Thank you for the review. We are glad that you enjoyed your visit. I just wanted to explain that we are not handing out maps so that we can social distance and don’t have to come close to each group at the park. We have 36 different signs on the trail to help keep guests on track and a digital map is available on our website. We email a link to the digital map to all guests who make a reservation. We are planning to update our trail signage for 2021 to include “you are here” map notifications. Thank you again for visiting. We hope you can come back soon!

I’m sorry that you did not enjoy your visit as much as you could have. I am glad that your friend enjoyed his visit. If I remember your group correctly, when you arrived and asked me about park geology I answered your questions for a few minutes; however, there were multiple other groups of guests waiting behind you and I had to check them in. I enjoy talking to guests but I cannot make other groups wait for too long and I try to treat everyone fairly and with kindness. I'm also sorry if you felt that you had to wait for too long as I checked-in other guests. I try to greet everyone answer questions as much as possible while also checking-in all guests in an efficient manner. Whenever I see that a new group is ready to check-in, I move on to checking-in that new group once check-in is complete for the previous group. Regarding trail conditions, Panama Rocks is accessed by a hiking trail on uneven ground and rain does make conditions more slippery. Accidents here are very rare. During check-in, we review trail conditions. On the day you visited (and the weekend after) we explicitly told all groups that falling leaves cover exposed tree roots and rocks and that the leaves themselves can be slippery when wet. I hope that you have a better experience if you choose to visit again and I hope that you have a safe and enjoyable Fall.