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Niagara Falls
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Niagara Falls USA Official Visitor Center
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Niagara Falls USA Official Visitor Center

See all things to do
See all things to do
Niagara Falls USA Official Visitor Center
4.5
327 reviews
#11 of 50 things to do in Niagara Falls
Visitor Centers
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8:30 AM - 3:00 PM
Monday
8:30 AM - 3:00 PM
Tuesday
8:30 AM - 3:00 PM
Wednesday
8:30 AM - 3:00 PM
Thursday
8:30 AM - 3:00 PM
Friday
8:30 AM - 3:00 PM
Saturday
8:30 AM - 3:00 PM
Sunday
8:30 AM - 3:00 PM
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About
The Niagara Falls USA Official Visitor Center is operated by Destination Niagara USA and conveniently located in the heart of the downtown Niagara Falls tourist district, just steps from Niagara Falls State Park. We offer an array of services to enhance your visit to Niagara Falls USA including areas maps and brochures, itinerary planning assistance, tour referrals, public restrooms and free WiFi, along with gifts and souvenirs. Free 30 minute parking is available in the parking lot adjacent to the Visitor Center at the corner of First Street and Rainbow. The Niagara Falls USA Official Visitor Center is open 7 days a week and is closed on Easter Sunday, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Day.
Suggested duration
< 1 hour
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
327 reviews
Excellent
184
Very good
84
Average
40
Poor
13
Terrible
6
DanKan
Dayton, OH232 contributions
Very Helpful Staff!
Oct 2022
Stopped by the Visitor Center just before closing to get some information on the State Park and other attractions. The staff was incredibly helpful and they even gave us additional information that made our trip even better. Very happy with the help offered!
Written November 5, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Allison S
Winston Salem, NC3 contributions
Honeymooners take Niagara Falls
May 2021 • Couples
I am a Type A/big planner when I go to a new place, but for some reason Niagara Falls was just a little difficult to research! We stopped by the visitor center on our first day in Niagara Falls and we’re met by Dan who was SO incredibly helpful. The visitor center was the perfect place to find out what was open, how to obtain tickets for things, and to learn about local fun spots to go to like BlackBird Cider Works (highly recommend taking the drive!)!

The best part was we got a honeymoon capital certificate for being on our honeymoon :) thanks to Dan for leading us to have one of the best trips we’ve ever taken.

If Dan’s boss sees this, I hope you give him a raise because he is wonderful!!!! He was by far the nicest person we met during our entire trip to western NY!! Thank you times a million!
Written May 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Destination Niagara USA
Hi Allyliz, Congratulations! And thank you so much for taking the time to submit this awesome review. We really appreciate it and have passed along your comments. Wishing you all the best on your newlywed adventures!
Written September 7, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DAKD c2c
Belfast, ME14 contributions
Nice visitors center
Sep 2022 • Family
Nice clean bathrooms. Good photos opportunity. Some reasonably priced souvenirs and free brochures. Friendly staff to answer questions. I wouldn't go out of my way to stop here, but it was convenient!
Written September 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Karen C
Rochester, NY71 contributions
What is happening here??
Mar 2020
This building should be the highlight of the American side of Niagara falls. Instead, it's a rundown place with half of it shut down, the 2nd floor businesses were closed on a Saturday, the top floor (#9) is where you can take an elevator to go to an "observation tower". A what??? It is just a weird store at the top full of cardboard cut outs of people and characters for you to take pictures with - so weird. The first floor has a few very over-priced gift shops - $35 for a knit winter hat??? Seriously, this building could be a mega shopping and food place with breweries, wine tasting, restaurants, shops and experiences. It was so sad to walk through and get the feeling that those who are in businesses there, are fighting for their lives to stay open. Whoever owns this building needs a revamping quick!
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Destination Niagara USA
Hi letsgotravelbykaren, Thank you for taking the time to submit a review. Unfortunately, you seem to be referring to the One Niagara Welcome Center located across from Niagara Falls State Park. We are located at the corner of First and Rainbow Blvd. near Goat Island.
Written March 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nadjaw758
Bern, Switzerland1 contribution
Shout-out to Katie :)
Jul 2018 • Friends
We would like to give a shot-out to Katie for providing such excellent service when we didn't know how to get to Toronto (despite her elder colleague insisting on her not doing so because "this is not what the Visitor Center is here for"). One might, of course, wonder, what a Visitor Center is there for, if not for helping travellers reach their next destination... or one might just appreciate the helpfulness of the Katies of this world - thanks again! :)
Written July 16, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ewoock
Hi nadjaw758, Thank you so much for taking the time to provide a review - and shout out to Katie! We'll be sure to pass along the message! Thanks again and we hope to see you again soon!
Written July 17, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
emcginn1
Gansevoort, NY20 contributions
Wonderful views even on a very rainy day
Oct 2019
Not enough signage but did pay for trollie to see entire park, employees very helpful but more signs needed at each stop to explain where to go
Written October 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Priscilla J
Connecticut166 contributions
Shopping
Nov 2018
Good selection of t-shirts and other clothing as well as other Niagara Falls momentos. And a good central landmark when roaming the area.
Written October 2, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Destination Niagara USA
Hi Priscilla J, Thank you so much for the kind review! We appreciate your feedback!
Written October 3, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bengalsroar
Cincinnati, OH80 contributions
Go to Canada side
Sep 2019 • Couples
I am from the US. It was my 1st visit. So disappointing on the US side. Such a great attraction and so little to do. Did not feel safe walking around the area. Really no where to go except casino. Hotel told us not to venture out more than the casino and definitely don’t go anywhere else. Pay the extra money and cross the bridge to Canada. I did much better and plenty to do. VERY kid friendly.
Written September 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jill G
Midvale, Utah, United States92 contributions
Too many people!
Jul 2018 • Family
We went at the height of tourist season, so the visitor center was packed with people. We did not stay to look around or watch a movie or anything. We asked our question and got out of there as fast as we could.
Written July 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ewoock
Hi Jill G, Thank you for taking the time to submit a review. It seems as though you have our location confused with the State Park Visitor Center. We do not offer a movie here. We're located just outside of the Goat Island, within walking distance to the Park.
Written August 7, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JuneNY
1,583 contributions
A GOOD WAY TO GET STARTED !!!
Jun 2017 • Friends
My friend and I went in to purchase tickets for the trolley and were given a free map an directions to find the trolley. This is a VERY busy place and I saw no need to hang around but it appeared that there was a LOT going on.
Written June 23, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ewoock
Hi JuneNY, Thank you so much for taking the time to submit a review! We truly appreciate your feedback! Hope to see you again soon!
Written June 29, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Niagara Falls USA Official Visitor Center - All You Need to Know BEFORE You Go

Frequently Asked Questions about Niagara Falls USA Official Visitor Center
Niagara Falls USA Official Visitor Center is open:
  • Sun - Sat 8:30 AM - 3:00 PM
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