Terrapin Tours
Terrapin Tours
5
Monday
9:00 AM - 4:00 PM
Tuesday
9:00 AM - 4:00 PM
Wednesday
9:00 AM - 4:00 PM
Thursday
9:00 AM - 4:00 PM
Friday
9:00 AM - 4:00 PM
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About
Terrapin Tours offers group tours from New Hampshire. Join us as we travel together in a relaxed, fun atmosphere. Our goal is to create an environment where everyone can enjoy the journey and take the time to "stop and smell the roses" along the way. So "Hop on the Bus" with Terrapin Tours and let us take the stress out of travel!
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
5.0
35 reviews
Excellent
33
Very good
1
Average
0
Poor
0
Terrible
1
Lana
Lisbon, NH25 contributions
May 2022 • Friends
I just returned from a trip to the Ottawa Tulip Festival with Terrapin. From the exclusive, Lord Elgin Hotel to the wonderful meals provided and outstanding tours, this trip was the best! There are many obstacles encountered in traveling today with so many places either closed or limited hours. Kelly had to make changes up to the last minute and did so filling our trip with such great memories including a rehearsal performance of the RCMP Musical Ride. This rehearsal was for the performance the next day for Prince Charles. The weather predicted wasn’t great but Kelly made changes to the schedule that worked out for the best. A member of our party got lost at the tulip festival and she handled it with such ease and calm. I have been on many tours with Terrapin and highly recommend each one.
Written May 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the kind review! It was a great trip and a pleasure traveling with you. I am glad that we were able to make everything work - despite the not so perfect weather and last minute changes. See you on the bus!
Written June 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ddwaller1
Estero, FL39 contributions
Oct 2021
Terrapin Tours is the ultimate in exploring both in and out of the USA. Having extensively traveled around the world with a variety of tour companies, Terrapin is far superior. The tour groups are small giving you a customized and personal experience. The itinerary is why I selected this tour. However, the Director builds upon it expanding your experience. An example, is a surprise dinner surrounded by polar bears swimming around us. Since this tour was during the covid restrictions, Terrapin even set up a testing site to help us getting into Canada. Best of all, you our family not just customers. We cannot say enough about Terrapin and strongly encourage you to join the family.
Written November 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WOW! Thank you so much for these kind words. We can't say enough how thrilled we are that you enjoyed your Ultimate Polar Bear Adventure tour. This trip is a once-in-a-lifetime experience and is filled with special (and exclusive!) Terrapin touches and we can see those are what helped make the trip extra special :) We thank you again for choosing to travel with Terrapin Tours and look forward to seeing you again in the future!
Written December 14, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lana
Lisbon, NH25 contributions
Oct 2021 • Solo
I had the pleasure of traveling to Martha’s Vineyard with Terrapin. What a perfect time away! Upon arrival, we had dinner at our hotel, The Harbor View. I have a dairy allergy so they were very accommodating by offering me a spinach chicken dish which was excellent! Breakfasts were included and you could eat from the buffet or a made to order dish. The buffet was vey tasty with real scrambled eggs, toast, croissants, bacon, fruits, etc. A couple of travel friends ordered pancakes and said they were very good. We toured the island with local, Jay Schofield, who has vast knowledge of the island, On our way home we stopped at Woods Hole Oceanographic Institute which was very impressive and worth the stop. We ate lunch at Landfall Restaurant before departing. My broiled fish lunch was excellent!
Thank you Terrapin for another great trip,
Thank you Terrapin for another great trip,
Written October 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for taking the time to write this thoughtful review. We are thrilled to hear you enjoyed your trip with Terrapin Tours to visit Martha's Vineyard. Offering our clients high quality accommodations, dining, and service is a top priority and something we see you were very pleased with. Thank you again for your review and we look forward to seeing you "on the bus" in the future!
Written December 14, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lana
Lisbon, NH25 contributions
Oct 2022 • Solo
Terrapin Tours never disappoints! We traveled to,Chateau Montebello In Quebec to stay for 2 nights. The first evening was an excellent dinner at the Chateau. I had salmon. I have a dairy allergy and they prepared everything without dairy including a delicious brownie. Being dairy free, I am often told at restaurants that they cannot offer me anything. I was pleasantly surprised. The next day we visited Parc Omega and saw many varieties of animals native to Canada. We were treated to the fun experience of feeding the deer carrots. After this, we had a yummy lunch at the Chateau. We had time on our own to experience the many trails surrounding the chateau or enjoy the beautiful log cabin. I have traveled many times with Terrapin Tours and will again.
Written October 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for the kind words Lana! It is always a pleasure having you on our tours and we are so happy to hear that you loved Chateau Montebello as much as we do :-) We'll see you on the bus!
Written January 24, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julie H
1 contribution
Dec 2023 • Friends
The 11 day bus trip to Nashville was nothing less than amazing! Of course all the shows, site seeing, museums, and events were great but what really amazed me was the staff from Terrapin Tours including the bus driver. They made sure we were always happy, laughing, and comfortable the whole time. They went above and beyond to put us up in great hotels and added a few surprised along the way. Their attention to detail really made the trip a pure pleasure to travel with them. Love these guys!
Written December 27, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the kind words! It was so wonderful to have you on the tour, and we are really looking forward to traveling with you again.
