Casino at Treasure Island
Casino at Treasure Island
3.5
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The area
Address
Neighborhood: Paradise
How to get there
- Harrah's / The Linq Station • 9 min walk
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2,164 within 3 miles
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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3.5
578 reviews
Excellent
111
Very good
174
Average
178
Poor
60
Terrible
55
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Nirav Patel
1 contribution
Dec 2019
I stayed at Treasure Island with my family, which consisted of eleven adults and seven children. In the parking garage of this establishment, the sign read, "only oversized vehicle parking.” However, there were motorcycles and sedans parked everywhere anyway. I called the staff personnel to see if they could help us by having someone remove their sedans from oversized parking, but the representative stated that they could not do anything. After a long argument, we asked for the manager. She arrived and we explained the situation. She said, “We can not remove anyone’s small vehicles or motorcycles, even though the sign says oversized vehicles only. You could go and park at the Mirage, which is the hotel next door. You will have to pay them for parking." I asked, “Why would we go and park there if we are staying here? If we wanted to park there we would stay there." She responded, saying,"You don’t have to stay here.” I could not believe this response was coming from the manager. I would not recommend this hotel to anyone because of this poor customer service; rather than making any effort to resolve the problem, the hotel manager simply told the customers to leave and go somewhere else.
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alayna-nicole
1 contribution
While in Vegas, my friend and I decided to venture away from the hotel that we were staying at and try our luck at another casino. TI was close so we walked over. Besides my friend and me, I think we maybe saw 5 other people in the casino. I think it may have had something to do with the fact that amidst the pandemic people have come to expect a level of cleanliness and disinfecting that TI was nowhere near. While my friend and were gambling at machines we never saw anyone walking around disinfecting after someone had used a machine. We also only saw one hand sanitizer station near the front door. When we went to the restroom it was out of paper towels. Needless to say we were in and out pretty quick upon realizing the lack of cleanliness during this heightened time. We also noticed that a lot of the machines that were turned on were actually broken, most wouldn't accept our player cards and a few wouldn't accept the money or tickets. You would think that during the time that they were shut down they could have fixed these issues and cleaned. When we left and went back to our hotel we saw more people (5) disinfecting the front doors than we saw the entire time we spent at TI (zero). I'm not sure if this hotel was doing any type of screening in regards to COVID, I didn't notice any type of thermal temperature checks upon walking in.
Written June 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Melissa P
2 contributions
Apr 2021
This was my 3rd time in Vegas but my 1st time visiting Treasure Island. Unfortunately, I don't think we'll be going back anytime soon.
We went early April and sat at a Blackjack table. After getting Blackjack, my partner received a coin that had 15/3 written on it (After asking another patron after the fact, they said sometimes people like to write on them - seems that coin shouldn't have been in the mix then) - we we're confused what the significance was and wanted to check that he received the correct amount. Upon asking the dealer, his response was immediately "have you never played Blackjack before?". We responded yes, we've played quite a bit and hadn't seen this before. We then asked if this was a 6 to 5 or 3 to 2 table, to which the dealer responded "you get what you get". He seemed very unwilling to help and annoyed by us asking a single question. The whole table was our party so we weren't holding up a group and simply wanted some clarification - I can't imagine trying to learning at a table like that.
We went and asked to speak to a manager after since we felt so put off about our first experience, but the manager only said "Sorry" and just about left it at that. So many other casinos had dealers that were excited to interact with us and were willing to help, teach, etc. that we'll not be spending more time at Treasure Island.
We went early April and sat at a Blackjack table. After getting Blackjack, my partner received a coin that had 15/3 written on it (After asking another patron after the fact, they said sometimes people like to write on them - seems that coin shouldn't have been in the mix then) - we we're confused what the significance was and wanted to check that he received the correct amount. Upon asking the dealer, his response was immediately "have you never played Blackjack before?". We responded yes, we've played quite a bit and hadn't seen this before. We then asked if this was a 6 to 5 or 3 to 2 table, to which the dealer responded "you get what you get". He seemed very unwilling to help and annoyed by us asking a single question. The whole table was our party so we weren't holding up a group and simply wanted some clarification - I can't imagine trying to learning at a table like that.
