Zappos Tour Experience
Zappos Tour Experience
4.5
9:00 AM - 10:30 AM, 11:00 AM - 12:30 PM, 1:00 PM - 2:30 PM
Monday
9:00 AM - 10:30 AM
11:00 AM - 12:30 PM
1:00 PM - 2:30 PM
Tuesday
9:00 AM - 10:30 AM
11:00 AM - 12:30 PM
1:00 PM - 2:30 PM
Wednesday
9:00 AM - 10:30 AM
11:00 AM - 12:30 PM
1:00 PM - 2:30 PM
Thursday
9:00 AM - 10:30 AM
11:00 AM - 12:30 PM
1:00 PM - 2:30 PM
Friday
11:00 AM - 12:30 PM
1:00 PM - 2:30 PM
Full view
About
Discover the wonderful world of Zappos company culture and let one of our fun Culture Guides take you on a 90 minute journey through our fabulous new headquarters in downtown Fremont! Learn about the Zappos Family, our history, our 10 core values, how we create the "WOW" experience for our customers, and even meet a few of our amazing Zapponians! Tour times are: Monday - Thursday at 9am, 11am, 1pm, and 3pm. Friday: 11am & 1pm only. We recommend you sign up to reserve your spot as we are not able to accommodate walk-in requests. Reservations are processed through the web link on this page. Hope to see you soon!
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Zappos Tour Experience
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
4.5
69 reviews
Excellent
46
Very good
16
Average
4
Poor
1
Terrible
2
Jeff T
Pleasanton, CA5 contributions
Jun 2015 • Business
Not many companies open their doors to the extent that Zappos does, and it was interesting to see how they operate. There were some aspects I would have liked to have delved a bit deeper into, like the hiring process, how promotions are determined, and even employee relations practices in such a free-form environment. However, the tour itself was interesting and the guide was fun and helpful.
One other plus was the shuttle. They picked us up at our hotel and brought us back after the tour. Book that in advance if you need a ride.
Tip: Dress casually. I wore shorts, a casual shirt, and flip flops, and I fit right in.
One other plus was the shuttle. They picked us up at our hotel and brought us back after the tour. Book that in advance if you need a ride.
Tip: Dress casually. I wore shorts, a casual shirt, and flip flops, and I fit right in.
Written July 9, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
arvinchin
New York City, NY60 contributions
Jan 2018 • Business
At first, I was a passive visitor. My wife, being a business person read the book and wanted to see how this shoe middleman became so successful. I was curious too but I was a little skeptical. I was intrigued by the fact that the owner/creator woudn't sell his business until he was able to get Amazon to accept and keep the "Zappos Culture"(ZC). It was a nice tour and gave insight into the "ZC". I have visited other businesses, like google, twitter, sauce manufacturers and some seemed a little a little stranger/new age than classical business models. I don't think that they worry about the bottom line so much as they are concerned with employee satisfaction and compliance with the "culture". The employees seemed happy, but I was viewing them from a distance, not as an employee. You should go over the 10 core values which are specific to this business and not necessarily applicable to others. Afterwards, I encouraged my wife to create some core values for her own small business. I know they would be different from Zappos'. The only other institution that I am aware of with Core Values was the military, specifically the Air Force. There were only 3, but they were very good Core Values for the mission of military services and good character building.
Great visit particularly if you are interested in new business ethic.
Great visit particularly if you are interested in new business ethic.
Written February 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZapposCulture
Thank you so much for visiting our Zappos HQ and for taking the time to write and share about your tour experience! Our goal for hosting tours is to help inspire company culture and hopefully we’ve done that for you both!
Please come again and see what new shenanigans our Zapponians get into! Stay connected!
-Ryo Z-
The Culture Maestro
Written February 10, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Continent-Bouncers
Delta, Canada65 contributions
Apr 2016 • Couples
We found this tour on TripAdvisor and thought we would give it a try. I have shopped Zappos but my husband didn't know what it was. The tour was great and our guide was so passionate about working for this company(thanks Ryo). It was very enjoyable. There were only 4 people in our group. My husband and I were lucky enough to do a Google tour in the past and there are a lot of similarities.
At the end of this tour you receive a hardcopy Culture Book.
At the end of this tour you receive a hardcopy Culture Book.
Written April 17, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tx_hr_pro
Austin, TX34 contributions
Jul 2015 • Business
If you are interested in corporate culture, how they are created, nurtured, and/or maintained; you will not be disappointed with this experience. I chose the extended your that included one-on-one time with leaders in the organization. It was expensive ($300+) but I would do it again. Full disclosure: my company paid for it, but got great return on investment with the ideas generated and having a newly inspired person/leader on staff, ready to engage others with innovation. The general tour alone is really inexpensive for the value, I would highly recommend it for anyone who works outside the home. The extended tour is probably only good for those truly interested in creating a culture for their organization. It's not so much a tour as it is a discussion, so be ready with questions if you are going that route.
