Conway Scenic Railroad
Conway Scenic Railroad
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 5:00 PM
9:00 AM - 9:00 PM
9:00 AM - 9:00 PM
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Enjoy an old-fashioned railroading experience with all trains departing from an 1874 station in North Conway Village. Whether you choose one of the Valley Trains to Conway or Bartlett, or take the Notch Train through spectacular Crawford Notch, this is a journey back in time the whole family will enjoy. Valley Train Season: mid-April through December. Notch Train Season: late June through mid-October. Coach, First Class, and Dining Car options are available on all routes. Chilren under 4 ride free in Coach on the Valley Trains. Well-behaved dogs are always welcome.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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2,059 reviews
Very good

Kathy B
2 contributions
Oct 2022
The good: The train is atmospheric and comfortable. My party sprang for a meal in the upper dome, and the booth clearance was enough to accommodate a tall, portly member of my party, who usually can't fit in restaurant booths. The train and catering staff was friendly. The food was artfully prepared and very tasty.

The inexcusable: Pre and post ride customer service was absolutely counterproductive. It was as if this company had never run a train tour before. If you buy a ticket online, you have to trade it for a paper ticket at the station. Only one person was processing prepaid tickets (and inexplicably slowly), which created a mob spilling into the parking lot -- which got yelled at to move out of the way so that ticketholders for a short run 30 minutes before ours could be processed. If you took a chance and bought a ticket on the spot, however, TWO employees were available for that. The inevitable line for the women's restroom was made worse by the fact that one of the three stalls was out of order, on a weekend. Communication was beyond poor. No one clearly said where to wait to board, although we were told when to board. After the trip, the train was parked on what had been the entrance to the parking lot. No one said what to do, how to exit, anything. The way out involved a VERY steep hill with ruts to reach an exit that was not even hinted at in the train yard. Honestly, the pre and post experiences dampened the pleasure of the actual train trip.
Written October 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Stamford, CT41 contributions
Aug 2022 • Family
Our 16 year old grandson loves trains, so we took all three excursions over 3 days, and rode in 3 different kinds of cars. Staff was wonderful and anxious to talk with interested visitors. We hung out at the station and in the rail yard for the better part of 4 days.

Food on the train was good, both the boxed lunches and the dinners.

We all felt the dome car was overrated especially since you couldn’t hear the narration and we had to accommodate a fourth person at our table since we were only 3. The view was not better than first class so it’s not like the experience you might get on a train out west.

That said, First Class is delightful, especially in the Gertrude Emma car which is a 19th century Parlor Car that has been restored. The best seats are the 4 on the outside back platform that cost $3 more.

The shortest ride has the best scenery. The longest ride takes you past several small stations that are no longer used as it goes through forest that was logged 150 or so years ago and has since regrown.

You can walk through the entire rail yard where there are many cars to view. You have the freedom to film all the trains coming and going, which is exactly what railfans are there to do. The steam engine is impressive but only runs on weekends, so try not to miss that. There are lots of small kids in coach on the shortest ride, but very few on the longer rides.

The model train display is only open Tue-Thu-Sat with members of the model train club delighted to talk with you about their creation.
Written August 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Nashua, NH152 contributions
Oct 2020 • Friends
I love visiting the White Mountains and the Conway Scenic Railway is a great way to see the area from old railroad trails. I've ridden the railway multiple times over the last 5 years. This year we booked the 5+ hour leaf peeper train with some friends. We found the online booking process easy and the train staff really helpful and polite.

We booked lunch on the train with the total cost (train ride + lunch) per person was over $100. Although we missed the peak of leaf color, the views were spectacular. However, the lunch was terrible. The turkey dinner was some stuffing, a layer of some kind of pureed squash and a slab of pressed turkey covered in some salty gravy. Extremely disappointing. The dessert was a choice of cheesecakes that were just ok. My friends and I thought simple sandwich would have been more appetizing. The service was good and we felt bad for the servers to have to serve this low quality food. I'm not sure what the trip would have cost without lunch but would recommend you bring your own food if you plan on a similar trip.

