Crystal Springs Golf Club
Crystal Springs Golf Club
3
7:00 AM - 7:00 PM
Monday
7:00 AM - 7:00 PM
Tuesday
7:00 AM - 7:00 PM
Wednesday
7:00 AM - 7:00 PM
Thursday
7:00 AM - 7:00 PM
Friday
7:00 AM - 7:00 PM
Saturday
7:00 AM - 7:00 PM
Sunday
7:00 AM - 7:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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3.0
400 reviews
Excellent
122
Very good
71
Average
67
Poor
51
Terrible
89
Amy k
3 contributions
Dec 2019 • Family
Stayed here in December, and was very disappointed. There was a power outage that lasted from 4:00pm to almost 9:00pm on the second night that we stayed. During that time there were no amenities available. I was told that I would receive a credit for that night since the pool was closed, the rooms were pitch dark, etc. however, that was dishonest because the “credit” turned out to be 20% off another nights stay. Since I can’t use with any other discount, this turns out to be useless as there are discounts packages available with better rates.
Anyway, I had been excited to come here and enjoy the beautiful biosphere pool. It turns out however that this pool is not warm and tropical as it appears online. It is actually cold. There is a small hot tub area on the top which was warm and pleasant, however, it’s super crowded. There is also a small outdoor heated pool which was warm, but it was littered with drink cups and garbage that people left, and there appeared to be no one around to clean it. The pool area sorely lacked seating, so we had to lay our things on the ground and stand. Not relaxing. In addition, the shower in the woman’s bathroom was filled with slime and hair. They really need to do better with maintenance.
We will not be back.
Anyway, I had been excited to come here and enjoy the beautiful biosphere pool. It turns out however that this pool is not warm and tropical as it appears online. It is actually cold. There is a small hot tub area on the top which was warm and pleasant, however, it’s super crowded. There is also a small outdoor heated pool which was warm, but it was littered with drink cups and garbage that people left, and there appeared to be no one around to clean it. The pool area sorely lacked seating, so we had to lay our things on the ground and stand. Not relaxing. In addition, the shower in the woman’s bathroom was filled with slime and hair. They really need to do better with maintenance.
We will not be back.
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris M.
Morganville, NJ1 contribution
Dec 2020
Stayed for a few days to get away over New Year's Eve. The one thing the hotel is great at is taking your money. Rooms were ridiculously overpriced for the condition that they are in. The shower leaked all over the bathroom every time it was used. Requested towels that never arrived. According to engineer there, this is a known issue, they just choose not to fix it. Toilet was not secured to the floor and the bathroom faucet was also shaky. The staff was mostly disinterested and sometimes rude, certainly not helpful except for one or two folks. The passive-aggressive Concierge possessed all the qualities one would hope a Concierge would not have, not helpful and rude. Many people who work there could not answer basic questions about the activities or restaurants. The "Glice" skating rink was a ripoff for $30 as no one could skate on it. It was like skating on plexiglass. Virtually everyone complained about it as I am sure the hotel is well aware, but they keep collecting their $30 per head. All of their activities are overpriced (if you can actually book one) and they want to squeeze extra $$ from people by forcing adults to do the activities with kids because teenagers can't be left alone to paint mason jars...
Provided feedback to the hotel over a week ago in response to their "Customer Satisfaction" survey and no response at all. Not surprising, confirms the lack of overall customer service at this place. Never again. Do not waste your money.
Provided feedback to the hotel over a week ago in response to their "Customer Satisfaction" survey and no response at all. Not surprising, confirms the lack of overall customer service at this place. Never again. Do not waste your money.
Written January 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dana B
New York City, NY4 contributions
Sep 2020
I can't even begin to write this review without recognizing Gemmy, the hotel manager. I had the opportunity to speak with Gemmy several times throughout my stay, and each experience was better than the last. He was not only understanding and empathetic, he was incredibly thoughtful and generous with his time. During an otherwise PACKED weekend, he ensured that my father, who is disabled, was comfortable at all times- and that my mother had everything she needed. He checked on us, chatted with the kids, and had a smile on his face every time we saw him. Honestly, his service really blew me away. Thank you, Gemmy, for everything you did for us. You are a gem- and the resort is lucky to have you.
