I booked the tour for Crush Beer & Wine Tours for a bachelorette party for my sister for the ROC Combo Tour for a half day, and overall it was a good experience.
First off, our driver Ron was early to pick us up, and was very friendly and knowledgeable. It was nice just being able to go in and have the tastings "set up" for us. They do provide pretzels and cold water, as well. Second, we especially loved the experience at our first place Casa Larga - we even had the option of doing a wine & cheese or wine & chocolate pairing (I did the wine and cheese - so good!). Sager was our second stop, it was a cool atmosphere with great beer, but do wish their A/C was working better.
However, it wasn't without hiccups. First, with it being 85ish degrees yesterday, it was hot, and the A/C wasn't really on in the van (there was some switch, but Ron never explained it to us except that it had to be flipped off when he turned off the bus or it'd drain the battery). I'm wondering if he simply forgot to switch it on.
Second, two of the four locations (Black Button Distillery and Fairport Brewing on University) were not expecting us whatsoever. Both places were accommodating to us (especially Black Button - such a great experience there), but it did put a damper on the experience.
Third, despite asking about it, the schedule of where we'd be and what order wasn't really communicated to us until the day of. I would have like to have seen it at least a week before.
Overall, it was a good experience, but there is room for improvement. If I were to book again, I would definitely need more communication about the itinerary for the day, and a more comfortable vehicle experience.