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Grand Canyon Tour Company - South Rim Bus Tour

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Address: 4343 North Rancho Drive, Suite 230, Las Vegas, NV
Phone Number: 800-222-6966
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TripAdvisor Reviewer Highlights

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    Excellent
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    Very good
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    Average
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  • 91
    Terrible
Overall ok but wasted 2 hours due to bus problem

Last week, my husband and I were visiting Vegas for the first time, so wanted to see the Grand Canyon. It's a long ride but we did out research so that wasn't a surprise. The pick... read more

3 of 5 starsReviewed 1 week ago
apriljs22
,
New Jersey

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768 Reviews from our TripAdvisor Community

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Showing 692: English reviews
New Jersey
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Last week, my husband and I were visiting Vegas for the first time, so wanted to see the Grand Canyon. It's a long ride but we did out research so that wasn't a surprise. The pick up bus picked us up from our hotel at 6AM and dropped us off at tour company site to dispatch all of us to... More 

Helpful?
2 Thank apriljs22
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

Thank You for the review, our sincerest apologies for any delay, I can assure you unequivocally all our buses are serviced and safety checked daily, they absolutely do not leave our yard without being one hundred percent , with that being said they are mechanical and can on the rare occasion experience a glitch, in the early part of the... More 

Bodo, Norway
Level Contributor
25 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We took the longer bus tour to the South rim, perfect way to Get out of vegas for a day. Food was good at the buffet. Only problem was the return trip. They stop 5-7 huge busses AT THE SAME PLACE with only 20 min to buy food. After 18 min in line to buy fast food, we Had to... More 

Helpful?
1 Thank lariel
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

Thank you so much for leaving a review. More 

Jefferson City, Missouri
Level Contributor
12 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our group of 8 decided to take this bus tour to the Grand Canyon rather than driving from Las Vegas, and we were very glad we did! There was a narration/movie to watch on the way down and back, and Ryan was a wonderful driver/guide! The South Rim was breathtaking from both Mather Point and Bright Angel, and there was... More 

Helpful?
1 Thank Marissa Y
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

Greatly appreciated, thanks for traveling with us. More 

Birmingham, United Kingdom
Level Contributor
18 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Unless you have a fetish for long coach journeys, I wouldn't recommend this trip. Saying that if you really can't afford a helicopter/plane ride and dying to see the Grand Canyon, I guess this is your next best thing. The coach wasn't bad and we were picked up at 6.30 on time. Breakfast consisted of water and a pastry. Prior... More 

Helpful?
1 Thank Rachel91_L
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

Thank you so much for leaving a review. More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

After being overcharged by almost double while booking through one of the strip shops (Las Vegas Concierge) we proceeded to go on an abysmal version of a Grand Canyon tour. The tour guide, Noville , was not knowledgeable about any of the sites and told us "I would give you some history but I've never been here before" so what... More 

Helpful?
Thank Jacquelyn R
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

Please leave response with correct company, We do not have anyone in our employ by the name of Noville, nor do we have ride along tour guides. More 

Amsterdam, The Netherlands
Level Contributor
29 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was so looking forward to this trip and it was great. Well organized, helpful service, very knowledgeable guide. Enough time at the Grand Canyon to check the 3 stops - the ranch, the Sky Walk (did it!) and the view point. Pity we didn't have more time at the Hoover Dam but you need half a day for it.

Helpful?
Thank JulitaDavies
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

A pleasure to serve you, thanks always. More 

Washington DC, District of Columbia
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Last week, visiting Vegas I decided to take the trip to the South Rim Grand Canyon tour and a friend of mine advised me to do it with Grand Canyon Tour Company. I bought the tour online and the price was reasonable. I booked for July 2nd. The manager was nice to give me the front row due to my... More 

Helpful?
3 Thank crisangulo15
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

We appreciate your concerns and rudeness is not acceptable in our company, period. Our customers are our business. With tour date and drivers name a thorough inquiry will be initiated. Fortunately we do not show vulgar movies , and it would be inappropriate for us to do so as we have travelers of all ages aboard and our tours are... More 

swansea
Level Contributor
7 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First of all I cannot believe some of the reviews, as we (my husband and adult daughter) had a really great time. Yes, it was a long day, but we knew this when we booked. We were picked up from Ballys, right on time, 6.30am, and taken to the depot, where the signing in process was extremely efficient. We collected... More 

Helpful?
1 Thank Cobyone
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

The facts are quite a few cant be believed. Unfortunately posters are not vetted, erroneous reviews are left by competitors who would love to have a fraction of the business we have earned after 30 years of service. We provide the best value tours to upwards of 200,000 travelers per year and reviews left here might equal 1% of our... More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 2 weeks ago

We booked for the South Rim VIP tour for 4 people (2 adults and 2 children) and paid $799.96, We got a call less than 24 hours advising that their Mercedes van requires maintenance and they gave us two options to either go with a bus or upgrade to a helicopter and pay more. We flew over 5 hours from... More 

Helpful?
Thank addy j
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

I believe you have the wrong carrier we do not have a Supervisor by the name of Keith nor a customer service specialist by that name. I would suggest that whichever carrier you did book with did not cancel on you but did offer two additional fair and equitable options. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Dear Folks, Usually I don’t write reviews. However, special circumstances require special measures. I booked the 11-days Yellowstone tour together with my best friend. I am a frequent traveler and lived in five different countries in the last years. Hence, I got a bread view of what is good and what is bad service/organization. I like to emphasize a few... More 

Helpful?
Thank Timo S
Steve T, Guest Relations Manager at Grand Canyon Tour Company - South Rim Bus Tour, responded to this review

We do not offer Yellowstone Tours, Please leave your review with correct company. More 

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?