Speaking of the resort- it was fantastic. Completely exceeded my expectations for a local resort, particularly because it was over Labor Day weekend (and in the middle of a pandemic). The pool and property were stunning and entertaining (live music was a huge plus!), the restaurants were excellent (seafood was consistent and delicious), and the rooms were spacious and accommodating. I would 100% recommend this resort to anyone looking for a fun weekend with the family!
Speaking of the resort- it was fantastic. Completely exceeded my expectations for a local resort, particularly because it was over Labor Day weekend (and in the middle of a pandemic). The pool and property were stunning and entertaining (live music was a huge plus!), the restaurants were excellent (seafood was consistent and delicious), and the rooms were spacious and accommodating. I would 100% recommend this resort to anyone looking for a fun weekend with the family!
Written September 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlene M
2 contributions
May 2021 • Family
Stay away. If I could give 0 stars I would. My family and I had stayed May 23 to 26 at Grand Cascades Lodge. They had advertised a Family Take out menu online that would need to be pre-ordered for pick up. I purchased 2 that amounted to over $300 for our first night there. Upon arriving to our scheduled pick up time, the server behind the counter said they no longer serve the family take out meals although they already charged my card. They had us order A la Cart and we spent about another $250 and stated that they would "issue a refund" for our takeout order. The charge went through and I've been trying to reach somebody the past few days to get my refund but everytime staff has answered that the manager isn't in and that they would call me back. No call backs received. I checked out on May 26 and just received notification for another charge placed on June 2nd for another $100 which had gone through. I just called the resort again and no one can give me a straight forward answer as to why my card is being charged again. They also had on their website and social media that their outdoor Vista 180 pool would be open during our stay but it was closed when we had arrived and were informed at the front desk that it would be open the following week. A lot of false advertising on their part and shady management. For the price of this resort, I expected better accommodations and customer service.
Written June 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dann
3 contributions
Oct 2022
The hotel is grand and the rooms were clean with fireplace, jacuzzi and walk in shower. The sofa was small and uncomfortable. The views are spectacular especially for fall foliage. The restaurants were average and overpriced. Pasta was hard and tiramisu was semi frozen but service was good. Breakfast buffet was ordinary. The fine dining at restaurant la tour is sold out months in advance. The pool and golf courses are the good amenities but many children are in the pool. Our favorite things were the wine tour and tasting and cabaret show which had an open bar, charcutiere, champagne and great entertainment. There were 3 weddings during our visit but they were not intrusive. The 3.5% surcharge for using a credit card quickly adds up along with all other resort fees and taxes. Be prepared to spend a couple of thousand+ for a weekend.
Written October 30, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I wanted to thank you for having stayed with us at our 4-Star Grand Cascades Lodge and also for sharing your honest experience with us!
I appreciate and value you taking the time to provide us this feedback and am thrilled to hear that you enjoyed your room accomodations, our many plentiful amenities, wine tasting down in our awar winning wine cellar, our Crystal Cabaret show, as well as the endlessly amazing views from our hotel.
Having said this it is a bit disappointing to learn that you did not enjoy all of our cuisine, but I will certainly share this with our food and beverage managers and would love to hear more about these experiences. I can be reached at service@csresort.com and look forward to hearing back from you at your earliest convenience.
Warm Regards,
Mike
Guest Experience Manager
Written October 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike H
Matawan, NJ1 contribution
Aug 2021 • Couples
My wife and I decided to book a couple days at Grand Cascades Resort for some quality time together as we both are business owners and do not get to see each other often.
This was absolutely the wrong place to go for some quietness. Kids. Kids and more kids absolutely everywhere. Screaming in the halls. Screaming in the room next to us at all hours. Screaming at dinner tables. Screaming at the pools. There was no escaping it.
Our kids are grown and we usually don't mind. But it was out of control.
We are ones who enjoy great restaurants, but you could in no way get reservations for anything. Everything booked up for 2 weeks out. With the exception of Crystal Tavern.
The food we did have there was very good.
Getting a Spa reservation?? No way. Didn't happen.
Now for the staff... There is barely anyone working here. Understaffed is an understatement, and whatever staff they do have are preteens who could care less about their job as they would barely lift their heads up from their phones. Let along come check on you.
Not an adult manager to be seen.