Written June 30, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sharon J
Saint Peters, MO75 contributions
Mar 2015 • Friends
There was about 7 us in our group in the tour. Our tour guide Christine was pleasant. She answered all the questions we asked and if she couldn't, she found someone who could. The employees there seemed very friendly, considering they had tour groups coming into their work space. Intersting company.
Written March 13, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jason745
Olympia, WA109 contributions
Oct 2014 • Friends
This tour was at the old city hall. The tour was fun, informative, and interesting. We were there during a western vendor event so the courtyard had vendors showing off shoes, free food for employees, music and a bull ride in the middle of the campus.
You can tell it's a fun work environment and they have a very unique culture.
Definitely worth going to, you have to make an appointment ahead of time. They will even pick you up if you don't have transportation.
You can tell it's a fun work environment and they have a very unique culture.
Definitely worth going to, you have to make an appointment ahead of time. They will even pick you up if you don't have transportation.
Written October 30, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meg K
Silicon Valley28 contributions
Sep 2014 • Couples
The corporate tour was very interesting. Their work environment is truly unique and very weird. It's a similar type of feel as the Airbnb HQ in San Francisco. Surprisingly, the average age of their employees there in Vegas is something like late 30's or early 40's; I would have expected it to be mid-20's. I don't think I could ever work there, though - everything is very open. While that encourages people to move around and meet folks in other departments to foster the 'family environment' they're looking for, it also reduces the quiet space I need to do the kind of work I do. But for someone who is used to working with a lot of noise and activity around, it sure seems to be a great place. It's also within walking distance of the downtown casino area (Fremont Street) so you can combine two attractions with one cab ride. Actually, if you sign up in advance, the Zappos people will try to get you to and from the tour. Nice touch.
Written September 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NitroDog
Las Vegas, NV50,333 contributions
Sep 2014 • Family
I posted a few photos. First off - this tour is at the new Zappos HQ in Downtown Las Vegas (the former city hall) not Henderson, NV - they moved over a year ago. This tour shows how "laid back" / yet professional this company treats their employees and customers. Top notch. Voted one of the top companies to work for.
We signed up online and arrived as scheduled. It is FREE. They can also arrange a free Zappos shuttle van to pick you up. Good info is provided about how a company should (and does) treat employees.
I know a few employees at this company and they love it. The tour is great if you've been to Las Vegas before and are looking for something different - and free!
We signed up online and arrived as scheduled. It is FREE. They can also arrange a free Zappos shuttle van to pick you up. Good info is provided about how a company should (and does) treat employees.
I know a few employees at this company and they love it. The tour is great if you've been to Las Vegas before and are looking for something different - and free!
Written September 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VegasBling
Las Vegas, NV2,396 contributions
Jan 2014 • Friends
The following is a long and detailed overview of my tour. If you don’t like spoilers, stop reading now.
I went on the Zappos Tour on a Monday at 11 a.m. I requested the tour three weeks in advance. I received an email acknowledging my request; however, I did not receive a confirmation for the tour until two days prior. My call and e-mail inquiring about the tour was not answered until 9 a.m. the morning of the tour. Since I have high expectations of Zappos' Customer Service, their waiting until the very last minute to confirm the tour is surprising.
When arriving in the parking garage, a security guard will ask for your first and last name. There is free and ample parking in the garage, with an elevator that leads to the courtyard of the building. At the time of my visit, there was an ornate UFO in the courtyard. The compound is split into three sections: 1) Metro Building, 2) Tower and 3) Annex. The Lobby is located in the Annex.
Upon arriving, guests need to sign into one of two computers to the left of the Check In Desk. Employees were busy talking to each other and did not acknowledge guest arrival and provided minimal direction. You receive a Guest Badge that is required for access to tour areas, and an adhesive badge with your name pre-printed on it.
There is a small room to the right of the Check In Desk that has a brief film of Zappos' history. Some freebies such as pins and plastic bracelets are located in the back of the room. The video ends with staff advising that sex is part of the job interview. As a Human Resources professional, I was surprised to hear this. The video cuts off at the sex part, and the tour guides come in and say this part is supposed to be funny and that the sex really doesn't happen.
Tour staff introduces themselves and does a mini question and answer session. They then do a roll call of all scheduled guests and account for everyone present. Tour guides (but they are called something else) then ask who needs a ride after the tour. The shuttle is free, though the word “free” is not mentioned. Several were going to the airport, going back to their hotel, or going to another location.
Our group was small (8 people) but the tour group was ready for many more people. I think the smaller group made it easier to access areas, hear more information, etc. We accessed the three different areas of the complex. You will get a peek at the café, see several kitchen areas on various floors, see the work stations of employees, and get an overall
For those concerned with accessibility, we used elevators the majority of the time with only one set of stairs (approximately 10 steps). The walking was not bad or tiring at all, so I believe that almost everyone, including children, can keep up with the pace.
The company culture and how employees are hired is discussed on the tour. You will also see various departments and receive an explanation of what they do.
At the end of the tour, you will return to tour area. Not sure why, but some visitors remain for a Q & A Session. There is a Library area with books on sale for $10 each. Books for sale include: Drive, Tribal Leadership, Crush It, Fish, and Finding Your Element. Also, there is a Wells Fargo ATM Machine in the Library area. All visitors receive a free copy of the Culture Book as a keepsake. Be sure to put your name tag on “Lucille Ball” – you’ll get the story on this from your tour guide.
