Buffalo Airport Shuttle

Buffalo Airport Shuttle, Cheektowaga: Hours, Address, Buffalo Airport Shuttle Reviews: 3.5/5

Buffalo Airport Shuttle
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Buffalo Airport Shuttle offers a commitment to excellence through 24-hour, 7-day a week door to door service, providing patrons a positive experience of riding in clean, smoke free vehicles with highly qualified professional drivers. We serve the Buffalo Niagara International Airport and Toronto Pearson International Airport to include occasional service for Erie International Airport, Cleveland Hopkins International Airport, Pittsburgh International Airport and Greater Rochester International Airport. Passengers are offered two options for travel. Options include a shared shuttle or a private ride. The shared shuttle passengers will combine travelers who arrive at the airport at a similar time with a common destination while the private ride is exclusive transportation with vehicle options for their destination.
Suggested duration
< 1 hour
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3.5
25 reviews
Excellent
14
Very good
2
Average
0
Poor
1
Terrible
8

Roslyn L
9 contributions
Excellent Service
Oct 2021 • Solo
With everything going on these days it's nice to find a company that values its customers. From booking my trip to the actual trip everything went as explained. Tom picked me up within the timeframe communicated. Staff were very experienced and very gracious.
Written October 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Azalee V
3 contributions
I DO NOT RECOMMEND
Jun 2021 • Friends
Take a taxi!!! They were an hour and fifteen minutes late. Waited outside until after midnight. Pickup was in the parking lot. Had to walk a quarter of a mile to the van. Never received email confirmation, even after four requests.
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Teresa P
Brisbane, Australia4 contributions
Dropped us at the Wrong Airport then drove off!
Jul 2019
Feedback on Airport Transfers organised by Flight Centre

Our travel agent gave us detailed information where to meet our driver on arrival at Bangkok Airport. We were told a driver would be waiting with a card with our names.
This information was incorrect, we did eventually find the contact at a different exit and our driver arrived within 10-15mins to take us to the hotel. No cold towels or bottled water as was described in our itinerary, on either transfers.
We confirmed our pick up time with your representative the day before we left.

The driver for the transfer from the hotel to the Airport did not speak English, he showed us our names on his mobile phone. We took the minivan with him and he drove us to the wrong Airport. We pointed to our itinerary when we arrived and told him it was the incorrect Airport but he just said it was ok and drove away. We then had to take a 45 min trip via taxi to the correct Airport, pay for the taxi ride and we could have missed our flights.
We have since had a refund for the second transfer but no apology was given for the stress or inconvenience.
I would not recommend Buffalo Tours for the Airport Transfers as the taxi was a third of the price and much more reliable.

Date of experience: July 2019
Written December 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Dolores W
South Bend, Indiana19 contributions
Shuttle Service
Sep 2019 • Friends
Based on the recommendation of a hotel I rented a car in Canada instead of Buffalo New York. That put me in a very bad position because it wasn’t until after we rented the car we found out that we could not return the car to the Buffalo New York airport. You can imagine how we felt at that time. Luckily somebody recommended buffalo airport shuttle. Called the service they gave us a direct quote which was very reasonable. Our driver Tom picked us up from the car rental company and also picked up some people from a hotel and then proceeded to drive us to the Buffalo airport to catch our plane. There were no hidden fees associated with this. The service even informed us when the driver was close by and the description of the car and his name. It was definitely worth the price.
Written September 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Raj M
London, UK2 contributions
Fun-filled and Memorable
Jul 2019 • Couples
Our driver's name was Junior who dropped us back and forth from Buffalo Airport to our accommodation in Niagara Falls. Apart from from being a very good driver, he was polite, courteous and friendly. He even helped us in carrying our bags to the check-in desk at the airport as well as to the car from our accomomdation. Overall both our journeys with Junior were pleasant experiences and wish him a bright future ahead!
Written August 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ChiTravlr
Chicago, IL7 contributions
Efficient, Friendly, Comfortable, Exceptional Service After The Transaction
May 2019 • Family
We used Buffalo Airport Shuttle to get from Niagara Falls, ON to BUF. The whole process was easy and the price was great. Our driver, Tom, went through the effort to come inside our hotel to find us and help us get our luggage out to the van. We had a private van and the trip across the border was quick and easy. The ride was comfortable and we arrived well ahead of schedule. Simply put, Buffalo Airport Shuttle provides a professional and efficient way to get to the airport.

But...they provided so much more! We left one of our phones in Tom's van and didn't realize this until we returned home. The staff was exceptionally helpful in helping us get our phone back. This included regular email updates to let us know when the shipping envelope arrived, when it went out, etc. They were just so helpful!

I highly recommend Buffalo Airport Shuttle. I do not recommend leaving your phone behind. But, if you do, they're great at getting it back to you!
Written June 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

AprilAce
Argyle, TX9 contributions
Love Buffalo Airport Shuttle!
Jun 2019 • Family
Our experience was great! George took me and my daughter from the Buffalo Airport to the hotel in Canada. He was a wealth of information and gave us great suggestions on what to do. They sent an email the day of the trip and it was so easy to find him at the airport. I would highly recommend this group!
Written June 4, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CindyS4617
Edmond, OK27 contributions
Great ground transportation to Niagara Falls!
Apr 2019 • Friends
We booked this shuttle service after our hotel suggested them as an option. Easy to book by phone. They kept track of the flight and said they'd monitor any delays in our schedule. Called them to pick us up after landing in Buffalo, and they were there to pick us up promptly. Marge was our driver and she was a delight. Very knowledgeable of the area and very friendly. Great trip from Buffalo airport to Embassy Suites Niagara Falls, and they dropped us off at the door of the hotel. Did not have to walk to the hotel from some random drop-off location or bus station. I'd recommend them. Very good price for ground transportation too. Ask for Marge!
Written April 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nicole T
Edmond, OK25 contributions
Highly Recommend
Apr 2019 • Friends
We were promptly greeted by Marge at the airport. She was friendly, and very informative. Safe. We loved her sharing the history of the area as we traveled from Buffalo to Niagara Falls - ON. I highly recommend this company. They were prompt and friendly. You call when you arrive at the airport and they let you know where to meet them.
Written April 10, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

TripLady5
Baltimore, MD263 contributions
NO...DON'T DO IT!!!
Sep 2018 • Business
In the interest of full disclosure, I did not use the service, but not because I didn't want to. I booked the shuttle the day before a business trip. They did say in all fairness to them that there's a 24 hr. cancellation policy and because it was the next day, I couldn't cancel. At the time I didn't think anything of it, but that night I got really sick, wound up in the ER, and had to cancel the trip. Even with my husband telling them that I got sick at the last minute, didn't sway them an inch in their policy. Not even telling them that both my hotel (big chain) and the conference conveyors waived their cancellation policy for me. When we escalated it up to the manager, he was also incredibly inflexible.

DON'T USE THIS FIRM. Their customer service isn't just draconian, it flat out doesn't exist.
Written January 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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