There was a waitress or two who you could see doing their best to take on triple workloads. They should be commended. As well as a lifeguard who worked alone tending to at least 200 people at the pool herself.
She was never even able to man the lifeguard stand while the abundance of children jumped into the pool while their parents were nowhere to be seen. As she was too busy getting towels from the main location.
The scenery was beautiful and the bed was comfortable That's about it. For $859 a night. That's what we got.
This was absolutely the wrong place to go for some quietness. Kids. Kids and more kids absolutely everywhere. Screaming in the halls. Screaming in the room next to us at all hours. Screaming at dinner tables. Screaming at the pools. There was no escaping it.
Our kids are grown and we usually don't mind. But it was out of control.
We are ones who enjoy great restaurants, but you could in no way get reservations for anything. Everything booked up for 2 weeks out. With the exception of Crystal Tavern.
The food we did have there was very good.
Getting a Spa reservation?? No way. Didn't happen.
Now for the staff... There is barely anyone working here. Understaffed is an understatement, and whatever staff they do have are preteens who could care less about their job as they would barely lift their heads up from their phones. Let along come check on you.
Not an adult manager to be seen.
There was a waitress or two who you could see doing their best to take on triple workloads. They should be commended. As well as a lifeguard who worked alone tending to at least 200 people at the pool herself.
She was never even able to man the lifeguard stand while the abundance of children jumped into the pool while their parents were nowhere to be seen. As she was too busy getting towels from the main location.
The scenery was beautiful and the bed was comfortable That's about it. For $859 a night. That's what we got.
Written August 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arynmichelle
Armonk, NY47 contributions
May 2021 • Family
Stayed at the Grand Cascades Hotel. The people who work here are very nice and Restaurant LaTour is expensive but worth it! The beekeeper talk was great! Other than that, this resort is sub-standard. If I was paying $150 I wouldn’t be writing this but I’m paying $800 a night and there is no way this place is worth it! The room is no better than Holiday Inn (perhaps not even that good). The bathroom is tiny with the sink outside of it. Tiny awkward sink. Bathtub/shower combo and small. No upscale details (I.e marble) that one would expect at this price. The spa is chaotic with no waiting room. The lobby by the elevators is where one waits before/after the services so it’s certainly not a relaxing space. I’ve never been to a spa that doesn’t offer a relaxing private area. No water or other things offered in this space unlike literally ever other spa Ive ever been to. Kids/ families disturbing clients while trying to relax. Massage was fine. The buffet breakfast at $30 is disgraceful. An omlette is good but other than that, warming trays of ordinary food and not a lot of choices. Much too much use of plastic so environmentally irresponsible and should not be the case when paying $30. The biosphere pool is billed as being fabulous and it’s far from it! Fairly small with cloudy water. Very disappointing! This issue is price/value. I honestly can not recommend Crystal Springs.
Written May 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JALP24
1 contribution
Sep 2021 • Couples
Beware, Do Not stay here!!! I’m convinced the positive reviews are fake, since we met a few other guests during our stay at the Cascade lodge and we all shared the same sentiment that this is not a 4 star resort! We had high expectations, but a really disappointing experience.
When we arrived, they told us the biosphere pool would be closing early at 4:30p for a private party (it actually ended up closing earlier at 3:30p) so we did not get to enjoy the pool. This is a huge miss on the resort team, since neither the reservations team nor the website mentioned this would be the case at time of booking. It was raining that day, so our intention was to enjoy the day at the pool after our spa treatments. Completely unacceptable. I asked to speak to the manager a few times, who never cared to call me back until a week after our stay and the assistant manager was nothing more than useless. She was supposed to call us back with a resolution on rectifying the situation, but never did. My husband had to call the resort multiple times, before we finally got a response. Extremely poor management by the resort, which is reflected by the service and poor up keep of the hotel.
When we went to crystal tavern for lunch, the roof was leaking right by the bar where everyone was sitting. The waiters didn’t seem phased and just put a bucket underneath it. The food took a long time to come out, despite being an off peak time for lunch.