This is a free tour that everyone should do – both longtime Las Vegas residents and visitors. Tony Hsieh is a visionary and has done a lot for Las Vegas, especially the downtown area. This company model may have influenced many organizations to change their daily operations. Interesting tour.
I went on the Zappos Tour on a Monday at 11 a.m. I requested the tour three weeks in advance. I received an email acknowledging my request; however, I did not receive a confirmation for the tour until two days prior. My call and e-mail inquiring about the tour was not answered until 9 a.m. the morning of the tour. Since I have high expectations of Zappos' Customer Service, their waiting until the very last minute to confirm the tour is surprising.
When arriving in the parking garage, a security guard will ask for your first and last name. There is free and ample parking in the garage, with an elevator that leads to the courtyard of the building. At the time of my visit, there was an ornate UFO in the courtyard. The compound is split into three sections: 1) Metro Building, 2) Tower and 3) Annex. The Lobby is located in the Annex.
Upon arriving, guests need to sign into one of two computers to the left of the Check In Desk. Employees were busy talking to each other and did not acknowledge guest arrival and provided minimal direction. You receive a Guest Badge that is required for access to tour areas, and an adhesive badge with your name pre-printed on it.
There is a small room to the right of the Check In Desk that has a brief film of Zappos' history. Some freebies such as pins and plastic bracelets are located in the back of the room. The video ends with staff advising that sex is part of the job interview. As a Human Resources professional, I was surprised to hear this. The video cuts off at the sex part, and the tour guides come in and say this part is supposed to be funny and that the sex really doesn't happen.
Tour staff introduces themselves and does a mini question and answer session. They then do a roll call of all scheduled guests and account for everyone present. Tour guides (but they are called something else) then ask who needs a ride after the tour. The shuttle is free, though the word “free” is not mentioned. Several were going to the airport, going back to their hotel, or going to another location.
Our group was small (8 people) but the tour group was ready for many more people. I think the smaller group made it easier to access areas, hear more information, etc. We accessed the three different areas of the complex. You will get a peek at the café, see several kitchen areas on various floors, see the work stations of employees, and get an overall
For those concerned with accessibility, we used elevators the majority of the time with only one set of stairs (approximately 10 steps). The walking was not bad or tiring at all, so I believe that almost everyone, including children, can keep up with the pace.
The company culture and how employees are hired is discussed on the tour. You will also see various departments and receive an explanation of what they do.
At the end of the tour, you will return to tour area. Not sure why, but some visitors remain for a Q & A Session. There is a Library area with books on sale for $10 each. Books for sale include: Drive, Tribal Leadership, Crush It, Fish, and Finding Your Element. Also, there is a Wells Fargo ATM Machine in the Library area. All visitors receive a free copy of the Culture Book as a keepsake. Be sure to put your name tag on “Lucille Ball” – you’ll get the story on this from your tour guide.
This is a free tour that everyone should do – both longtime Las Vegas residents and visitors. Tony Hsieh is a visionary and has done a lot for Las Vegas, especially the downtown area. This company model may have influenced many organizations to change their daily operations. Interesting tour.
Written January 13, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
andrealV489BX
Tustin, CA22 contributions
Sep 2019
This campus and the entire staff is amazing! I was completely blown away with every single aspect of the tour and was amazed with how truly dedicated the people working here are.
Written October 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZapposCulture
Thank you for taking some time and visiting us here at Zappos HQ, so happy to hear you enjoyed your experience, Our Zapponians truly live and breathe our core values and I'm glad you were able to see our culture live in action. Do come and visit us again!
-RZ-
Written October 10, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ZapposCulture
Las Vegas, Nevada
To book a tour, go to our website directly and you will find the link at the bottom of our webpage. Hope to see you soon!
Written January 12, 2020
You can schedule a tour from the link on this website, but we don’t have Spanish speaking tour guides, you may want to bring an interpreter.
-Ryo-
Written November 26, 2018
alexS1902JL
Christchurch, New Zealand
Can we please book in for a tour of Zappos on Tuesday morning the 17th of July? We have a group of 30 students visiting from New Zealand and I have had the privilege of meeting Tony Sheigh in 2014. Please respond as soon as your able so we can schedule it into our itinerary. Many thanks and best wishes from Alex Tuira.
Written July 2, 2018
I was on the tour a couple years ago and we walked through the cafeteria area, various work areas and a large room with many worker cubical all set up with their individual decor along with dine with dogs. Talked to a couple workers back there. Does the tour still go to areas such as these or are do we just see mock-ups of what it might be like?
Written March 17, 2018
ZapposCulture
Las Vegas, Nevada
Thank you for your inquiry about our Zappos tour experience, we are always dedicated to constantly do our best to provide an inspiring & authentic experience when a guest leaves our HQ campus. Hopefully, you’ll come back and visit and see what new exciting things we have to share and meet more Zapponians along the way!
Written March 18, 2018
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