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Las Vegas Balloon Rides

Las Vegas, NV, USA
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About Las Vegas Balloon Rides
Las Vegas Balloon Rides is Las Vegas' premier hot air balloon ride provider specializing in sunrise champagne balloon flights and weddings, all year round!
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Las Vegas Balloon Rides
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maryannc924 wrote a review Aug 2022
Las Vegas, Nevada4 contributions1 helpful vote
I’m being generous by giving this a one star. But there’s none lower. Booked this adventure way in advance to mark my 70th Birthday. This would have been the highlight of my special day. So we drove to the meeting place in Pahrump from Las Vegas at 4am only to be told that there’s not an available balloon for us. The reason, the 3rd party scheduler did not coordinate with the pilot.This is TOTAL NEGLIGENCE, UTTER INEFFICIENCY & WORST CUSTOMER SERVICE. What kind of communication do they have in running this ‘circus’? We even received an email reminder. Under the instructions, we were to receive either a phone call or text between 6pm-9pm the eve of the flight. Since we didn’t get either, I called & left a message & also sent an email on the info provided. That should have been a sign but we were hopeful that it was only an oversight on their part. We talked to the owner on-sight but I was so dismayed that none of the options he was offering would make up for this ‘nightmare’. I even invited friends to share in my celebration & I was so embarrassed to disappoint them, too. This is TOTALLY UNACCEPTABLE as this will be the sad memory of my milestone birthday.
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Date of experience: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ken R. wrote a review Jan 2022
1 contribution1 helpful vote
1)Web searching for this particular balloon company was confusing because they all fall under the search of 'Las Vegas Balloon Rides'. Throughout my research, I only found 2 companies that were operating at the time of my visit. This particular company has 2 different websites: hotairballoonrideslasvegas.com and lasvegasballoonrides.com. They have about 4 different numbers to reach them which adds to the confusion. (702) 249-8975, (725) 800-6188, (775) 249-8975 and (702) 300-4008. Their competitor is vegashotairballoonrides.com 2)Depending on which website you use, one website (hotairballoonrideslasvegas.com) offers hotel pick-up, and the other website (lasvegasballoonrides.com.) doesn't. The bottom line is they DON'T offer shuttle pick-up! The trip to the balloon ride is 1-hour from Vegas. 3)Our pilot (Doug) was not pleasant, unfortunately! He did not know how to read the room. He made the assumption that everyone was alike - in terms of humor. You may read different reviews that describe him as funny and humorous but 95% of his non-stop jokes were sexually-oriented and perverted!! I was very embarrassed for my wife, my mother and my mother=in-law who all happened to be devout Christians. He even made a comment that if we didn't like his jokes it was too bad because he wasn't changing. Beware! Be very aware of this warning! Pay the extra money and balloon somewhere else if respect and courtesy are a big deal to you! An example of one of his jokes that I remember goes like this: Doug - How do you scare a bee? Lady Customer - I don't know Doug, how do you scare a bee? Doug - BOObee!! as he gestures grabbing her breast. 4)I had mixed feelings about the flight. I was excited just to be in a hot air balloon but the course of the flight was very disappointing! We basically flew in a circle for 45 minutes. We saw Walmart and Home Depot from different angles! We did watch the competitor go over the horizon. So we were excited for them. 5)One upside if you want to call it that, was the drone footage. I was excited about the drone footage because I'm big on sharing memories. The downside to the upside was that it was a whopping extra $125. The drone pilot did a good job of capturing us in the air. This is a must-have if you are going to balloon. 6)The wine and breakfast were not of interest to my family at all. The breakfast is prepared by your pilot who happens to handle your food without gloves. He has absolutely no concept of etiquette! It's some type of burrito that is brought in from a vendor, a croissant and a half of a banana.
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Date of experience: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CeCe F wrote a review Jan 2022
1 contribution
Where do I start? In the middle of a pandemic, the pilot Doug did not wear a mask and got up in your face and personal to talk. Doug, started with jokes that were cruel and crass from the start! He did not know how to read the room or his patrons and continued with the jokes until there was an eerie silence. He angrily said, "I will just shut up now because I must not be funny to you!" Then after 5 minutes continued with the jokes. The balloon ride started and after hearing 2 people in the group were afraid of heights, he intentionally violently shook the balloon as if he was trying to make us fall out! The balloon ride was spanned over a 3 mile radius, only seeing home depot, walmart, and a few houses. We never went near the mountains, canyons, or anything with a beautiful view. During the ride back to the winery, he continued with the jokes and there continued the eerie silence. He parks, walks from the van to the winery with a bag of food in hand. Once inside, he proceeded to prepare food for the guests using his bare hands. He had never gone to the restroom, washed his hands, or used hand sanitizer. I work in healthcare, and that is disgusting on EVERY level!!! The wine tasting was an absolute joke. Then, to top it off, Doug was trying to charge us more for the video than what was quoted. We had to wait 3 additional hours just to get the video, ONLY because my husband insisted we get it before leaving. If you like rude, crass, and cruel jokes, you'll love Doug. If you want to eat food handled by someone who doesn't wash their hands, you'll love the food, if you just want the experience of a balloon ride without beautiful views, you'll love this company...Otherwise, use a different company!!!
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Date of experience: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marco M wrote a review May 2021
1 contribution
Excellent experience, the people where super friendly and attentive. A lovely experience. Definitely recommended
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Date of experience: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dsalinas2000 wrote a review May 2021
1 contribution
My Wife and I joined Doug and his crew for an early morning balloon flight. We had a blast. The whole experience was super fun. Our Pilot Doug was professional and hilarious. He had us all cracking up the whole time. His crew were all friendly. We went up to over 4k feet altitude and were in the air for nearly an hour. The post flight wine tasting was cool. Sampled 10 delicious wines from the Sanders Family Winery. They gifted us our favorite with a custom wine label commemorating the experience. We finished with a delicious breakfast at the Lakeside Casino. I'd highly recommend Las Vegas Balloon Rides. Fantastic experience!
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Date of experience: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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