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Adirondack Scenic Railroad

321 Main St, Union Station, Utica, NY 13501-1229
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Review Highlights
Awesome customer service

I have met some of the nicest conductors, incredibly helpful employees, and high service staff on... read more

Reviewed 4 weeks ago
Janet102
,
Appleton
via mobile
The kids had a good time.

We went on the Adirondack Scenic Railroad last November for the Polar Express Train ride. It was... read more

Reviewed March 5, 2018
Ginya99
,
Utica, New York
Read all 153 reviews
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All aboard for the Adirondacks, travel through remote forests, past sparkling rivers, over bridges, tranquil ponds and streams, into the magnificent beauty of the six million acre Adirondack Park. Become a witness of nature's beauty and look out for the many animals and birds along the routes. Our train adventures offer many different scenic excursions departing from Utica's Union Station, Thendara Station near Old Forge, Saranac Lake Union Depot and Lake Placid Station. For more information on on departures or for contact information please check out our website.
  • Excellent46%
  • Very good32%
  • Average11%
  • Poor5%
  • Terrible6%
Travelers talk about
“train ride” (33 reviews)
“north pole” (13 reviews)
LOCATION
321 Main St, Union Station, Utica, NY 13501-1229
Write a ReviewReviews (153)
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All reviews
"train ride"
in 33 reviews
"the polar express"
in 15 reviews
"north pole"
in 13 reviews
"cookies"
in 12 reviews
"open air"
in 8 reviews
"hot cocoa"
in 5 reviews
"great trip"
in 7 reviews
"day trip"
in 9 reviews
"big moose station"
in 5 reviews
"beer and wine"
in 5 reviews
"fall foliage trip"
in 4 reviews
"union station"
in 8 reviews
"nice ride"
in 4 reviews
"coach cars"
in 4 reviews
"lake placid"
in 4 reviews
"train robbery"
in 4 reviews
"magical experience"
in 3 reviews
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1 - 10 of 153 reviews

Reviewed 4 weeks ago via mobile

I have met some of the nicest conductors, incredibly helpful employees, and high service staff on this trip. Beautiful scenery too, but the customer service really stood out. So friendly and polite. Very accommodating. Thank you for a great experience.

Thank Janet102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2018

We went on the Adirondack Scenic Railroad last November for the Polar Express Train ride. It was very nice and the kids had a good time. It was nice the way the characters interacted with all of the "guests". Santa visited everyone and even did...More

Thank Ginya99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2018

When we arrived at the Utica Station for our ride, we were impressed with grandeur of the terminal. Beautiful craftsmanship of an era that today's construction cannot match. On the day of our ride, the weather did not co-operate, but that did not put a...More

5  Thank Darcy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed January 9, 2018

We took our daughter, husband and two young grandsons on the Polar Express for part of their Christmas this year. It was awesome! Mom kept the secret until we were on the way and then allowed Grammie (me) to share the secret. Our ten year...More

Thank Bonnie Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2017

We've always had great, nostalgic trips on the Adirondack Scenic Railroad, including their excursions from Utica to Old Forge, but this year's Polar Express experience was just phenomenal! The station is so beautiful in its own right, but when it is done up for Christmas,...More

Thank starlet1227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2017

I'm unsure even where to begin with this review. I had such high hopes for this experience on the Polar Express with my nearly 5-year-old son and husband. For the $108 we shelled out for economy class tickets, this felt like a dirty carnival ride...More

1  Thank WellTraveled30s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2017

The entire organization is top notch. Every person you encounter from the moment you enter the station, to the moment you leave is incredible. The entire thing lasts about 2 hrs and the kids (and adults) are entertained throughout.

Thank Richy_Bobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 15, 2017

We had the best time on the Polar Express! The train station in Utica is beautiful and decorated for Christmas -- and there are activities for the kids in the station. Every single person on staff for the railroad was so kind and helpful and...More

Thank Amy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2017

We had 3 adults and 3 children (12,11,6) with us. The orgnaization was top notch. There were activies for the kids in the station while waiting along with music. Most people were in PJs and slippers. We were in coach. The characters were SUPER! Very...More

2  Thank lanncongdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2017

All children and most adults in PJs. Organized - no assigned seating but everyone was able to sit in their group. Fun at the station before we traveled - including colorings, music and other fun. Bathroom lines long. Train ride was on time. On speakers...More

2  Thank CRMCleveland_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Glen K
June 15, 2016|
AnswerShow all 2 answers
Response from jomint | Reviewed this property |
Yes I would also say the best thing is to call. As I'm not sure of what specials they have. Some times they have groups making a special trip. Also I think they have a Web Site.
0
Votes
dcinquenti
May 9, 2016|
AnswerShow all 2 answers
Response from Diane M | Reviewed this property |
Their website would have the information you need but no, I don't think they have daily scenic trips. I think it depends on the time of the year. Some weeks there are many more trips than at other times.
0
Votes
Anita F
October 9, 2015|
AnswerShow all 2 answers
Response from Adirondack Scen... M | Property representative |
Hello Anita, Yes, there are good amount of great shops to check out in Old Forge. If you take the train from Utica to Thendara with the layover, you have around four hours to explore Old Forge and its shops. We also have a... More
0
Votes
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