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Niagara Falls USA Official Visitor Center

10 Rainbow Blvd, Niagara Falls, NY 14303-1132
+1 877-325-5787
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Review Highlights
The #1 starting point

Get your Discovery Passes here or at the kiosks nearby. Great value. Start the Maid of the Mist... read more

Reviewed 5 days ago
Morris-Madison
,
Madison, Wisconsin
It is air conditioned

Great place to cool off or use the restrooms during the day. Lots of information,l very helpful... read more

Reviewed 6 days ago
WhatStruckMe
,
New York City, New York
Read all 247 reviews
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The Niagara Falls USA Official Visitor Center is operated by Destination Niagara USA and conveniently located in the heart of the downtown Niagara Falls tourist district, just steps from Niagara Falls State Park. We offer an array of services to enhance your visit to Niagara Falls USA including areas maps and brochures, itinerary planning assistance, tour referrals and attraction tickets, public restrooms, free WiFi and luggage storage (nominal fee). Free 30 minute parking is available in the parking lot adjacent to the Visitor Center at the corner of First Street and Rainbow.
  • Excellent60%
  • Very good25%
  • Average11%
  • Poor3%
  • Terrible1%
Travelers talk about
Closed Now
Hours
Hours Today: 8:30 AM - 7:00 PM
Suggested Duration: < 1 hour
LOCATION
10 Rainbow Blvd, Niagara Falls, NY 14303-1132
CONTACT
Website
+1 877-325-5787
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All reviews
"helpful with directions"
in 2 reviews
"free map"
in 2 reviews
"rainbow blvd"
in 3 reviews
"gift shop"
in 11 reviews
"discovery passes"
in 5 reviews
"welcome center"
in 5 reviews
"answered all of our questions"
in 2 reviews
"great information"
in 2 reviews
"information desk"
in 2 reviews
"memorial day"
in 2 reviews
"buy tickets"
in 4 reviews
"other attractions"
in 2 reviews
"new york"
in 4 reviews
"canadian side"
in 7 reviews
"bucket list"
in 3 reviews
"visitors"
in 21 reviews
"pamphlet"
in 5 reviews
Filter

1 - 10 of 206 reviews

Reviewed 5 days ago

Get your Discovery Passes here or at the kiosks nearby. Great value. Start the Maid of the Mist from here, and return later in the day for the Niagara Falls movie. The movie was so good, I purchased the DVD in the shop to show...More

Thank Morris-Madison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 3 days ago

Hi Morris-Madison, Thanks for the kind review! Seems as though you're referring to the Visitor Center located at Niagara Falls State Park. We're located just outside of Goat Island. Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago

Great place to cool off or use the restrooms during the day. Lots of information,l very helpful staff.

Thank WhatStruckMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 3 days ago

Hi WhatStruckMe, Thanks for the kind review! Hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

The folks at the visitor center were professional, informative and kind. One evening we went to pick up brochures and got there when they were about to close, but they let us in (one lady made a face, but who could blame her?) for a...More

Thank KalNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 5 days ago

Hi KalNJ, Thank you so much for the kind review. We truly appreciate your feedback and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 1 week ago

These folks love their jobs and will go out of their way to assist you. Do not be afraid to ask any questions because they are more then happy to assist you. Most of them are unpaid volunteers so treat them nice.

Thank joneshl56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 1 week ago

Hi joneshl56, Thanks for your kind review! We truly appreciate the feedback!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

The visitor center people were very knowledgeable about out of the way places to visit. They were patient in helping you understand the maps and showed you exactly how to get there. Nice, inviting building.

Thank miss_blissmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 1 week ago

Hi miss_blissmom, Thanks for the kind review! We hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago

We were pretty much lost when we say the visitors' center. There is free parking across the street so we went in. The staff was very helpful and got us going inthe right direction to see the falls.

Thank PAski88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 1 week ago

Hi PAski88, Thanks for the kind review! We appreciate it!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile

Huge lines to the restrooms. No surprise, there are two tiny ( three toilets each). One of them is usually closed for cleaning .

Thank Elena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

We went at the height of tourist season, so the visitor center was packed with people. We did not stay to look around or watch a movie or anything. We asked our question and got out of there as fast as we could.More

Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 1 week ago

Hi Jill G, Thank you for taking the time to submit a review. It seems as though you have our location confused with the State Park Visitor Center. We do not offer a movie here. We're located just outside of the Goat Island, within walking...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

need to figure out how to park nearby without having to pay $$$$$ for the 5 minutes you are in there.

Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 1 week ago

Hi Mark K, Thanks for taking the time to submit a review! We do offer complimentary 30-minute parking across the street from the Niagara Falls USA Official Visitor Center, allowing visitors to stop in and obtain plenty of information before heading to the State Park.

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Reviewed 3 weeks ago

The visitor center is a great place to book tours and get information about the falls and all the activities in the area.

Thank DayaFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth A, Sr. Marketing Manager at Niagara Falls USA Official Visitor Center, responded to this reviewResponded 1 week ago

Hello DayaFamily! Thanks for the kind review! We appreciate it!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Lorretta A
May 11, 2018|
Answer
Response from fisherman65 | Reviewed this property |
I think you would have to fly to Buffalo New York then take a car or taxi.
1
Vote
pinkroses50
November 4, 2017|
AnswerShow all 4 answers
Response from Pierre C | Reviewed this property |
sorry no information about that but I think you should browse the websites of hotels to get the right answer
0
Votes
Marcy C
June 11, 2017|
Answer
Response from ladc2001 | Reviewed this property |
No cost to look😀 They charge a small fee to watch the film
0
Votes