Hard Rock Hotel & Casino Lake Tahoe

Hard Rock Hotel & Casino Lake Tahoe, Stateline: Address, Phone Number, Hard Rock Hotel & Casino Lake Tahoe Reviews: 3.5/5

Hard Rock Hotel & Casino Lake Tahoe

Hard Rock Hotel & Casino Lake Tahoe
3.5
Bars & Clubs • Casinos
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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3.5
316 reviews
Excellent
104
Very good
94
Average
56
Poor
28
Terrible
34

Patrick O
Mount Holly, NC1,038 contributions
The Hard Rock Casino was fine with adequate slot machines. We did not stay at the hotel. The Rock shop is disappointing at best. Jirath provided the best customer service that he could. For Hard Rock Collectors the selection is dismal. Plus the store does not track rewards or accept the AAA discount. One has to wonder if the store was an after thought.
We were in Lake Tahoe previously when The Hard Rock Cafe was in Harvey's and it was much better. While the casino is fine, the store is not.
Written June 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Babs F
Reno, NV6 contributions
We did not stay at their hotel but did drink, eat and gamble there. All of the staff were extremely friendly and nice. The premises were clean and were being sanitized often. The food was reasonable and very good. The only drawback was that they allowed dogs and many were obviously not service dogs. I was sitting at a gaming table and right next to me was a man with a large pit bull that was barking at everyone that went by. The man sat there for over 4 hours and not one member of the staff asked him to leave. Whenever someone walked by with another dog the dog would go into a barking fit. I felt sorry for the dog.
Written May 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

John379
West Chester, PA629 contributions
We stopped in the Hard Rock to have dinner at the oyster bar. The hotel and Casio area seemed old and tired and after being there for a couple of minutes we had no interest in staying. The place just didn't seem clean to us.
Written July 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

shane h
2 contributions
Couples
No hotel room amenities.(mini fridge, microwave, coffee maker, disposable cups etc) I am glad I downgraded from a spa suite ($499/night) to a Lakeview room($199/night). And even then, the only 2 good things about our room was the balcony and the bed. My wife thought it was too soft, however I like a softer bed. I had to call and have 4 more pillows brought to my room. Also had an ironing board, but no iron.
Since there was no fridge, I had to use the ice bucket and 1 of the extra garbage cans in the room filled with Ice and put my drinks in those. They want to charge $4 for a bottle of water, but not have a fridge to put them in to keep them cold.
The bedside lamps barely worked and the desk lamp did not work at all. The light as you enter the room and the balcony light did not work.
I also think the battery for the door lock was dead because I had to swipe my card over it 3-4 times before it would unlock.
We were gonna go to the Alpine restaurant at 11 a.m. for breakfast, stood at the front waiting to be seated for like 5 minutes. There were others that were either seated and eating or had just been seated. (Maybe 4 tables total)
3 guys were there just staring at us and didn't say a word. Not even "be with you shortly" or "be right with you" We said screw it and went to McDonald's

I will not recommend this hotel to anyone nor will I be back in the future.
Written June 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Shelley R
Sacramento, CA4 contributions
Couples
We stayed in a king suite with balcony at the average rate of $500/night. Very disappointing. Missing wall and light fixtures, dirty bathroom accessories, broken lock on balcony door that took multiple phone calls, a visit to the front desk and a night of wedging furniture in the door to secure it before it was fixed. As an added bonus, one box of kleenex in the suite with exactly one kleenex in it. The maintenance guy who came to look at the lock informed us that the lock "was screwed" then proceeded to tell us "he couldn't" give us anything like a broomstick to wedge in the door, he had no other suggestions for a fix, and didn't know who could give us any suggestions. Two calls to guest services went unanswered. When we visited the front desk in the morning they refunded one day of our $25 resort fee. Really, HR, $500/night for a 1 star experience? We won't return and won't recommend.
Written September 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tim B
1 contribution
What a disappointment. Hard to believe that Hard Rock lends it's name to this place. It was dirty. There were no services. There is no store to buy food other than a dirty cafe that was hard to get seating in as they always seemed to be changing shifts and your wait time was always 30 minutes or more even if there were plenty of tables. The room has no drawers to put anything. We were there for a 5 day stay and wanted to unpack. There are no amenities. There was no house keeping. We had to ask for towels and wash cloths daily. They never picked up our used towel pile. We had to call to get the trash taken out every other day. The shower would not stay at temperature, so you were either freezing or frying. I could go on but why? You get the picture. It was just plain dirty and service was awful.
Written August 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Adrienne G
Lotus, CA1 contribution
Family
Upon arrival, we parked near the Valet area where cars idle to check in. Walked through the double doors, while my family waited in the car, to the front desk and was immediately met with the assaulting smell of vomit. Noticed 2 large (presumably puke) stains on the carpet. It made me want to puke myself.

