Had free passes for the VIP ticket but only had an hour and a half to spend. Wish we had more time. We only got through the museum portion. Never got to the laser tag or canyon climb. We had a great time though, definitely wish we had more time to finish, as the ticket was only valid for one day once we redeemed it. The museum portion was so much fun, each exhibit was so hands on and fun for even adults. Definitely will visit again!

Had a great time. Something for all ages. A lot of families but no lines to go through exhibits. Once in all experiences are free of charge Coat charge I thought was high at $2 per coat. My 5 yr old coat is small and could be stored with mine. Found coupons online which saved some money.

Despite the optical illusions messing with the smaller members of our group, we had an absolute blast. we were able to do everything we wanted to and more. Staff was friendly and helpful. Went with a school group k-12. We easily spent three hours in there. Something for all ages. So much to see! Honestly, it was an amazing adventure.

I am very disappointed that I spent $60 for many of the exhibits to be out of order. Had there been a notification of some sort (verbal, or perhaps a sign) letting me know that there were so many things not working, I would have saved my money. How can you charge full admission when a majority of things aren’t working? I feel cheated.

We were disappointed with our visit in July 2022. We went during the week and a lot of the simulator ride type exhibits did not have a worker at them. There was also multiple exhibits not working or under construction. My kids did love the 4d theatre, the worker at that spot was wonderful. For $60 for the three of us to go, I did not feel like it was worth the money at all. We have been there before but this time with all the things not running, it was not worth our money.

I took my client here and we were very disappointed at how many attractions/activities/exhibits were either inoperable, broken, worn, or not manned by staff. We had to skip a lot of it. Not worth the ticket price until they fix more of their interactive items.

We were very excited to have our daughters bday party at Wonderworks Syracuse and couldn't believe how badly it went. We started out very well with a person who greeted us and then took us to our room. We had pizza and presents and then we were told to have the kids wait in the party room until after we paid for the party. Here is where things went terribly wrong. After spending 20 minutes at the counter trying to pay for the party where they couldn't seem to find us and giving us the wrong amount we got through that and then went back to party room. We left the party room and that is the end of having a wonderworks party planner and you are on your own. So we got all 18 kids in line for lazer tag and found out we would need to break them into two groups so we did that no problem. We waiting 1 hour and 20 minutes in line before the kids were able to do 1 game of lazer tag. We had purchased and extra game for each kid but they ended up not having enough time to do it. So we had two people wait in line for the canyon climb for the entire party as the lines were so long and it had taken so long to get through laser tag. We waited in line and got to the front and told three separate employees working the course what we were doing and they seemed fine with it. As the kids were finishing up lazer tag the manager came over and said - you cant do that. At this point we had been in line for 1 hour and 1/2 and the kids had only done one 5 minute game of laser tag and it was 2 1/2 hours into the party. We thought a party 12:30 -4:00 would be appropriate for 1 game of laser tag and climbing since that is what we were told to allot. So now it was 3:00pm and we were almost out of time. After much discussion we were able to convince the manager to allow at least the 11 young ones on the ropes course. He did but would not accommodate the other 7 guests in our party so they had to go get in the line again and it took another hour for them to get in the air. The worst birthday party ever-we have done the Most, the Zoo, Ice Skating, Swimming, YMCA, Pottery Place, and Shades of Orange. This one cost more than any of the other ones and was very unsatisfactory.

After having a birthday party for my son I have some concerns. If you plan on having a birthday party, have enough parents to help you. I was told there would be an employee at the exit so no children could leave the wonder works area, NOT true. A safer system needs to be put in place so children cannot exit without there parent or adult they are with. The attendant asked me if we would open gifts,considering you only get an hour in the room, I stated NO. I went over to the table to get my camera and turned around and heard the attendant say to my son,time for presents. After I picked my jaw off the floor,not to upset my son, I allowed him to open his gifts. When our hour was up,we were basically rushed out of the room. I was told that they would take the gifts and coats and put them in a locker and had 2 hours for our locker. After our 2 hours in wonder works they rolled the locker outside in the mall hall area with an attendant. Basically telling us, times up and leave. Extremely disappointing, will NOT go back and will DEFINITELY not recommend for a birthday party.

We recently had my sons 10th birthday party at wonder works. I can honestly say it was NOT worth the $. Not to say there isnt lots to see and do but if I had to do it all again I would order pizza to eat out in the mall area & just buy the tickets to go in. We felt like we were a part of an assembly line being rushed along & pushed from one point to the next. Not to mention we had an incident where a member of our party was late & the staff refused to help them find us ( we were in the party room) & made them pay for the child, the mom looking for us & the 2 year old she couldn't leave alone outside when she wandered around looking for us. The employee was rude to us & we later caught her talking about us to other employees. All in all it was a VERY DISAPPOINTING day.

The exhibits are interesting. I would have enjoyed it much more if the level of sound wasn't cranked so high. I almost couldn't get my 7 year old to go inside. He enjoyed some of the exhibits but generally speaking he was overwhelmed by the intense sound levels. I don't think we spent more than an hour and a half inside before we gratefully escaped to the low level hum of the mall. The price was too high for the amount of time we spent inside. (> $70 for 2 adults and a child) I can imagine older kids would really enjoy the ropes course. But that costs extra.