showing 1,997: English reviews
Level Contributor
10 reviews
5 of 5 bubbles Reviewed 1 week ago via mobile

Although you can drive the parkway and see the Smoky Mountains, you have not truly seen them until you have been on the train. For a few dollars more, you can ride the Steam Locomotive. There are only a few authentic steam trains left taking passengers and it's worth hearing the choo-choo chug-chug. The whistle will stay in your memory... More 

Thank filmmaker_jozef
Chapel Hill, North Carolina
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

The wines were paired with 4 courses and we enjoyed the luxurious first class dining car MacNeill for our ride to quaint Dillsboro. We had a fantastic dining car host (Steve) who shared interesting facts along the tour and delivered great service. The scenery outside during the ride was not fantastic, but it is February. The wine and good company... More 

1 Thank tarheelrx
Armuchee, Georgia
Level Contributor
97 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Rode train when my son was three. It was day out with thomas had alot of fun. They had games and activities for children. If you have small children, this is the place to go if they love trains

Thank jdking0714
Greenville, South Carolina
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

We took THE TUCK Excursion, and it was not as described...neither online nor in the booklet that we were sent from the Chamber of Commerce. While it was still enjoyable for what it was, what it WASN'T was worth the price tag attached. The ride was too short, and the train goes up one way and then just reverses and... More 

2 Thank Info_Alert_Advisor
Huger, South Carolina
Level Contributor
28 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 21, 2017

We visited here before but this was the first time we did the Polar express train and it is now my favorite. You can wear pajamas if you want my kids did. And it gives you a true taste of the movie they read the book,give you hot chocolate and traits while doing the hot chocolate dance. Santa gets on... More 

1 Thank Joanna G
Land O Lakes, Florida
Level Contributor
95 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 129 helpful votes
4 of 5 bubbles Reviewed January 17, 2017

Overall good experience on the Great Smokey Mountain Train ride. My wife wanted to do the booze train ride and I'm glad we did. The scenery was a bit lacking until you got to the river as the kudzu has taken over everywhere else. The halfway break was good and enough time is allotted to do several things before having... More 

5 Thank fldave
Level Contributor
3 reviews
5 of 5 bubbles Reviewed January 17, 2017 via mobile

We gave our family a Polar Express weekend for Christmas, rather than buying gifts and toys that would soon be broken or forgotten. Best decision ever!!! It was our first trip and we were in the back, since we booked late. I can't imagine that first class could have been a much better experience. It was awesome! Tickets for next... More 

Thank Muffy D
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed January 16, 2017

I organized a group of 20 people, both adults and children to ride the Polar Express on December 22nd, 2017. We were in the first class cabin. The train experience was quite enjoyable for both adults and children. Santa Clause was fabulous! He even said something personal to each child - my 11-year-old niece was shocked that he knew she... More 

3 Thank Danielle B
Wilmington, North Carolina
Level Contributor
128 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 9, 2017 via mobile

We took the day train ride that was a total of about four hours long. We passed a lot of beautiful scenery. It seems long but we never got bored and the kids had a lot of fun. We stopped at an outdoor adventures center and were able to explore a little.

Thank krissypoo79
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 8, 2017 via mobile

The Polar Express needs to make some very much needed improvements. The train ride was a disappointment. This is geared for small kids and their imaginary world. Disney consultant can help them improve the quality of the experience.


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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?