Kahuna Laguna
Kahuna Laguna
4.5
11:30 AM - 8:30 PM
Monday
11:30 AM - 8:30 PM
Tuesday
11:30 AM - 8:30 PM
Wednesday
11:30 AM - 8:30 PM
Thursday
11:30 AM - 8:30 PM
Friday
11:30 AM - 8:30 PM
Saturday
11:30 AM - 8:30 PM
Sunday
11:30 AM - 8:30 PM
About
The ocean has COME TO New Hampshire! Dive into a tropical adventure with the entire family at Kahuna Laguna, northern New England’s first indoor water park at Birchmont Resort & Spa at the former site of the Red Jacket Mountain View in North Conway, NH. It’s 40,000 square feet of splash-tacular fun! Zoom through one of four high-speed tubes before splashing into the landing pool below. Body surf in the swirling wave pool. Square off against your friends in an exciting game of water basketball or volleyball. And watch out for the 150-gallon tipping bucket! The whole family will enjoy the activity pool, water cannons and play tower, and your smallest kahunas will have a great time in the shallow pool, an area designed with them in mind. The White Mountain Pizzeria is ready with a snack or lunch when you need a break. Kahuna Laguna is located on 40 scenic acres in the heart of the White Mountains, with sweeping panoramic views of the surrounding area.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
4.5
413 reviews
Excellent
237
Very good
111
Average
37
Poor
14
Terrible
14
Melissa M
1 contribution
Feb 2020 • Family
Pre-paid $50 per child x4 for water park passes; told at the front desk that the $10 observation fee for parents had changed to $50 per parent!! What?! To sit there?? Customer service/“manager” was of no help and completely rude. I would never come back again. Over-priced; over-chlorinated pee pool! No thanks!!
Written February 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
melissamF7725GC,
I apologize for your dissatisfaction with our pricing. Unfortunately we offer tickets to non-hotel guest for admission only. Our capacity is based on occupancy and therefor all attending must purchase admission passes.
Alex and the Kahuna Laguna Team
Written February 20, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan K
New Hampshire, United States159 contributions
Aug 2021
This is such a fun place for everyone of all ages. There is a lot to do there. The life guards were on the ball when we saw a man go under the water and had difficulty getting out. The lifeguard jumped right in and assisted him to to the exit. They walked the gentleman to a bench and took care of a wound he sustained when he scraped his arm on something. Very impressed.
Written August 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BeachRock77
Boscawen, NH129 contributions
Aug 2024 • Family
Stayed in N. Conway for two nights with our granddaughter. Went to Storyland one day. Fun time, but she’s 8, so a bit young for her. We really enjoyed Schouler, the town park. Great playground and splash pad for the littles. Tuesday night there was an outdoor market, food vendors, band concert and lots of friendly people. Cathedral Ledge, Diana’s Bath waterfalls, Echo Lake park, Kancamagus and the scenic railway are close by. Something for everyone. Expect large crowds and traffic during fall foliage.
Written August 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kgardner4@comcast.net
Franklin, NH1 contribution
Feb 2020 • Family
Tried using website to purchase 4 tickets and had 25 available. System took all of our information except credit card yet says will bill cc and got no confirmation. Just says pick up at reservation desk. Called desk to be forwarded to answering machine. No return call.
Written February 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kgardner4,
I apologize for your frustration with your attempt to purchase passes. I am however happy that we were able to find a resolution and you were able to enjoy the park yesterday. Just to clarify for readers we did research your reservation and there were no attempts made on the website, and you did receive two returned phone calls which led to your park access.
Warm regards,
Alex and the Kahuna Laguna Team
Written March 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paul D
2 contributions
Feb 2020
Great location for an indoor water park. Great distraction and a way to passthe time away, if your a child. Not so much for the older population, as advertised. And for the price, better for a break with he kids.
Written February 13, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mandi E
Fryeburg, ME68 contributions
Dec 2019 • Family
We absolutely love it here . We’re locals and go at least once or twice a year. Our kids love the water slides and the giant hot tub. The drinks are great and the place is very clean . The cost is a bit high for locals though.
Written October 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Victoria
Concord, NH12 contributions
Apr 2021 • Family
A great place to bring your kiddos!
My boy is 6 and loved the slides! He went on the red and yellow one and had a blast!
He also loved the wave pool!
I’d get there early if you want a lounger or a table, as they’ve a highly coveted amenity there.
We stayed at the resort too, and the breakfast was amazing! Especially their chocolate chip pancakes!
Clean rooms and easy check in.
Highly recommend!
My boy is 6 and loved the slides! He went on the red and yellow one and had a blast!
He also loved the wave pool!
I’d get there early if you want a lounger or a table, as they’ve a highly coveted amenity there.
We stayed at the resort too, and the breakfast was amazing! Especially their chocolate chip pancakes!
Clean rooms and easy check in.
Highly recommend!
Written April 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elizabeth
1 contribution
Jul 2020 • Family
Not bad for a rainy day or during the colder months! It has a wave pool, 5 slides (3 you use tubes with, 2 that you don’t), a splash park style structure with smaller slides and lots of fountains (plus the big dumping bucket), a wading pool with 3 toddler size slides, a pool that connects to the wave pool with basketball hoops, and a huge hot tub.
