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Review Highlights
Excellent massages

Great massages and beautiful relaxing space. We had the 50 minute rejuvenate and active massages... read more

Reviewed July 13, 2018
auntiebling
,
Montville, New Jersey
Birthday celebaration

The massage was excellent the soaking of the feet was very nice at the end of our massage session... read more

Reviewed June 25, 2018
Mario A
,
Poughkeepsie, New York
Read all 72 reviews
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Certificate of Excellence
Traveler Overview
  • Excellent53%
  • Very good25%
  • Average8%
  • Poor9%
  • Terrible5%
Travelers talk about
About
Reflections Spa is located at Grand Cascades Lodge at Crystal Springs Resort. Our unique array of services include many themes and elements of the resort and local environment, such as "The Wine Cellar" featuring treatments using wine and grape seed...more
Contact
3 Wild Turkey Way, Grand Cascades Lodge, Hamburg, NJ 07419-1531
Website
+1 855-937-7382
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Reviews (72)
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1 - 10 of 72 reviews
Reviewed 1 week ago

best couples massage we have had.. the rock salt on the feet was great..they were on time and very helpful. the champagne at the end was the caveat to the whole thing

Thank Roam577903
Reviewed 2 weeks ago

I don't know where to start. I was here this past weekend with my boyfriend and 2 other couples. My boyfriend and I arrived about 15 minutes late to our appointment because we live far away and were stuck in traffic. When we arrived not...More

Thank Ines V
Reviewed August 5, 2018

Massage was great but waiting area was littered with dirty glasses, coffee cups and empty seltzer can. Foot soak was unsanitary.More

Thank rachaelbenz
Crystal S, Manager at Reflections Spa, responded to this reviewResponded August 6, 2018

Dear rachaelbenz, We're happy to hear you had a wonderful massage. However, please accept my sincere apology for the inconveniences you experienced at Reflections Spa. Our staff will be informed of your review and action will be taken. Thank you for taking the time to...More

Reviewed July 13, 2018

Great massages and beautiful relaxing space. We had the 50 minute rejuvenate and active massages. Highly recommend

Thank auntiebling
Crystal S, Manager at Reflections Spa, responded to this reviewResponded August 2, 2018

Dear auntiebling, Thank you for taking the time to leave a review. I will pass on your kind words to the staff at Reflections Spa. We hope you come back soon! Best, Alex LaBarbera Guest Experience Specialist

Reviewed July 5, 2018

Book at Elements Spa at Minerals hotel also at the resort and shuttle over. It is more welcoming if you want to linger after your service and rest.

Thank Jillianne S
Reviewed June 25, 2018

The massage was excellent the soaking of the feet was very nice at the end of our massage session we were given champagne and chocolate a very nice touch

Thank Mario A
Crystal S, Manager at Reflections Spa, responded to this reviewResponded August 2, 2018

Dear Mario A, We're happy to hear you had a wonderful birthday celebration, we're glad we could assist! Thank you for leaving a review on your experience at Reflections Spa. We hope to see you again soon! All the Best, Alex LaBarbera Guest Experience Specialist

Reviewed June 18, 2018

Very professional staff who does wonderful work on you and service too. Relaxing atmosphere and very soothing..

Thank sandidibari
Crystal S, Manager at Reflections Spa, responded to this reviewResponded August 2, 2018

Hi sandidibari, Thank you for taking the time to leave a review! We will pass on your experience and kind words to our team at Reflections Spa. We hope to see you again in the future! Best, Alex LaBarbera Guest Experience Specialist

Reviewed June 4, 2018

Great experience. Would definitely return. Spa staff was awesome. Used couples spa massage. They were definitely knowledgeable and experienced.

Thank donnaheintz4
Crystal S, Manager at Reflections Spa, responded to this reviewResponded August 2, 2018

Dear donnaheintz4, We're so happy to hear you had a wonderful experience at Reflections Spa! We will pass down your review to our team. Thanks so much!! Best, Alex LaBarbera Guest Experience Specialist

Reviewed May 8, 2018

For our anniversary, my wife and I chose the couples massage. Our massages were done so well. Our therapists asked all the right questions to determine anything they should know to avoid and anything they should stress. The atmosphere exceeded the relaxing and calming environment...More

Thank 78henryh
Crystal S, Manager at Reflections Spa, responded to this reviewResponded August 2, 2018

Hi 78henryh, Thank you for choosing Reflections Spa to celebrate your anniversary. We're so happy we could provide you a wonderful, relaxing experience. We will pass on your kind review to our team. Thank you again and hope to see you soon! All the Best,...More

Reviewed April 19, 2018

My wife enjoyed her time at the spa, and her masseuse. She loved the salt foot scrub and champagne at the end. Very happy with the service and the attendants. Great jobMore

1  Thank tpr73402016
Crystal S, Manager at Reflections Spa, responded to this reviewResponded August 2, 2018

Dear tpr73402016, We're so happy to hear that your wife had a great experience at Reflections Spa. We will let our staff know of your wonderful review! We hope you come see us again at Crystal Springs Resort. Thank you so much! All the Best,...More

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