The room itself was quite disappointing. The AC started making noises in the middle of the night with clicking noises that didn’t stop until around 6am. I’m pregnant so it’s already hard for me to sleep as is. With this disturbance, I didn’t end up sleeping at all. I also requested extra pillows at time of booking, none of which was delivered when we arrived. There’s also no water in the room, or front desk. The shop that does sell water closes at night, so prepare yourself in advance. Otherwise, you’ll be left thirsty until the next morning. Shocked that a 4 star hotel doesn’t offer bottled water in the room.
On a separate note, the spa treatments and Latour restaurant was very nice. Our waiter was incredible and made for an unforgettable experience. Although, I hate to say that the food itself was ok. Perhaps I’m a spoiled foodie with all the fine dining restaurants in Manhattan, but for $400+ meal, I expect to have food orgasms in my mouth.
It’s up to you if you want to go here, but don’t expect a ‘luxury’ hotel experience, as they market themselves. It’s more like a 3 star hotel.
When we arrived, they told us the biosphere pool would be closing early at 4:30p for a private party (it actually ended up closing earlier at 3:30p) so we did not get to enjoy the pool. This is a huge miss on the resort team, since neither the reservations team nor the website mentioned this would be the case at time of booking. It was raining that day, so our intention was to enjoy the day at the pool after our spa treatments. Completely unacceptable. I asked to speak to the manager a few times, who never cared to call me back until a week after our stay and the assistant manager was nothing more than useless. She was supposed to call us back with a resolution on rectifying the situation, but never did. My husband had to call the resort multiple times, before we finally got a response. Extremely poor management by the resort, which is reflected by the service and poor up keep of the hotel.
When we went to crystal tavern for lunch, the roof was leaking right by the bar where everyone was sitting. The waiters didn’t seem phased and just put a bucket underneath it. The food took a long time to come out, despite being an off peak time for lunch.
The room itself was quite disappointing. The AC started making noises in the middle of the night with clicking noises that didn’t stop until around 6am. I’m pregnant so it’s already hard for me to sleep as is. With this disturbance, I didn’t end up sleeping at all. I also requested extra pillows at time of booking, none of which was delivered when we arrived. There’s also no water in the room, or front desk. The shop that does sell water closes at night, so prepare yourself in advance. Otherwise, you’ll be left thirsty until the next morning. Shocked that a 4 star hotel doesn’t offer bottled water in the room.
On a separate note, the spa treatments and Latour restaurant was very nice. Our waiter was incredible and made for an unforgettable experience. Although, I hate to say that the food itself was ok. Perhaps I’m a spoiled foodie with all the fine dining restaurants in Manhattan, but for $400+ meal, I expect to have food orgasms in my mouth.
It’s up to you if you want to go here, but don’t expect a ‘luxury’ hotel experience, as they market themselves. It’s more like a 3 star hotel.
Written October 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello and thank you for taking the time to write a review of your recent stay. Please email us at info@crystalgolfresort.com and include your reservation # so we can look into the various issues you mentioned. We are looking forward to hearing from you.
Written October 11, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Goodsarge G
Brooklyn, NY3 contributions
Feb 2021 • Family
First thing I noticed when I walked into the room, there was no microwave or mini fridge. Even a simple motel room always has a microwave. When I called the front desk and requested one, even offering to pay extra, the female mumbled something about ‘we will see what we can do’, and that was the end of it.
Secondly, there was a major blackout the next morning,February 15, resulting in no phone service, no wi fi, no heat, and no electricity. After waiting in our rapidly cooling room for 6 hours for the power to get restored, we had to check out as my 77 year old mother was getting cold. I was promised a refund for the 2 nights we did not stay. It has been almost 3 weeks now and I still haven’t gotten money back. Every time I call, there is either voice mail or someone promises to call back and they never do. Very unprofessional. Also, was promised a voucher for any 2 nights stay in the future, but never received that either. Would never go back there again anyway though
Secondly, there was a major blackout the next morning,February 15, resulting in no phone service, no wi fi, no heat, and no electricity. After waiting in our rapidly cooling room for 6 hours for the power to get restored, we had to check out as my 77 year old mother was getting cold. I was promised a refund for the 2 nights we did not stay. It has been almost 3 weeks now and I still haven’t gotten money back. Every time I call, there is either voice mail or someone promises to call back and they never do. Very unprofessional. Also, was promised a voucher for any 2 nights stay in the future, but never received that either. Would never go back there again anyway though
Written March 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mlaurencon
1 contribution
Feb 2020 • Family
Came during February break. Minerals hotel very generic for the price we paid. 1100$ for 3 basic rooms. Outdoor heated pool was nice. Took a shuttle for breakfast at grand cascades. Worst buffet I’ve ever been to. Choice of 4 things. The staff charged me a 25$ gratuity fee even though none of them even offered me a glass of water. They all just stood around waiting to clear the table. My husband asked to be seated in minerals hotel for breakfast. He just wanted to order a tea. A man at the front desk told him he couldn’t be seated because he hadn’t made a reservation. He went upstairs to sit at the bar to order tea and all the tables were empty. I had made an appointment at the spa and due to unforeseen circumstances required to cancel. Every employee that I spoke to refused to cancel my appointment because of “ hotel policy”. How greedy is this hotel. They nickel and dime you on everything. The customer is NOT always right when you visit crystal springs. The following day at checkout we were required to checkout by 11. We were running late and at 1130 one of the housekeepers stuck her head in to tell us if we didn’t Evacuate we would get charged a late fee. Very disappointing. Won’t be coming back. You lost a customer.