There’s tons of lockers and the bathrooms were clean. I believe they sell food but due to Covid it was closed.
I will say, our experience was super positive bc it wasn’t busy at all bc it was closed to the public and only open for hotel guests. No lines and no crowding made it a great experience!
There’s tons of lockers and the bathrooms were clean. I believe they sell food but due to Covid it was closed.
I will say, our experience was super positive bc it wasn’t busy at all bc it was closed to the public and only open for hotel guests. No lines and no crowding made it a great experience!
Written July 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SevenSevenThreeMA,
Thank you for this positive review of what sounds like a fun trip. We appreciate the compliments and all that led to this great review. Join us again soon and enjoy the rest of your summer.
Alex and the Kahuna Laguna Team
Written August 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nathan m
Fort Liberty, NC5 contributions
Jun 2012 • Family
The ownership and management of the Red Jacket Kahuna Laguna in Conway NH are not military friendly at all. They told me on the phone that can and will change there prices for military personnel at a whim. They will charge full price to people who serve overseas fighting wars but discount people who use AAA. It's sad and this is a warning to all US Military Personnel that this facility does not care about the military at all. This facility will hopefully be blacklisted to all service members soon.
Written June 2, 2012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for writing, albeit a post regarding our water park prices seemed confusing. We do not have a AAA Kahuna Laguna rate nor any other discount! We do however work with all of our groups who wish to book a fund raising day for great causes such as military and other constituents. Please contact me directly to arrange such a group and thank you again for posting your thoughts!
Written June 4, 2012
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NEFANMAN
Manchester, NH201 contributions
Apr 2011
We stayed recently at the Red Jacket as we took our 3 and 7 yr old to the waterpark for April vacation. You see the videos and go on the website for Kahuna Laguana, very impressive. Upon arriving you see it is really the size of a large gym, really not a lot inside. I have been to Cocoa Keys in Danvers so I can compare the two. Towels and Life Jackets are provided which was really good. I do want to mention that you do not get the strong chlorine smell of other parks I have been to. KL seems to use some sort of salt based chlorine. This took some adjusting too, stung eyes pretty badly, open pores could really feel it. Kids complained of stining eyes several times, not sure I liked it that well.
The staff here is very good with lifeguards at every station. To the immediate right you have a 'mini' version of the sprayground. When I say mini I mean it is very small in comparison to the bucket at Cocoa Keys, Canobie Lake, etc. More for really small kids with a couple of kiddie slides. In the back there is a spray umbrella, overall my kids were not really interested in this part.
In the middle is a small wave pool. This is where we spent 60% of our time. The waves go for about 5-7 minutes and then the pool is calm. The kids really liked this. i want to reiterate that this pool is very small, there were not a lot of people there when we visited mid-week. This pool was crowded then, I can't imagine what it must be like on a busy weekend, vacation time. The bottom of the pool is very gritty, assuming for safety. I scraped both my knees enough to bleed and my kids scraped their feet and legs up pretty bad as well. First Aid station was good and provided band-aids for the kids. This pool is connected to a small pool with baskets with some supplied balls. This is not a good spot for the young kids as balls are traveling fast and make a big splash when hitting the water.
The back left has a small 'kiddie' area. This area has three small waterslides for the kids with a couple of sprayers. This is where we spent quite a bit of time as well. On the far back right is a Hot Tub (under 6 not allowed). Tub was always full of kids, not sure if 6 yr old age mark really is enforced.
The water slides were very good for an indoor waterpark. There are 2 body slides and 2 raft slides. One is open and the other is enclosed (dark) as you slide down to the pool below. The bottom of the slide is only 3 ft deep, I say only because I'm not sure they are built for a 225lb man. I scraped my back on the bottom of the pool that left a mark and also scraped my elbow another time pretty badly where it left a pretty significant scar. Overall I really enjoyed the tube slide.
There is a small cafe to buy food/drinks. Typical food fare of burgers and chicken fingers. Not really good and very expensive. We actually took a break and went to Pizza Hut down the road for dinner.
Rating my experience overall I would have to say this was a nice place to visit with my little ones. Was I expecting more, absolutely!!! I really wish I did not get the Swim and Stay package as the room was overprices, payed $250 for waterpark and room for one night :( If you insist on going my recommendation would be to pay the $20/person and get your 4-5 hours in and leave. Again it is very small and you can get your fill of this place in that time frame. I hope my review was helpful.
PROS: Something different to do with kids, waterslides, staff, cleanliness, locker rooms, showers, swimsuit dryers, hours (allow you to spend all day, typically to 9-10pm depending on the day and following following morning as well if desired).
CONS: Chlorine used (burned eyes), scrapes, very small (not a lot of different things to do), seating (not a lot, you will need a locker for your things)
The staff here is very good with lifeguards at every station. To the immediate right you have a 'mini' version of the sprayground. When I say mini I mean it is very small in comparison to the bucket at Cocoa Keys, Canobie Lake, etc. More for really small kids with a couple of kiddie slides. In the back there is a spray umbrella, overall my kids were not really interested in this part.