We went and asked to speak to a manager after since we felt so put off about our first experience, but the manager only said "Sorry" and just about left it at that. So many other casinos had dealers that were excited to interact with us and were willing to help, teach, etc. that we'll not be spending more time at Treasure Island.
Written April 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Linda Cook
5 contributions
Jul 2020
We were gambling at the tables at TI when we couldn't help but notice this excessive line that was lining the walls of the casino. It came out of registration (not that I could see that), went past the front doors, and wrapped through 2 areas along the casino wall and. kept going. People had luggage, pillows, coolers etc. Confused I asked the pit boss what that line was for. He said it was for check in. There were only 3 people working for registration....they only hired 3 people back. He appeared frustrated. So heads up travelers. If I had to stand in that line, I'd be VERY angry. It wasn't moving at all! Observed this on July 10th or 11 in the evening.
Written July 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian G
Madison, WI241 contributions
May 2022
We stayed at the TI hotel for the first time at the end of a trip to Las Vegas. Here's the good the bad and the ugly about this place. The staff at the hotel are great, there are enough of them everywhere except the check-in desk and they are friendly and happy to assist, and they really seem like they are happy with their employment. This is probably the best staff I've run into in Vegas in multiple trips there which should be commended. The rooms are good, clean, spacious and well appointed, with the exception of the air conditioning, which is straight out of the 1970's. It stands in stark contrast to otherwise quite modern rooms, with really nicely done bathrooms.
The biggest complaint I have was about the self-check in kiosk, which is becoming quite common at these hotels. I had called to arrange for connecting rooms. The young lady at the hotel explained that we would need to change from King single rooms to Queen doubles because those were the only rooms that had a connecting option. That was fine with us and asked her to proceed with this. When we checked in the room reservations seemed correct with the queen doubles, but we checked in at the same time on 2 different kiosks and didn't even end up on the same floor, let along connecting rooms.
I decided I would see I could clear the matter up at the checkin desk and by my count there were about 70-75 people standing in line at the desk, not worth the wait.
The biggest complaint I have was about the self-check in kiosk, which is becoming quite common at these hotels. I had called to arrange for connecting rooms. The young lady at the hotel explained that we would need to change from King single rooms to Queen doubles because those were the only rooms that had a connecting option. That was fine with us and asked her to proceed with this. When we checked in the room reservations seemed correct with the queen doubles, but we checked in at the same time on 2 different kiosks and didn't even end up on the same floor, let along connecting rooms.
I decided I would see I could clear the matter up at the checkin desk and by my count there were about 70-75 people standing in line at the desk, not worth the wait.
Written May 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HazyBob
England, UK4 contributions
Sep 2024 • Friends
Just returned from 10 days in Vegas. Only table game I play is craps and TI is (was) my 'go to' for craps as had many good times over past 15 years playing craps there. Also lower table minimums which suits me as I'm not a big time gambler. This time, however, was very different. Dealers were generally the most miserable bunch of guys I had ever come across at a craps table! Not only miserable but downright rude to the customers to the point where a guy playing right next to me was spoken to in a deplorable manner which nearly became a very nasty experience when he reacted to how the dealer spoke to him and then the dealer continued to argue with him even when the boxman told him to stop. Atmosphere at the table became tense and the guy playing on the other side of me picked up his chips & left due to this incident. Gave them the benefit of the doubt and went back next day. Only one craps table working but with no stickman! Dealers were taking turns to be stickman as well as deal and clearly one of them (unfortunately the one next to me) had a major problem with this and was so abrupt and rude in the way he spoke to me and others at the table it was unbelievable. Not only that he was slamming the puck down/throwing chips around/ throwing the stick up the other end of the table etc. etc. and generally acting like a spoilt child! A guy who must have been late 50's or older should know better. Clearly he had a major problem with having to do more work than just being a dealer - at the end of the day he should take that up with his bosses and not the paying customers - and the boxman should have spoken to him. After a short while I picked up my chips and left as it was a horrible experience. If you can't staff the table properly you should only open one end which you did earlier in my stay a few days beforehand - not ideal but prevents this situation. Took my business elsewhere for the last couple of days in other casinos where they treat you like human beings. Good luck TI but if you carry on like this you might as well not open the craps tables at all as nobody will want to experience blatant rudeness and miserable dealers who don't interact with the players!!!
