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We booked at 1pm today. We arrived around 12:20pm, however, it took us 40 mins to find a parking because Bronx zoo staffs directed us to 3 different parking lots. Even though we were not late, the staffs refused us to go in because we didn’t be there 30 mins earlier. I kept on asking different options, like if we could go if no one showed at 1:30pm or 2pm. NO! Could we get refund? NO! Could we reschedule? NO! The one thing I’ve gotten from them was a # to call. My son cried so badly on Father’s Day. I really don’t think those staffs care at all. Thank you for being useless.…
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Date of experience: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Staff was terribly rude. We arrived on time for the appointed slot, however that was after a houlf hour long walk from where we had been at the zoo. What they fail to emphasize is the requirement to be there a half hour early, and to have waiver pre signed and filled out. As soon as we got to the window, myself and three children, they told us we were late. Then they asked us to scan the waiver with our phone which my phone cannot do. They just said we couldnt go out today. I asked for a manager and was told that the manger would just say the same. I continued to to to tell them what happened, but three female workers said i was cutting them off and then shut the window in my face. The manager came and told me he hears this all the time and basically did not help. As this was unfolding another 2:30 group rocked up. Nobody told them they were late. Apparantly the manger told me they had pre filled their waivers. Although they came after us for the same slot, they were allowed to go. I would like to add that my son is 14 years old and dressed in Distinctive orthodox jewish clothes where the other party was obviously not. I hate to playany race card, but something was really awry in this encounter. I explained to the manager that i am a health care worker who worked through Covid. This was the only day my kids had off. I took the day off from work to have some special time with them. Only to experience this major disappointment. If you do go here, do not go to the zoo first. Do not wear anything to distinguish yourself.…
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Date of experience: June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Review of: Bronx Zoo Treetop Adventure Zipline Ticket
Took my nephew. A great experience from start to finish. Every staff member we encountered was friendly, knowledgeable and professional! Made the experience even better.
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Date of experience: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
While marketed as for "7 and up" this is highly deceptive. Your child must be able to reach a 5'6 mark while flat foot (or so we were told at the front desk where my child was denied entry. On the course, my husband was told an entirely different story, but by that point, my youngest and I were sitting in the car while the rest of the family was on the course). Their customer service has so far been non-existent. The phone number I was given to call has an old recorded message from March saying the course is not open. Emails have gone unanswered.…
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Date of experience: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Great we have been there 4 times in a year. Great deal.with annual membership. My 8 and 10 year old girls love it the zip line and the treetop courses. And then we check out.zoo too. Wonderful We even did a birthday party there with a group of five friends.
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Date of experience: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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