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Review Highlights
Not worth the money, odd experience

This place is talked up to be great but the facilities are not great compared to other high end... read more

Reviewed August 14, 2017
SassyK218
,
Parsippany, New Jersey
via mobile
Nice pool

The pool and hot tub we're very nice the hot tub had a few cracks and concrete crumbs all over the... read more

Reviewed October 9, 2016
Ashley H
via mobile
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Traveler Overview
  • Excellent20%
  • Very good20%
  • Average10%
  • Poor6%
  • Terrible44%
Jun 11, 2018
“Great Experience”
May 14, 2018
“Extremely poor customer service in spa”
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Contact
41 John F Kennedy Pkwy, Hilton Short Hills, Short Hills, NJ 07078-2700
Website
+1 973-912-7956
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Reviews (30)
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1 - 10 of 29 reviews
Reviewed June 11, 2018

I had a great experience here. I went here for my birthday. Massage was really good, staff was helpful and friendly. Some of the guests seemed a little stuck up. The mall that is connected or very near this hotel is very upscale, as are...More

1  Thank lisab4142014
Reviewed May 14, 2018

I got my sister a $175 gift certificate for her birthday. When she went to use it after her massage, she was told there was a zero balance on it! Rather than try to remedy the situation, they told her she needed to pay up...More

5  Thank Amy S
Reviewed March 7, 2018 via mobile

Great facility and real professional staff. Exercise room, pool, locker rooms are all clean making it a very pleasant experience

1  Thank Sygr
Reviewed August 14, 2017 via mobile

This place is talked up to be great but the facilities are not great compared to other high end spas with similar prices. The people and service were quite odd and my massage therapist told me to have a nice rest of my life at...More

5  Thank SassyK218
Reviewed April 30, 2017

Our appointments were handled in a timely manner but aside from that I was not happy with this spa. My masseuse seemed very inexperienced which at times made me feel very uncomfortable. The last straw for me was when she started to massage my neck...More

3  Thank JeanMSRL
Reviewed March 7, 2017

2 reviews 1.0 star rating 3/7/2017 My husband and I took a day off to spend at the spa. He booked me a deep tissue massage that was good but the facilities are appalling! Especially the womens changing area - the hairdryer was broken, the...More

1  Thank MVYAS
Reviewed March 5, 2017

Love that you can leverage the pool and other amenities when you book a service here, nice local getaway/ .

1  Thank tcctraveler
Reviewed March 4, 2017 via mobile

Busy weekend for this Hilton ,so I blame myself for not planning ahead. This spa is lovely and the pool and hot tub are great. I'm sure that the spa is separately run from the hotel, as the personnel are very different. The spa is...More

1  Thank Theresa G
Reviewed March 3, 2017

If you are staying at the Hilton or live in the area, try this spa. It is not a bargain but the people are very good at their jobs. Go for a facial or a massage. Use the pool, try one of the gym classes...More

Thank snoopysister
Reviewed October 9, 2016 via mobile

The pool and hot tub we're very nice the hot tub had a few cracks and concrete crumbs all over the inside. The pool was nice and warm it was very nice place

1  Thank Ashley H
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Questions & Answers
Ask a question
michellepi1
July 18, 2018|
AnswerShow all 2 answers
Response from lisab4142014 | Reviewed this property |
It definitely had an outdoor pool when I went but I would call the hotel.
0
Votes
syaz14
June 17, 2018|
AnswerShow all 2 answers
Response from lisab4142014 | Reviewed this property |
Yes I was shocked. I called yesterday to make an appointment and was told the spa is closed. Just out of curiosity is the indoor pool still open for guests?
0
Votes