Checked in around 5 and the front desk told me that the AC was centrally controlled. I asked for a fan to be delivered to my room since we all sleep warm. By 7:30 it hadn’t arrived. After our show, I rechecked with the front desk @ 10:30 to see if the fan had arrived- it hadn’t. She said she would call housekeeping. After 10 minutes, I tried from the room also and stayed on hold for 30 min to no avail. Waited up late for a fan that never arrived.

Bathroom had mold and a poorly patched hole in the ceiling. There was some kind of pill/medication found (by my kid) on the floor. There were only 2 towels for my family of 4 (2 queen beds). Toilet seat was detaching from the bowl. Only 2 pillows per bed.
Furniture was old, cheap and scratched/beat up. Non smoking room smelled like stale smoke. I had requested a room away from the elevator and it was literally the second closest room to the elevator. Kept getting kicked off the Wifi.

The nicest part was the view- but definitely not worth what we paid. All this for a $600 bill?! I’m sick that we paid so much for such a poor quality experience. Complete and total rip off. Stay away!!! I wish that I had read these poor reviews prior to my 2 day cancellation window. Believe them, heed the warnings & save your money and avoid this place at all costs!
Written July 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tinafri
Sacramento68 contributions
Family
Check in was easy. We had a fabulous view. But we tried to get extra blankets three times from housekeeping and that never happened they said they didn’t have any. At 12:30 in the night we called the front desk because the air-conditioning was blowing heat and it was 82° in our room and we were told the air-conditioning doesn’t work when the temperature outside drops below 45°. So We tried to get a fan because the air-conditioning doesn’t work and they said they were out of them. They told us to open the window which we have three small children with us on the ninth floor I don’t think it’s very safe, and no screen on the window. Then the light shined in at 6am Because we cant shut the drapes with the window open so no sleep after 6 AM. Pool is not heated so makes sure it’s a hot day out. Elevator shook one time on us, scared the kids. Casino gambling was so hot it was unbearable.
Written June 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Laura B
1 contribution
We stayed at the Hard Rock Sat night, the place is run down, I understand there is covid but no amenities in the room, no water, plastic cups, coffee, there were 4 of us 1 bar of soap and 2 towels. It smelled like smoke because there is smoking in the casino, they should have a non smoking part of the hotel. It was over priced for our stay at 350.00. We ate at the hotel restaurant, Park Prime it was over priced and the food was terrible, we ordered a burger and nachos, the nachos had crumbled chips and some processed cheese. I thought since this was the Hard Rock it would have been like the other locations, it certainly was disappointing..
Written August 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

aliecakes
Chicago, IL152 contributions
Family
Disgusting. This may be the absolute worst hotel I have ever stayed in. We have 3 rooms, all of them terrible. We had no hot water for 2 days. The heater system is completely jacked. Our phone is broken. And to top it all off the staff is incredibly rude and incompetent. It was really cool seeing a random guy get handcuffed and arrested at 3 pm in the afternoon. Steve at the front desk gave me a snarky attitude and and said "so what, people get arrested here all the time." Wow. Lovely. But also, very believable.People screaming all hours of the night. Doors slamming, paper thin walls, incredibly dingy rooms, terrible drinks. The staff would not even help us get transportation from the airport. This list can go on and on... just trust me DO NOT STAY HERE!!
Written December 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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