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Saco Bound
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Keri J wrote a review Aug 2020
9 contributions1 helpful vote
Tubing...thenriver was spectacular and the views were great. Cant blame the company for the slow currents but leave extra time. Customer service was poor. The office staff were utterly bored with their job. Wait time for someone to give us tunes was too long given we were the only ones checking in at the time. Large groups were annoying and did impact our trip as we tried to get away from them. At the end of the arduous trip, we had to pack dozens of tubes into a trailer..but only some of us. In the rain with kids. A passenger refused to wear a mask and was still allowed in the van. Im not really sure what we paid $150 for them to do other than provide tubes and have us haul everything to and from the river. Beautiful river, but many other companies might offer better customer service and a better attitude.
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Date of experience: August 2020
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mkkkfamily wrote a review Aug 2020
Long Beach, New York69 contributions29 helpful votes
I should have known I was in trouble when the staff dragged 3 kayaks in poor condition to the top of a hill and said there you go. Seats were broken on 2 of them - they looked like they were 20 years old. The river was fine but then they don't control the river - actually loved that part of it - but the put out was horrible. 1st it wasn't clear where to get out - then there was a confusing sign about 200 feet from the put out that said to wait there - we did - big mistake - the actual pick up is about another 200 feet and the staff won't help you or look for you. Bottom line you are expected to drag these boats over a hundred yards, up and over uneven rock and dirt. Miserable way to end the day - I would never use them again!
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Date of experience: August 2020
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GregandTrishXOXO wrote a review Aug 2020
Clinton, Massachusetts2 contributions
Do not use these people. They screwed up two reservations in two months for me. The first one they just claimed the reservation didn’t exist and had no more boats so oh well.... I should have learned my lesson but the second trip was an annual trip for the last 5 years with close to 20 people. I made reservations months in advance and had to call back several times to correct the email confirmation that was incorrect. Long story short their quote was not complete and even though details were reviewed in length they failed to mention over $300 in extra fees. When I called to discuss this the employee looked me up on their system and found the first trips reservation but had no excuse for that misunderstanding and then went on to say that the additional fees were all standard and the quote I was given was just for the boats not everything else we discussed. Horrible customer service. Saco river is great but Saco bound sucks.
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Date of experience: August 2020
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Cindy lee wrote a review Aug 2020
Nashua, New Hampshire2 contributions1 helpful vote
Horrible day on the water - the part where you have to take the boats out in Maine is ridiculous - very long and rocky to expect people to do with no help - will never book with this company again
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Date of experience: July 2020
1 Helpful vote
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Shannon H wrote a review Aug 2020
3 contributions1 helpful vote
Amazing experience me and my husband enjoyed it so so much so relaxing id recommend anybody to come here we will 100% be back soon
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Date of experience: July 2020
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