Written February 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The website says you can only use the Biosphere and Vista Pools if you stay at Grand Cascades. Do they give you a wrist band or check in any way?
Written August 8, 2018
They ask you your room number when you get towels on the inside pool. If you are going to the outside pool just go get a chair, don’t think they asked for our room number.
Written August 8, 2018
With all the negative reviews should we still go? How to request room w view and amenities? I was told there’s a bogo sale now $600 and change for 2 nights in August for room only in crystal part. Worth it? Just myself and my husband looking for a quick nice getaway
Written July 13, 2018
I think it depends on what you get. If it is just the room then no. We did not do anything at the resort except for the spa which is extra but very nice. We went to a nearby winery. I am not sure what activities they have. The biosphere pool is pretty but there are lots of kids. I only went to see it. I did not use it. If food is included, it may be worth it.
Written July 14, 2018
Recommendations for restaurants in the area? I'm not crazy about the restaurants on the premises.
Written November 16, 2017
What’s the difference between Crystal Springs main lodge and the Minerals facility? Is there a big difference in what’s offered? Are the rooms better in one ? Activities for kids better in one?
Written November 16, 2017
Minerals is less expensive to stay in, Grand Cascades is more expensive. They are both part of Crystal Springs. I've stayed in both and in my opinion they are comparable and in fact, I prefer Minerals.
Written November 16, 2017
Cascades or Minerals? Is there that big of a difference. Going with group. Would like to get best deal. Thanks!
Written November 13, 2017
If you're staying in regular double rooms, there isn't that much of a difference in my opinion. I've stayed in both and they're both nice. I'm not familiar with the suites though.
Written November 16, 2017
My boyfriend and I are looking for a romantic, New Years, 3-4 days getaway from 12/29 till maybe the 2nd.
Is that a good time to go here? Do they have events like maybe some kind of count down event??
Written October 14, 2017
They do have events and different activities going on all year long. Lots of things for people to do. They do have a New Year's Eve event. Enjoy!
Written October 16, 2017
I am hosting a bachelorette party in May, and I am very concerned over the poor restaurant reviews. Any recommendations of nearby (w/in a 15-20 min drive) from resort for an upscale dinner?
Written January 21, 2017
If you like Italian restaurant, Milano is 5 minutes away from Crystal Spring. The price is moderate and the food is excellent.
Written January 23, 2017
Is there a specific time or season you would suggest to visit? My boyfriend recently got me a gift card for both of us to use on spa services there and can be used at any time. I was maybe even considering booking a room for the night as well. So, I was wondering if anyone would recommend a specific time season for it to be used so that we could get the most out of our visit?
Written December 29, 2016
The best part is you can go at anytime of the year and enjoy the pools, spa, jacuzzi, etc.
When we go with the kids we prefer Summer so they can enjoy the larger pools and other activities. When I go with my wife we go in the winter because it's just so peaceful, and the spa is amazing!
Written January 11, 2017
Hi - Does the indoor pool have a shallow end? I want to visit and am bringing a 12 month old.
Written September 26, 2016
I don't know. All of our kids were 11 and older and I didn't go in. Sorry. I would ask the hotel.
Written September 27, 2016
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