Broken Saddle Riding Company

Broken Saddle Riding Company

Broken Saddle Riding Company
5
6:00 AM - 8:00 PM
Monday
6:00 AM - 8:00 PM
Tuesday
6:00 AM - 8:00 PM
Wednesday
6:00 AM - 8:00 PM
Thursday
6:00 AM - 8:00 PM
Friday
6:00 AM - 8:00 PM
Saturday
6:00 AM - 8:00 PM
Sunday
6:00 AM - 8:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles394 reviews
Excellent
378
Very good
5
Average
1
Poor
0
Terrible
10

Vacationers62
San Diego, CA700 contributions
5.0 of 5 bubbles
Jul 2021
Excellent trail rides! Very happy and healthy horses, and great scenery. There were 4 of us on the ride, and our guide was very good with the local history. I love that the horses were allowed to canter/trot, as I hate plodding along in a line. We climbed up to a scenic ridge, where our guide took pictures of us on our horses. Highly recommend this stable.
Written July 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

S M
1 contribution
5.0 of 5 bubbles
May 2021 • Family
I brought my daughter to New Mexico, a place I had visited several times as a kid, so that she could experience its beauty. We went on a trail ride at Broken Saddle Riding Company. The owner was extremely friendly, knowledgeable, and provided an excellent experience. The horses we gentle, beautiful, and very well trained. We had an amazing time. The landscape was absolutely breathtaking.
We are so grateful to have found such a wonderful company. The Broken Saddle Riding Company provided a great horseback Riding experience and we would recommend them to anyone visiting the Santa Fe, NM area. Thank you so much Broken Saddle!
Written May 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Gary and Carol S
Manhattan Beach, CA77 contributions
5.0 of 5 bubbles
Jun 2021
This is, without a doubt, the best trail ride I've ever been on and I've been on a lot! We were a party of three, myself and my two adult daughters. When I book a trail ride, I expect the horses to be calm, trained to do their job but not necessarily enthusiastic about it. We have owned horses and loved to ride the trails on our own so a trail ride is usually nice and a great way to see the country but relatively boring horse-wise. In contrast, Howard's horses (Shadow, Lily and George) were amazing. They are clearly well cared for and well-trained. The tack was in great condition. The horses were responsive to us and the handling tips we got from Howard and Hannah were all we needed to have a fabulous ride. Hannah was an excellent trail guide and our experience left us all just exuberant with how much fun we had. The trail goes up into the National Forest and the scenery was gorgeous. We were on a sunset ride and I highly recommend it. We saw mule deer coming out for their evening meal which was a nice surprise. We are fairly experienced riders but the attention that we received from Howard and Hannah tells me that they will match you up with the horse and the ride that fits your comfort level. I can't recommend this experience highly enough.
Written June 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Heather M
Los Angeles, CA11 contributions
5.0 of 5 bubbles
Sep 2021
Great trail ride. Gorgeous scenery and changing landscapes. We saw two deer right along the trail during the ride which made it extra special. We loved our horses, Shadow and Lily. I hadn't been horseback riding in quite a long time but our wrangler made us feel very safe. I definitely learned more about riding during this ride than I had from previous places. Book a ride here when in Santa Fe, you won't be disappointed.
Written September 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

rob77ohio
Vero Beach, FL290 contributions
5.0 of 5 bubbles
Apr 2023 • Couples
We enjoyed our trail ride in the high desert of New Mexico. We saw breathtaking desert scenery as our horses followed the winding trail. Our guide told us about some of the things that we saw along the way, which was very interesting. Our horses were easy-going in manner and easy to control. The saddles were very comfortable to ride in. The weather was clear and mild, which added to the experience. We would definitely recommend a visit to ride here.
Written May 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Nikki K
1 contribution
5.0 of 5 bubbles
Mar 2023 • Family
Had simply the BEST morning riding with Broken Saddle. Joe, our guide, looked after us well and entertained us with stories about the area. We were amazed with the views, we had no idea we would go so high. The horses were safe and steady, they knew the trails well! We’ve loved Santa Fe and are planning another visit, top if my children’s list is to ride with Broken Saddle again.
Written March 15, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