In the middle is a small wave pool. This is where we spent 60% of our time. The waves go for about 5-7 minutes and then the pool is calm. The kids really liked this. i want to reiterate that this pool is very small, there were not a lot of people there when we visited mid-week. This pool was crowded then, I can't imagine what it must be like on a busy weekend, vacation time. The bottom of the pool is very gritty, assuming for safety. I scraped both my knees enough to bleed and my kids scraped their feet and legs up pretty bad as well. First Aid station was good and provided band-aids for the kids. This pool is connected to a small pool with baskets with some supplied balls. This is not a good spot for the young kids as balls are traveling fast and make a big splash when hitting the water.
The back left has a small 'kiddie' area. This area has three small waterslides for the kids with a couple of sprayers. This is where we spent quite a bit of time as well. On the far back right is a Hot Tub (under 6 not allowed). Tub was always full of kids, not sure if 6 yr old age mark really is enforced.
The water slides were very good for an indoor waterpark. There are 2 body slides and 2 raft slides. One is open and the other is enclosed (dark) as you slide down to the pool below. The bottom of the slide is only 3 ft deep, I say only because I'm not sure they are built for a 225lb man. I scraped my back on the bottom of the pool that left a mark and also scraped my elbow another time pretty badly where it left a pretty significant scar. Overall I really enjoyed the tube slide.
There is a small cafe to buy food/drinks. Typical food fare of burgers and chicken fingers. Not really good and very expensive. We actually took a break and went to Pizza Hut down the road for dinner.
Rating my experience overall I would have to say this was a nice place to visit with my little ones. Was I expecting more, absolutely!!! I really wish I did not get the Swim and Stay package as the room was overprices, payed $250 for waterpark and room for one night :( If you insist on going my recommendation would be to pay the $20/person and get your 4-5 hours in and leave. Again it is very small and you can get your fill of this place in that time frame. I hope my review was helpful.
PROS: Something different to do with kids, waterslides, staff, cleanliness, locker rooms, showers, swimsuit dryers, hours (allow you to spend all day, typically to 9-10pm depending on the day and following following morning as well if desired).
CONS: Chlorine used (burned eyes), scrapes, very small (not a lot of different things to do), seating (not a lot, you will need a locker for your things)
Written April 29, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank You for your review. Sounds like the kids had a great time. Happy to hear that you were able to enjoy the variety the park offers for the age differences.Those waves can be a surprise when they come on you almost forget you are at a water park and not the ocean.The slides are a thrill even at my age. Staff was very happy with the recognition.We take safety seriously and for that reason we offer complimentary life jackets ,and lockers for your valuables.The floor can be a bit abrasive, but again it is with safety in mind.
Alex Johnson
Director
Written May 16, 2011
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a two night stay and I’m confused as to why we only can use the water park from 3pm to 9pm. We called and that’s the info we got. I understand the hours for when we check in at 3pm but the next day the kids will have to wait until 3pm to use the water park?!
Written March 18, 2019
I would have to know your specific date of arrival to tell you specifics on operation times, but I'm assuming that the water park doesn't fully open until 3pm on that date. The wave pool and hot tub are usually available for guests to enjoy prior to the park fully opening. I hope this is helpful. Thank you for choosing us.
Written March 19, 2019
If you get a room at the affiliated hotel with water park passes can you go to the water park the day of check in (prior to the check in time)?
Written February 2, 2018
Yes. You can start using the water park at noon, prior to the check in time. You can also use the water park from 8 to 10am the day you check out.
Written February 2, 2018
How much do you charge for two adults and 2 kids ages 2 & 5 who are not staying at the hotel? We would be there either May 9th or May 10th/17.
Written January 20, 2017
We offer day passes on a limited basis if space is available. Please call 603-356-7817 for daily availability.There are no advanced ticket sales and capacity restrictions apply.
Hours are normally 3-9 off peak and Noon-8pm peak periods.
Ticket prices are $40 off peak and $50 during holiday or school vacation periods.
Children two and under are complimentary.
Thank You
Written January 20, 2017
Is this a good place for a 2 year old? Loves water and to swim, but is there enough different things for him to do?
Written January 4, 2017
Yes, it good for toddlers. If you are spending the night at the hotel it's great because they have extended hours for the hotel guest.
Written January 10, 2017
Diane C,
Hotel guests admission would be $20 per person /per day.Children two and under receive complimentary admission. Tickets are valid until 9pm ,and the following morning from 8:30am-10am if park hours permit.
Written June 17, 2015
If you need to be a guest at the hotel, why are coupons offered in the "Fun Pass" coupon book?
Written May 14, 2015
We do offer day passes to non-hotel guests when occupancy permits. Please call for availability (603)356 -5411
Written May 14, 2015
J P
Thomaston, Maine
Is there a weight limit on any of your slides/attractions?
Written February 28, 2015
The weigh limit for a single rider is 300lbs, and a combined weight for two rider limit is 400lbs.
Written March 6, 2015
Do you need to stay at the Red Jacket to access the Kahuna Laguna?
Written January 15, 2015
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