The Cosmopolitan Casino

The Cosmopolitan Casino, Las Vegas: Address, Phone Number, The Cosmopolitan Casino Reviews: 4.5/5

The Cosmopolitan Casino
4.5
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4.5
1,944 reviews
Excellent
1,094
Very good
545
Average
185
Poor
48
Terrible
72

Frankie S
Santa Fe, NM47 contributions
I should have reviewed this a long time ago since I am a frequent visitor of The Cosmopolitan. I have to give 5 stars to Jamie Bellman/Finkelson who always treats me like a High Roller. Whenever I need any reservations of any kind, she always succeeds to my likings. Her recommendations and ideas are always fun and exciting which make me always feel like I’m at home. Great job Jamie, You’re the BEST!!!!!
Written August 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dave C
Yorkville, IL7 contributions
Couples
Not once, but twice we found ourselves turned around and needing assistance with finding our way arround the incredible hotel and casino that is the Cosmopolitan. We were fortunate to run into Jeramy R both times. Not only did he provide directions, he walked us to our destination both times, as well as providing information on the area, etc. And always with a smile and his natural flair for providing excellent customer service. We'll be back!!
Written May 31, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

gk681
Saint Louis, MI157 contributions
Stayed in April 2021 were treated very well, although there was a line at check in it moved fast. Our room was an upgrade called a Terrace One Bedroom. Had a living room with a nice comfortable sectional and a wet bar that included a refrigerator, a dressing area, bathroom with a large walk in shower and a tub with a view of the strip. The bedroom had only a king size bed that could be closed off from the rest of the room. The sleeping area flowed on to the balcony with an outdoor loverseat and a sitting chair, very nice view of the strip. We paid a very reasonable rate for this room in Boulevard tower. Used the Boulevard tower pool, very shallow in most parts, 4 feet deep maxium, very warm later, nice relaxed vibe. No charge parking under the tower, valet and bell check service available, which we did use at check in. Every staff member we encountered were top notch, always made us feel like special guests. We are an older couple and the majority of the guests appeared to be younger, but for the most part very respectable. Have visited Vegas over 90 times, more now, because of the excellent service, top notch facilites, very nice casino, this wll be our new home base in Vegas!
Written May 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Favrile C
2 contributions
I’ve been staying at the Cosmo for many years since 2015 to be exact. I have poured tens of thousands in the machines and finally early this year during Covid was approached by a host named TONYA - she lures you in and her generosity is not consistent and she comes up with tons of excuses when it comes down to paying her customers back with comps.

This previous trip I was extremely Lucky and hit many jackpots I wound up putting all of it back in the machines as I usually do because I play almost the entire time I’m there. I’m sure she would like to have taken her percentage but when it came time to pay me back with comps she came up with some excuses that I was too intoxicated during dinner but what happened was the service took 2 1/2 hours and they pounded me with drinks and by that time I didn’t even know how to redeem my comps and the ignorant people at the front desk of Zuma didn’t help at all! They just started telling me I don’t have any comps so I got heated.

When I called my supposed host Tonya she did not answer and she accused me of being belligerent when really I was just mismanaged by Zuma’s horrible management! When I left Zuma I was supposed to have the meal comped and she reneged and the girls at the front desk had no clue how to check me out by comping it to the room when another host had made the reservation for me in the first place for dinner.

I am at Cosmo once or twice a month so on average they do make good money off me. So, my greedy host Tonya seems to think that I am a child the way she demeans me. It’s really unprofessional how stressed out she could make me on a vacation!

The last two days at Cosmo were upsetting because of the promised comps at Zuma! I really don’t care about my relationship with her anymore she obviously doesn’t care about her relationship with me but Tonya screwed me pretty good when she could’ve been more sincere and not revoke the big comps that the other hosts guaranteed me!

Tonya has a way of talking down to me and making me feel unappreciated! I have no choice but to say yes ma’am yes ma’am yes ma’am to her when she’s wrong. I would never tolerate that kind of crap from anyone but because I’m in “her hotel” I have to kiss her butt. If Tonya ever approaches you just beware if your play drops down a little bit she ignores you and if you act like most people act in Vegas she also SCOLDS you very easily and quickly I just think it’s disgusting! Other Cosmo guests would be completely disappointed and probably never want to go back to the Cosmo if they were treated the way I feel I was treated.

