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Walk into a lovely foyer. And, that's it. All the facilities, tiles, tubs etc are from the 80s. No maintenance ie , ceiling stains, door automatic closer broken, room cold and unwelcome. No candles or ambience. My massage by Steve was fine. Everything else was...More
The therapist's were FANTASTIC, the Spa building not so much. I was with a party of 4 this weekend and we all got different treatments. Never being there before we did not know what to expect. Do NOT go by the pictures they present on...More
We are native Saratogians and I am ashamed we have such a "spa" in this city known for health and relaxation. Our two experiences this year here were terrible. First appointment, the tech cancelled last minute.
Next time upon arrival our 30 min sessions were...More
I agree that this place has gone downhill. On my last visit, I had a 60-minute signature facial ($90) which lasted all of 45 minutes. It was a decent facial, but nothing special, and it ended well before the hour was up. If you mention...More
Sadly, Crystal Spa has changed a lot over the years, not for the better. Under new ownership, it's a mess. First, our appointments were penciled in on the wrong day. Then, two days before our visit, a call came from the new owner, explaining that...More