Written September 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Diane C
2 contributions
Dec 2022 • Solo
I am a resident of Las Vegas, NV, I went to Treasure Island to enjoy my day to play slot machines. When I was there the heel of my shoe got stuck in the carpet that was cut about an inch deep, that was due to negligence of not taking care of the property properly. Because of this I have a broken toe and bruised body from the fall.
Treasure Island is refusing to pay my medical bills, I do have pictures of the bruises on my body. I am 65 years old and this is how senior citizens are treated! I am not happy with the way they have treated me! I need my insurance for my health in the future, not for the fall caused by this negligence.
I feel this is something that needs to be brought to the publics attention.
Treasure Island is refusing to pay my medical bills, I do have pictures of the bruises on my body. I am 65 years old and this is how senior citizens are treated! I am not happy with the way they have treated me! I need my insurance for my health in the future, not for the fall caused by this negligence.
I feel this is something that needs to be brought to the publics attention.
Written January 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Milannews
55 contributions
Jun 2024 • Couples
Last night of vacation, wake up at 5am by noises at the door:
A man tried to enter our room, despite us inside.
In vain attempts to push him away verbally, we called security who arrived quite promptly and took him away.
Security in this hotel does not exist, anyone can go to the rooms from the casino, because you are not always asked for the key to show before taking the elevator to the rooms.
Luckily we were in the room and we immediately noticed what was happening.
But we hadn't been in the room? Besides, isn't the door very durable and even worse if it had been armed?
No absolutely not recommended.
Besides, they only refunded us the fee that night after our complaints that seems a little 'little seen what happened.
A man tried to enter our room, despite us inside.
In vain attempts to push him away verbally, we called security who arrived quite promptly and took him away.
Security in this hotel does not exist, anyone can go to the rooms from the casino, because you are not always asked for the key to show before taking the elevator to the rooms.
Luckily we were in the room and we immediately noticed what was happening.
But we hadn't been in the room? Besides, isn't the door very durable and even worse if it had been armed?
No absolutely not recommended.
Besides, they only refunded us the fee that night after our complaints that seems a little 'little seen what happened.
Automatically translated
Written July 9, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NitroDog
Las Vegas, NV50,502 contributions
Jan 2021
Treasure Island has some of the best gaming conditions on the Las Vegas Strip. Very limited dining options at this time. Good cocktail service while gaming on the casino floor. Very nice new Golden Circle Sports Book & Bar. Easy free self parking. Free tram to the Mirage. Very friendly staff. Very good players club. TI is not the newest casino, but it works. I added photos of my visit.
Written January 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dunkla
Miami, FL129 contributions
Sep 2022
Loved Treasure Island! Right smack in the middle of the Las Vegas Strip! Great location to all the shops and other great hotels. The Venetian is across the street, within walking distance to shops and other great restaurants. I liked the coziness of the hotel even though it is a large hotel. Everyone is polite and kind. Great pool, great food from all the eateries at TI!
Written September 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Здравствуйте! Проводится ли сейчас шоу пиратов? Если да, то во сколько?
Written August 10, 2019
Are there upgrades available at Treasure Island??
Written February 9, 2019
Is there still a Pirate Show at Treasure Island? Last thing I am seeing is it being discontinued in 2014...
Written June 21, 2018
Unfortunately this show is not currently being offered. I am not sure if they will offer it again. The last two times I was there it wasn’t offered and there is no mention of it on the hotel website.
Written June 22, 2018
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