Written January 11, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter R
1 contribution
Apr 2024 • Family
Linda Edelman did an outstanding job as tour leader! She was clearly very knowledgeable about the city and was very tuned in to individual tourist needs. The three days were very well organized, yet also flexible enough to allow us to revisit a mid-town jazz club that we love and to explore city sites that we had not before experienced. Terrific overall trip and experience!
Written April 28, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for your kind words Peter! I am so glad that you enjoyed the trip to New York City and that you appreciated Linda's knowledge and experience - the city has so much to offer and it's nice to have someone on board that knows it well :-) She's a keeper! Looking forward to traveling with you again in the future.
Written May 10, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Penny C
Hudson, NH1 contribution
May 2024 • Friends
May 29th was a beautiful day for a trip to Boston ! The bus they used was absolutely lovely to travel in ! we made great time into Boston and we were early for our dinner reservation ! There were a few choices for the meal ,chicken , salmon,shrimp and prime rib. I chose the shrimp because I don't eat meat and I love shrimp ! I am also highly allergic to peppers! I become ill even when I smell them ! I called Terrapin twice to make sure they knew and I would not be served peppers ! The menu also did not say there were peppers with the shrimp ! What do they serve me ? Shrimp and rice with peppers !! Sent the food back and again said I was allergic ! Not a good experience! Why, when Kelly got to the restaurant she did not alert the staff that I had this allergy ? I'm one person who had an allergy , all Kelly had to do was walk over to me and show the staff where I was sitting to allow them to make sure I had no peppers ! They also gave us little cards with our choice of an entree with a picture on it ! My card could and should have had an alert on it as well ! Non of this happened and when I addressed her about it she just kinda brushed it off!! Most of the restaurants I go to are very very cognizant about allergies especially because of the liabilities it can create ! You need to take this very seriously, for the guest and the business ! The play was amazing and the rest of the experience was great !
Written May 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Penny,
I am glad to hear that as you mentioned, your overall “experience was great” and that you enjoyed the trip to Boston. Regarding your comments about your allergies, I want to assure you that we did in fact, take your food allergy seriously which is why we reached out to you to clarify your allergy and make sure we understood your needs and requests prior to the tour.
We strive to provide the best possible experience for all of our travelers and apologize that the dinner part of your experience fell short. We did notify the restaurant in advance of your allergy, and an entrée was prepared for you that did not include peppers. While I understand your frustration that you were initially served the wrong meal, I want to note that you were aware that your meal card did not note your allergy, but did not bring it to my attention until the end of the meal, nor did you alert your server. With a life-threatening allergy, I can only assume that you would typically make sure the server is aware of your needs.
It is upsetting to me that this issue occurred and was not brought to my attention sooner, and to hear that you felt I “brushed off” your comments. At the end of the meal, when I learned about the mistake, I apologized for not noting your allergy on your meal card. I expressed that the lack of notation on your meal card was in fact, an oversight on our part, and I did apologize for that oversight - but we had alerted the restaurant in advance (which is why they had a meal prepared for you). I was assured that once your server was made aware of your allergy that your specially-prepared meal was delivered to you promptly, and that you enjoyed the meal that you were served.
If the lack of note on your meal card had been brought to my attention sooner, or perhaps if you had notified your server that you were the guest with the pepper allergy, this situation could have been avoided all-together. It saddens me to know that you felt the need to leave us a 1-star review when, as you stated, your overall experience for the evening was positive.
Sincerely,
Kelly Cooke, Owner
Written June 28, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lou D
1 contribution
Sep 2023 • Solo
I've taken several tours with Terrapin, and each one was wonderful. Kelly and her staff are knowledgeable, are always prepared, and put the interests of their guests first. The trips are fun and informative, and usually include breakfast daily, and maybe a lunch or a dinner. One helpful hint: book early. Some tours are very popular and fill up quickly.
Written September 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the kind review! We love knowing that you have enjoyed our tours and look forward to traveling with you in the future :-)
Written September 29, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sharon
Woodstock, NH172 contributions
May 2022
Just returned from visiting ontario for tulip tour. So much more, amazing step on guide "mr. Darcy" full of info and humor. Kelly is spot on with accommodations that you are able to take in the sites you can walk to during free time. Maps in the area so helpful. She makes people feel special. Highly recommend to singles or couples.
Written May 19, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you so much for the kind words! We love Ottawa and I am so glad that you enjoyed the tour. We do our best to make everyone feel welcome, and to make sure that you have all of the information that you need - as we always say, traveling with Terrapin takes the stress out of travel!
Written June 13, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rick
Epsom, NH1 contribution
Apr 2023
DC in the Spring with Kelly as your tour guide. What more can one ask for. Intelligent, funny, organized, flexible, and pragmatic. This trip had it all from day and night tours to free time to explore on your own. Kelly's knowledge about the history as well as the way things run, enabled us to get to all the right places at the right time. Breakfast at the hotel, lunch on the mall, and dinner at an awesome steak house (although I had the salmon which was also excellent), it could not have been a better 5 days. Thanks Kelly....
Written April 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Rick - thank you so much for your kind words!! I am so glad that you enjoyed the trip with Terrapin, and I really enjoyed traveling with you and your mother. We certainly hope to see you on another tour in the future.
Written April 16, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No questions have been asked about this experience