Before posting this review, I emailed Conway Scenic Railway about this and hoped they might respond. Almost one month after the trip I've heard nothing from them. Disappointed by this too.
Written November 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
I am sorry you were disappointed. The food is made fresh daily on the train and if there was something wrong with it, I would of hoped that you would of told your server so they could send it back to the kitchen and I know the Chef would of done her or his best to make it right. This is not one of the typical responses we get regarding the food, please see other reviews. Recommending other guests to bring food on the trains is not possible as we do not allow you to bring your own food. We do have box lunches that one can purchase that are wonderful sandwiches and we do get great reviews regarding those. Unfortunately, I did not receive an email.
Written November 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Alexandra L
1 contribution
Dec 2022 • Family
I feel duped by all the positive reviews. This was such an underwhelming waste of time and money. The train ride itself was okay, but very short. I’m not sure what I was expecting, maybe some Christmas music and hot chocolate, but there was nothing. You arrive at the “North Pole,” which is just a big sign that you walk under, and then you walk up a long path up a big hill to a pretty sad looking auditorium. I have houses in my neighborhood with more impressive light displays…. My 4th grade daughter was walking up the hill and whispered “mom, this can’t actually be the North Pole, right?” I could have taken her to the outlets and told her it was the North Pole and it would have been more believeable. Once you crowd into the tiny auditorium, where you sit on the floor, a group of elves in red Walmart sweatsuits come out with a ridiculous skit about how they “lost the Christmas bells”. You quickly find out Santa put them on the sleigh… crisis averted (*eyeroll*). You then sing a couple of carols while santa walks by and shakes every persons hand. You get back on the train, where you receive a tiny bell and a coloring book and your back at the station. There wasn’t even a candy cane in sight. What could be a really magical experience is a total rip off. My oldest went from still holding on to a belief in Santa and Christmas magic to finally calling our bluff because of this experience. Do not waste your money.
Written December 23, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jersey3 contributions
Oct 2022
We took the Mountaineer on 10/11/22, we were looking forward to it for months, purchased first class seats, almost $300 for the two of us, we boarded the train and sat waiting to depart, everything seemed very unorganized, we were in a dome care and it was very hot, finally after leaving the station at least a half hour late, luckily once the train finally started to move, the air conditioner kicked on. The ride is beautiful, especially if you are lucky enough like were were to be in the domed car, if not, all you could see would be the bottom of trees. Stopped at Crawford Notch, was told to be back on the train for departure at 2:20, we walked around, had a snack and was back onboard at the time we were told, only to have to sit for almost an hour while we waited for other guests to board, some were late returning or in the case of the tour bus group, staff had told everyone that they wouldn't be returning so other guests could spread out, this information was incorrect, they were, in fact, returning with us so the staff had to move everyone again. During this debacle there was absolutely no communication from the staff, guests were just sitting there not knowing what the reason was for the delay. Another issue was there was no communication regarding what we were even seeing from the train, no narration, although there were speakers on the train, I'm assuming they didn't work. This trip was so disappointing that we ended up canceling our reservations for a dinner train, we just couldn't bring ourselves to take another train.
Written October 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

William M
1 contribution
Oct 2022
After having tickets for several months as part of a group celebrating a birthday, our day arrived and off we went to North Conway.

We arrived to massively long "will call" line for ticket pick up, no nearby parking, and a customer experience that needs a total retool, if it ever existed previously.

Once on board, the train itself was clean enough, and the staff polite. We were offered beverages soon after leaving the station, and since we had left at 12 noon, anticipated eating shortly since we had purchased the "2 course meal" option. Our meal was served on the return trip, some 2.5 hours after we boarded. I will say this....the meal was very good. Except for dessert.....which, according to staff, never made it on board the train, effectively making our 2 course meal a 1 course meal. In an attempt to make up for this, staff passed out Reese's Peanut Butter Cups. Nice, but not an option for some us.