So, In my final summary opinion The Cosmo Host Tonya is very disingenuous and unprofessional sneaky devil and if you want to deal with a two-faced person there that acts like she’s helping you out but she really could give a crap less about helping you and just screwing you out of your well earned comps than you have found the right person!
Written September 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DDorris
Joliet, IL88 contributions
Family
The Cosmopolitan Hotel And Casino is an upscale resort located in the heart of the Las Vegas strip. When we arrived from the airport we were instantly impressed by the underground entrance with its sleek luxury and accessibility to the lobby of the hotel. The lobby is gorgeous and modern with helpful staff and safe check in procedure during a continuing pandemic. Our rooms were located on the forty seventh floor with a beautiful view of the strip. We did not have a balcony, if we come back we will spring extra for the balcony room. Our only complaint was that the room didn’t have a microwave, but we were told the remodeled rooms were not being furnished with microwaves. The casino and lounges were all top notch. There are great restaurants located on the second floor for more casual fare. Upscale diners will enjoy The Henry, STK, or Blue Ribbon located in various places throughout the resort. There are two pools, with great views of the strip. The pool staff is very attentive and our waitress was great. The fitness center is more than adequate for a hotel with free weights, cable machines, cardio equipment and water provided. A waiver must be signed each visit. My two complaints are no concierge and the maid service. To start there is no actual human concierge. While checking in I received a text from the virtual concierge. Trying to get questions answered is cumbersome. The program being used to answer questions just isn’t comprehensive enough to accommodate the needs of every issue or request that might arrive. I kept getting responses that made no sense. I tried to rent a car for the day, and I was directed to an on site Hertz that I couldn’t find, and they wouldn’t answer their phone. The maid service was also lackluster. My daughters called for clean towels and it took more than hour for the towels to be brought to the room. There were potato chips on the floor of the hallway and they were never vacuumed or cleaned up after more than three days. This is unacceptable for a hotel that is considered to be one of the best in the world. We also didn’t get any maid service one day. There was no privacy placard on our door. For me the experience is in the details and The Cosmopolitan is big on glitz, but needs to address the little things that make an experience unforgettably fantastic.
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

TimOBee
Stourbridge, UK52 contributions
Pleasant enough but noisy! The real drawback, not only for here but all of Las Vegas, was the constant smell and smog of tobacco smoke. If the casinos want to allow their punters to smoke it should be behind closed doors with a warning sign. I do not like to be a passive smoker. Did complain but no joy with the outcome...
Written March 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

MrsAndus
Memphis, TN15 contributions
This place is gorgeous! We went there for dinner and had to stop to take lots of photos. Warning! Maybe we're just directionally challenged but it took FOREVER for us to figure out how to get to the Cosmopolitan. If you see a direct route to the casino, take it. Do not assume there will be another crosswalk to get to it on the same side of the building. The gates erected along the strip to eliminate foot traffic across the street in certain areas limit the access to the building and an escalator to get to a raised crosswalk was closed the night we visited.
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Carolina U
1 contribution
Couples
5 star hotel my ass. I booked a room months ahead, requested either a strip or fountain view room in a high floor. None of the requests were made except the view from the strip from a very low floor. It was my husband’s birthday and I mentioned and they said they would send complimentary chocolates... nothing... idc about the freaking chocolates but I can see that they so not give a crap about their customers and they only book and assign your room according to their need. Customer doesn’t come first here. Save your money or book a room at the Caesar or Bellagio. Parking sucks, its small. If you have a truck, you’ll have a hard time parking here or for sure your car will get hit! Save the hassle!!
Written December 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Dan R
Sterling, IL344 contributions
The bad press must have got to the "Wuhan" of the Strip. The Security and management were extremely rude in their dealings with people and masks. The staff was downright rude when a person was still bringing a drink down from their mouth and the staff was complaining to put your mask back on. The next day, I saw a huge fight with unsavory people on the casino floor. maybe they need to worry about their clientele and not people taking a sip of a drink. I would not go back until they get their act together both in clientele and rudeness of staff.
Written September 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

jax405
Ravenswood, WV337 contributions
My wife is a fan of Alice in Wonderland. Heard about the dining area in Cosmopolitan. This is upstairs when coming in off the strip from NY, NY. we entered the Casino at first and found it to be fun and soon we were hitting on the slots. Our luck finally slowed and we moved on. We went upstairs to the food floor and found the Rabbit hole area. All the visions from Alice in Wonder Land were represented here in sculpturs made for eating on and sitting in to relax. Pictures taken from the novel about that take you back to the movie or the book itself. An interesting visit while viewing the things to see when exploring the Strip of Las Vegas. The rather large Chandalier of the Cosmo is in itself a spectacular sight itself, draping 3 floors. The casino is fairly large and layed out nicely. A good stop when walking the strip.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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