Point Place Casino
Point Place Casino
3.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

3.5
45 reviews
Excellent
12
Very good
9
Average
13
Poor
4
Terrible
7

eyerishwoman
Cicero, NY314 contributions
Jan 2020 • Couples
We’ve been to Point Place a few times recently and their food service needs an overhaul. We went on a Wednesday at 5 pm and ordered two of their “special of the day” beef dinners, only to be advised that they had run out. At 5 pm? Dinner time! On another recent visit I ordered a milkshake. “Sorry but we’re out of ice cream and can’t make it!” It’s getting to be a joke. We went a couple of days ago and my friend said, “I wonder what they’re out of today?” She ordered the chili which is served with cornbread. “We have the chili, but no cornbread!” NO SURPRISE HERE!! They are their own worst enemies and chasing people away. Also, one of their food managers has long blonde hair which she leaves hanging long without restraining it back. She often helps out in Burgers or Wicked Pizza. Yep, we ordered two slices to go and when we got home, one had a blonde hair on its surface at least a foot long. If that doesn’t turn you off!!! The positive: Love that it’s smoke-free. The cons: Not enough handicap parking. Half of the spots are taken by non-handicap people. No one cares! Reported it to an Oneida Nation security officer who was driving through the parking lot in a white vehicle. He said he would take care of it. The next thing I saw, he drove away and went down Route 31 without doing anything!!! If the handicapped cannot park close, they aren’t coming!
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello, we're glad you like the smoke-free environment, but we understand your frustration and are very sorry to hear of your experience. We have passed your helpful feedback along to our entire team at Point Place Casino. We can assure you this was an isolated incident, so we hope you'll give us another try.
Written January 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mike R
Syracuse, NY71 contributions
Aug 2022
I have to say, you can’t go wrong with the burgers here! Discovered BOMC about 3 weeks ago. I’ve gone once a week ever since and tried a different burger each time. Burgers are thick and juicy and each one has had great flavors of BBQ, bacon, whiskey glaze, or blue cheese. Fries came with them which were real homemade looking potato fries. All for $14 ($12 with senior discount). Great deal. The amount of fries each time has been different, once being a little on the skimpy side, so just one suggestion there. Staff has also been very friendly every time. I also have to add, each time not only were my burgers cooked perfectly (medium) but the 2 or 3 friends that have been with me had theirs perfect as well. Finally a place that can cook a burger right! I’m going to keep trying their other menu items, will update. Great place for Bridgeport, Cicero, and Minoa and nearby folks to go to. If you’re a gambler, that’s a bonus (I am not-I just go for the food). Can’t wait to try the Wicked Pizza as I hear that is good too.
Written August 26, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Mike – We are so happy to hear you have been enjoying all of the delicious burgers at Burgers of Madison County so far. We are excited to have you visit us again real soon.
Written August 29, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Robert C
Henderson, NY1 contribution
Feb 2020
My wife and I went to Point Place when it officially opened and weren't particularly impressed after having spent most of our gambling at Del Lago Casino. This last visit recently was only our second visit since it opened and we noticed a much improved gambling atmosphere, with more slots. Since it is almost half way to the other casinos in the area, we will likely visit more ofter.
Written March 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

roseposey
Syracuse, NY6 contributions
Nov 2020
I hate this place the staff are so rude. One day i was playing a machine and the lid kept coming open one of the workers told me you have to hit it when it does this the next time i went the machine was doing it so i kept hitting it shut i had two security guys come over and told me i was hitting the slot well if it didn't keep opening then i would have to. maybe its time to buy new ones they actually did me a favor im never going back to the turning stone casinos. I will go to Del lago casino they pay better anyways.
Written November 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Curious19353200167
1 contribution
Dec 2023 • Solo
Absolutely would not recommend this establishment. I was playing a slot machine and hit a bonus. The slot machine overheated and stopped working. I was then informed that this particular machine had done this same thing the day before. After talking to management I was insulted to only be offered a $50 free play. I was told "We don't cheat you, we beat you." Sematics - they are not interested in doing the right thing for their patrons.
Written December 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alex K
Fayetteville, NY1 contribution
Mar 2023
Great place. The staff is so friendly and polite. I've only been there twice and they already remembered and greeted me during my second visit. Everyone is in good spirits whether they're winning or losing and it's a positive vibe all around. Fun place and I'll definitely go again.
Written March 5, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mcmomny
Rochester, NY3,919 contributions
Jun 2021
Pleasantly surprised, really wasn't interested in driving an hour and a half but hubby wanted to check them out.

Smaller casino with table games and slot machines, several food options, very inexpensive bar! $3 wine! Can't beat that!

Super clean, bright and friendly.

We left with the same amount of money we walked in with and had a nice time!
Written June 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

eyerishwoman
Cicero, NY314 contributions
Oct 2018 • Couples
We went to this casino back in the spring shortly after it opened. We had a good experience then. When we went back recently, it was not so good. My slot machine wasn’t working right as I couldn’t change the bet amount. My husband walked around and finally found a slot attendant. He said he would send a slot technician over. I couldn’t believe that the technician opened the front of the slot machine, leaving my money/ticket in the machine while repairing and trying it. Meanwhile, my credit amount went down down down. He fixed the machine using MY money. I had $59 credit when he started and $48 after he was done! That is just wrong on so many levels! When I questioned the technician, he replied, “that’s the way we do it.” Then he quickly walked away! Poor customer service for sure. Also, I had earned a $10 Food voucher on a Thursday. When I went to use it on Saturday, it had expired! Again, poor customer service/PR! We will NOT be back. Too many issues here to have an enjoyable experience!
Written October 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thepinman88
Syracuse, New York80 contributions
Apr 2019 • Couples
It's Easter Sunday and my wife and I were looking for a local brunch. We found a reasonably priced brunch available at the casino nearest to our home. We arrived at around 10:30 and there were about 30 people enjoying the brunch. The offerings were advertised as eggs, bacon , sausage, potatoes, pancakes, french toast, omelet station, fruit salad, several other salads, yogurt parfait, carved turkey and ham. The price was $19.95 per person.

You would think that it would be hard to mess up eggs...right?...WRONG! The advertised omelet station was nothing more than two eggs scrambled with ham, cheese, and several vegetables thrown in. The sausage was under cooked, the bacon was soggy. The best part of the buffet was the fresh salads.

This casino is owned and operated by the same organization as Turning Stone Resort and Casino. The Turning Stone management needs to be more involved in the operation of this casino's food service. The food offered by this location is far from being what would be expected from the restaurants at Turning Stone. Improvement is much needed.
Written April 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Samantha R
1 contribution
May 2021 • Solo
This is not a fun casino. You are not able to go and play for a few hours, very few bonuses on the machines low payouts.
Written May 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Point Place Casino - All You Need to Know BEFORE You Go (with Photos)