The coup de grace was just before arriving back in North Conway, and being charged for the two sodas we had at the onset of the trip, nearly 7 dollars. Yes, we were charged for the soda after having paid for the 2 course meal, that was a one course meal. And although we were a group of 6 adults, one of our group was charged for the kids meal another family (unrelated to our group) had ordered.

Take home points: Nice train, great views, ZERO regard for the customer experience.

Let's hope they can fix this going into next year, but it appeared to us that a factory reboot is probably in order.
Written October 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jenny N
Union City, TN13 contributions
Oct 2022
Don't waste your money on the excursion. I booked our reservation in April for our October trip. I was told by reservation guide that I was getting excellent seats in first class. I was also encouraged to order box lunches for the five hour ride. Our seats were awful Q1 and Q2 at the very back of the train. We were cramped in the one bench for two people.. All other seats were double seats facing each other which gave each passenger more leg room and more comfortable seating. There were no trays to put your drinks or lunch so in addition to be crowded we had to juggle our lunch in our laps. Speaking of lunch they had no record of our purchase and we finally got our lunch about 2 hours late. Due to our position on the train we could not hear a word the narrator was saying. As other reviewers have stated you will not see anything that you cannot see from traveling by auto on the highway. Our excursion cost $252 and it was the worst experience of our 10 days in New Hampshire. I wish I had read reviews before I spent any money. Early booking did not get me good seats or service. Our service was hampered by two or three tour bus passengers that boarded before us and service was catered to that group. I tried several times after returning home to contact a manager to express our disappointment in our experience but was never able to speak to anyone in management.
Written October 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Al G
Pittsburg, New Hampshire, United States36 contributions
Oct 2022
I have ridden the conway scenic several times in the past. I have not tried to think of them as a money making tourist trap, but I no longer can. Here is why. I booked a dome coach seat on the mountaineer. I was informed that there would be a 50% surcharge because I was riding in their new premium dome coach, the 'Sherbrooke'. I chose to accept their terms and book the trip. I then chose the 60 dollar 6 course lunch. Again, this was a conscious choice on my part. No fees were hidden. But what I received fell way short of paying top dollar. First of all, the intercom system was not working in the dome. None of the narrations could be heard Not only that, but the toilets were not working as well. (Not only on this car, but others as well) If you are going to surcharge customers for a car that you chose to purchase, at the very least make sure that the basics are in working order instead of rushing the car into service to make more money. The tomato bisque appetizer was great. What followed was a miniscule salad with a few pieces of romain lettuce and little else. The stuffed shrimp plate consisited of TWO shrimp, 5 stalks of asparagus, and a couple of bites of potato. The raspberry cheesecake was delicious and just the right portion for dessert. I understand that meals on a train come at a premium price, but at least deliver something that makes the customer feel that they got what they paid for. As a business owner myself, I am not one to complain about another business' shortcomings. But this experience was clearly all about profit and not giving the customer what they pay a premium price for. Sadly, I will not be returning to the Conway scenic.
Written November 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Florida7 contributions
Aug 2020
Bad experience. Ordered mountaineer almost a week ahead . Got there early looking forward to the trip . Then we were lead to our first class seats for 90$ a ticket. Hattie Mae wagon , so we are lead past nice cushioned old style decor couches with high vaulted painted ceilings and polished wood railings with what looked like shower curtains separating the cubicles .... all the way past them in fact. To our seats- one side cushion couch the other side two old regular chairs with plexiglass instead of wooden do rations and no ceiling to speak off , just a low metal frame above us.Right across from us seats a guide with his notepad and mic yet he at least has cushioned chairs unlike our cubicle with regular chairs. I got a bit perplexed and asked why we were sat at the end where everything looked different at which point I was quickly told everything is sold out, by that time train was already moving.I sat through nearly 2 hours of views of trees and rocks and mostly backyards and waving hikers and about 20 min before Saco lake was some pretty views. At that point we were told that on the ride back we will be switching sides with our neighbors on the opposite side but not us because we didn’t have anyone to switch with , apparently the guide had no intention to sit for next 2hours on a chair! So on to road back with same view next 2hours. When we got back the station was conviniently closed so I couldn’t address my concern. Then I got a text from someone asking me to rate my experience which I swiftly noted as horrible, someone by the name of Rhonda swiftly got back to me and at first did not believe me untill I sent her photos of where we were sat.
Then proceeded a very bizarre explanation that this was done as a FAVOR to us because the train was sold out , I inquired if they also have seats in the toilet just in case they ran out of regular chairs for the price of a first class ticket,! Apparently according to owner,co-owner ,manager Rhonda this is typicall practice to accommodate guests and that no one ever complained till now. I found I’d very hard to believe that for $90+ You could seat people on simple restaurant chairs on a train that is not even allowed in coach class. But Rhonda persisted , to which I informed her it will be my civic duty to 8nform others of how she accommodates her guests ! She hung up , just to call a few minutes later and offer me a one ticket refund. Sure I ll take the refund but your customer service stinks none the less, you know you screwed up big time and yet you proceeded to make up lame excuses to cover the mess ,
Written August 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
As I explained to you that the car was sold out and we tried to accommodate you by giving you the last seat in the train car. I was not on the train and was unsure of what your situation was as most guest are extremely happy when a car is sold out, for us to go out of our way to get a seat for them. Upon listening to you, I was still unsure as to what you were upset about, until you brought to my attention (after you explained to me about the narrator being on the other side of you). That is his job and that is where he normally sits as the car is not always sold out and normally there is no reason for him to move. His PA equipment is on that side and he just can't go across the isle. After speaking with you for the second time, I researched further as to what the situation was and graciously called you and refunded you. So to clear things up, we did not screw up, it was an unusual circumstance and the phone call that ensued was miscommunication as to what exactly happened and then we made good on that. So my civic duty is to respond and explain the situation rather than misinform to other guests what the situation really was.
Written August 28, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Simsbury, CT65 contributions
Aug 2020 • Family
We were quite disappointed with the Railway’s social distancing measures and related protocols leading up to the train ride itself. Leading up to boarding the roped off queue was very crowded with no distancing or markers, and guests were leaving little to no space, some of whom had no masks on or were wearing masks improperly. Large groups of people were congregating - creating congestion and confusion prior to boarding due to lack of signage and staff to guide people. Along the platform yellow circles were painted for spacing but customers weren’t paying attention and again, no staff were present explaining or reminding folks to be mindful of the markers. The same was true indoors of the markers on the floor for the ticket window and witnessed lack of proper mask wearing and distancing by both customers and staff. My family found it to be quite overwhelming. We never witnessed a staff member cleaning any commonly touched surfaces on the train, in the restrooms, or inside the ticket building.

