Worst experience ever. Today, my girlfriend I had confirmed appts for massages and facials. We arrived at the salon early and checked in. They took my friend back and I waited for my scheduled time. I sat there for an hour and a half. I walked up to the receptionist that checked us in and asked how much longer before I was taken back -she told me about 5 more minutes. About 10 minutes later there was all kinds of chaos and conversations going on where I overhead my friend’s and my name mentioned. Then a woman approached me stating that she was the massage therapist who was suppose to do my massage but due to confusion ended up taking my friend and that the woman scheduled to do my friend’s massage called out sick. So while all of this was happening my friend whom I was trying to treat to the spa for her birthday was left in her room and her massage interrupted. She offered to do a 30 min massage for my friend and then take me for 30 minutes (um, I paid for a 60 minutes for each of us) I told the woman to just forget about me and give me a refund for the services I purchased as I was not coming back. Then a manager walked up to me offering a poor excuse of an “apology” and a “complimentary” facial only to quickly walk away and never returning to check in with me. This salon is clearly poorly managed. The receptionist not friendly or caring about their clients as she never mentioned anything about an issue with their employee being out sick and lied to me when I asked when I’ll be called for my appt. If you are thinking of trying this salon DON’T BOTHER !!!! If you go there on regular bases good for you if you are ok with their substandard customer service as my experience was THE WORST I’ve ever received from a salon. I would NEVER return and am embarrassed that my birthday gift to my friend was memorable for the bad service she received.

Today my sister-in-law and I did a girls day out for a facial and a massage. The massage was one of the best I ever had. She's been doing it since 2008 and is an expert in her field. The facial did not go so well. 30 minutes into the facial the esthetician said, "I'll be right back". 15 minutes later she comes back in. I wasn't sure if she was going to come back and I was in fear my face was going to have a reaction to whatever was left on so long. So much for being relaxing! Then upon check out, the receptionist makes you log on to Groupon supposedly from your Groupon code. I told them it was given to the receptionist when I booked the appointment. I didn't have the app and everything I do it on a computer that logs in. Took 15- 20 minutes to download the app and login! Then you have to give your personal cell phone to the reception who redeems your Groupon! So unprofessional! Other then the massage therapist being excellent, huge thumbs down for everything else!