JuliaHubbel
Eugene, OR847 contributions
1.0 of 5 bubbles
Aug 2013 • Solo
I've been planning a trip to Santa FE, where I travel regularly, for a few months. I'm also an experienced rider, and was interested in setting up three days of riding. I came across Broken Saddle, and began getting in touch with an email. Please note here- this review is NOT about a ride, the horses, it is about a customer experience I had with Harold only, and it needs to be taken only as that, as I chose not to have anything to do with this company as a result. Potential customers be forewarned. My first email was met with another email from someone who explained that Harold didn't use a computer and had to be called, so I began calling. I like to plan my trips well in advance, and since the riding was going to take up the bulk of the time, the rest of the trip had to be planned around those dates. I tried a number of times to reach them, including a few more emails and calls. No one responded. I sent a friendly email expressing my frustration and asking what a customer should do to get a response and that didn't get a response either. Finally I got Harold on the phone about a month ago and we had a friendly talk about what I was after (I'm an advanced intermediate rider) and Harold's situation and he promised to get back with me with three dates. He never did. So this morning I was up at 6:30 hoping to catch him at the barn and I got voice mail. I sent an email that expressed my frustration again at not being able to reach anyone, trying to pin down some dates, and I was now leaving in a week still had nothing to go on. I tried to be friendly but I wasn't happy. Seconds later Harold called me and said it was the most obnoxious email he'd ever gotten and that I would never ride with them and hung up.
It's interesting that in the ensuing calls to his competition I found out that Harold is rude to just about everybody- people who have asked him for help, other customers. Not just me. So he has quite the rep. It troubles me that first, they don't use a computer (hey, what century is this anyway?) and second, I'm more than happy to spend a LOT of money to ride if someone would kindly work with me so that I can put together my trip plans. That's all I had ever asked. When a customer is calling and trying to spend money with your company, and is happy to accommodate, but then you don't do what you say you will do and then you're angry at them for asking for what you promised- and call them obnoxious and slam the phone down as well, that's a good way to get a negative review. I was happy to pay more for courtesy and I got it at Bishop's Lodge where I was able to call in and book four rides with no snarkiness in a matter of seconds. When I told them the story the guy chuckled and said, "that's Harold."

I was determined and interested enough to stick with Broken Saddle for a good long while until I got to the last week of planning and still knew nothing. I couldn't put together the rest of my trip, and asking for the available dates was apparently too much to ask. Sure, maybe I was a little frustrated, but there is no call for rudeness. I didn't call him names or accuse him of anything. The customer is NOT always right no matter what we think we're entitled to. But I do think that working with your customers does include doing what you say you will, returning phone calls and emails, and showing a modicum of patience.

As for the rides themselves, the reviews indicate good things. Personally, I'm not willing to deal with a curmudgeon to get to the riding part. Life is far too short. I don't have time for angry people and I'll bet you don't either. Based on what Harold's neighbors and other residents of Santa Fe have to say, I'm not the only one to be on the receiving end of his bile. I recommend that you don't find yourself there either.
Written August 26, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jesmom130
Charlotte, NC10 contributions
1.0 of 5 bubbles
Apr 2017 • Family
A year ago tomorrow my family and I arrived at Broken Saddle to take a scenic ride in NM on our first day of Spring Break. I am an experienced rider and very familiar with horses. Once we started out on the trail, I expressed to Harold that the horse I was on "was not happy... his ears are flat back and he is jumpy". Harold casually turned back to look and assured me that "those are peaceful ears" and kept the group moving along. About 5 minutes later I was BUCKED OFF that horse- bucking bronco style. I was just thankful that my 9 year old son was not on this horse. He waited to call the EMS when we got back down to the barn - and hour and a half after the impact. Turns out I had 3 broken ribs and my clavicle broken in several places. Not only did we have to leave NM early, I was out of work for a month and in PT until this past December. The stinger- no follow up from Harold and left with a mound of medical bills b/c I signed the waiver. Consider yourself warned.
Written March 19, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adriaticqueen
Oakland, CA20 contributions
5.0 of 5 bubbles
Aug 2016 • Family
Harold runs a very professional and conscientious riding outfit.
I could not have dreamed up a more ideal first riding experience for my 11 year old daughter. Harold gave her the most logical, clear and reassuring riding instruction prior to her mounting a very gentle horse. In addition his riding overview was respectful of her intelligence which made her feel all the more secure and confident.
Our guide Sequoia was kind, informative and politely answered our questions about the flora,fauna and history. She also was extremely tuned into our comfort and safety on the ride. The views were sublime, the country side, gorgeous.The horses are well fed and healthy.
I have ridden trail rides all over the world and I can say hands down that the Broken Saddle Riding company is the best I have ever encountered. We visit Santa fe often and this will now be a top hit destination for each trip!
Thank you Harold and Sequoia,
The Suess family
Written August 15, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Andrew F
Los Angeles, CA1 contribution
1.0 of 5 bubbles
Sep 2011 • Couples
Whilst visiting Santa Fe over the Labor day break, my wife a very apt rider booked us for a group ride at Broken Saddle. That night I experienced what I thought was the start of my second heart attack. It luckily wasn't but I felt unwell the following day and called very early to inform them that my wife would be the only rider. I was told that would increase her cost by $15 as she was the only rider! No problem I said. The ride was at 11am. At 10.30 I realized that I had taken a wrong turning and my wife called to say that we were on our way but running a little behind but would be there before 11am. The owner, Harold said "thats it then", and hung up. My wife called back and asked if his hanging up signified that the ride was cancelled. His response was shocking. He said" if your husband had to much to drink last night it wasn't his problem" and we should look in the yellow pages for another stable. An unbelievably RUDE man and certainly not a business man. My advice is look in the Yellow Pages for another stable
Written September 12, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Broken Saddle Riding Company - All You Need to Know BEFORE You Go (with Photos)

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  • Sun - Sat 6:00 AM - 8:00 PM



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Excellent Reviews

378

Very Good Reviews

5

Broken Saddle Riding Company Photos

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