Once seated, we were at least spaced out from other parties and the windows were open. I never saw a staff member once during the 90 minute train ride to check on things. There was no narration, not even available on a phone app so you could listen with headphones. In a prior year there were two opportunities to briefly leave the train. Due to the long boarding process to properly distance passengers on the train, I suspect this was not possible but we did not see that noticed or advertised anywhere.

This year we had wanted to try the COG, but read reviews about their lack of COVID precautions and enforcement and decided to pass. Since I couldn’t find this type of feedback on the Conway, decided to give it a try but deeply regretted it due to lack of COVID precautions and enforcement.

This year the price was disappointing - felt like I spent nearly $100 just to give my family the virus. I would have rather paid a small COVID surcharge if it meant that they would have been properly staffed to enforce distancing, mask wearing and cleaning best practices.
Written August 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Sir, We do sanitize and are following all of COVID-19 requirements and if you read other reviews from our guests, you will see we have very positive comments.
Written August 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Conway Scenic Railroad (North Conway) - All You Need to Know BEFORE You Go

Frequently Asked Questions about Conway Scenic Railroad

Conway Scenic Railroad is open:
  • Mon - Tue 9:00 AM - 5:00 PM
  • Thu - Thu 9:00 AM - 5:00 PM
  • Fri - Sat 9:00 AM - 9:00 PM