Reflections Spa

Reflections Spa, Hamburg: Address, Phone Number, Reflections Spa Reviews: 4/5

Reflections Spa
4
About
Reflections Spa is located at Grand Cascades Lodge at Crystal Springs Resort. Our unique array of services include many themes and elements of the resort and local environment, such as "The Wine Cellar" featuring treatments using wine and grape seed extracts in your services. Come for the day and enjoy a pampering massage, facial or body treatment or stay overnight with one of our luxurious spa & stay packages, perfect for a girlfriends getaway or couples retreat.
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4.0
95 reviews
Excellent
48
Very good
19
Average
13
Poor
9
Terrible
7

SandraA
1 contribution
Great relaxing day
Oct 2021 • Solo
The so was beautiful and clean, and smelled amazing! Everyone was friendly, professional, and my massage therapist was phenomenal! They listened to my concerns and I left feeling so much better than when I walked in.
Written October 27, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Kelly V
1 contribution
Avoid
Oct 2021 • Solo
Awful customer service and management. Waste of time and money. This spa is not accommodating to last minute emergencies. The manicure tools were not sterile and it was the worst manicure I have ever had.
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi there! I'm so sorry to hear about your experience at our Reflections Spa and would love to further assist you with this matter. Please email us at info@crystalgolfresort.com so we can speak further. Thank You.
Written October 22, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jason F
2 contributions
Not great, not terrible
Jul 2021
The locker rooms / changing areas were surprisingly devoid of amenities. The massage itself was good.
Written August 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tigger101
northeast1 contribution
DONT WASTE YOUR MONEY-Staff behaves like you need them-dime a dozen
May 2021
Customer service is non existent from the bottom up. Spoke over customer and snarky. DONT WASTE YOUR MONEY!!! Never going back.
Written June 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Christina Saunders
Rockville Centre, NY4 contributions
great massage
Mar 2021
My vino massage was so amazing I wish I took the 120 min instead of the 55 :( Looking foward to going back
Written March 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

syzygymfl
New York178 contributions
Expensive and not better than Hand and Stone
Jan 2021
Nice enough massage but it will cost you twice a Hand and Stone massage an, at least right now, the experience is the same
Written January 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jenny S
Wayne, NJ9 contributions
No communication
Sep 2020 • Friends
Yes we visited during covid. The person that did my facial was extremely sweet and kind but my problem were things not within her control. If someone is booking a facial they should be forthcoming that they are unable to perform a typical facial. They arent using steam due to covid yet other spas are using this with no issue. They place an acrylic box over you face as a shield which is very difficult it you suffer with claustrophobia. But they don't give you any of this information before booking. The last time I was there they brought you into the locker room and let you change into robes but now they just have you sit in the hallway by the elevators . At the end of your treatment they used to give champagne and let you feet sit in a foot bath. Its just a completely different experience but dont expect them to let you know.until youshow up for your appointment for a high quality spa i wasn't expecting covid to take away all the amenities of the experience . If you are looking into booking with them you may want to wait until this return to normal. Its not worth $150+ for this experience. Again the person that worked on me was extremely accommodating and I liked her but this is probably more of a management issue. Maybe the spa shouldn't be open if they can't give the experience you are paying for.
Written September 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Annie Q
Bronx, NY5 contributions
Beautiful but dimly lit
Aug 2020
It's COVID 2020 and I understand the lack of amenities but we not told there would be no amenities until we were in the rooms and then we were told about all the amenities we were not having! We were led in dimly lit corridors to an even dark room. No amenities at all, not even a cup of tea. Massage was excellent but overall the lack of knowledge with the many young front desk ladies made it a struggle.
Written August 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Chelsea D
1 contribution
Pre-natal massage with Ashley
Feb 2020 • Solo
Wow! What an experience! From the beginning to the end!! Ashley, my massage therapist, was FANTASTIC and I left feeling so relaxed and rejuvenated! I will definitely be going back! The complimentary foot soak was the icing on the cake!!!
Written February 1, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

J.Reynolds
Albany, NY4 contributions
very nice experience
Oct 2019
we had a couples massage and it was very enjoyable. very relaxing and we had nothing to complain about! the sea salt scrub and foot soak was nice afterwards as well. I had a separate facial (first time having one) and i wasn't too thrilled about it. The woman who did my facial was very nice and very informative though. I would definitely recommend this place!
Written October 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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