Asterride

Asterride, Las Vegas: Hours, Address, Asterride Reviews: 4/5

12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
asterRIDE World-Class Ground Transportation offers first class sedan, SUV, Limousine, Airport Shuttles, and buses which unites passengers with professional Chauffeurs. asterRIDE operates across the globe including the US, Canada, Mexico, Europe, Asia, South and Central America. Booking is easy... Use our mobile app, book on the web, email or call us. Ride at your convenience in the luxury of an inspected, clean limo sedan, SUV or one of our multi-passenger vehicles. You will enjoy the convenience and piece of mind when traveling to your next meeting, airport transfer or hotel. We provide all forms of chauffeured driven transportation. Our service has been recognized by the Entrepreneur magazine as of the Top 100 Brilliant Companies, by Amadeus as one of the top 7 travel services to watch for and by Seattle as one of the finalists as a start up of the year. Come see why it is so easy to access reliable, professional airport transfers, corporate transportation or event transportation.
Suggested duration
< 1 hour
Suggest edits to improve what we show.
Improve this listing
Tours & experiences
Explore different ways to experience this place.
Top ways to experience Asterride
Popular mentions

4.0
44 reviews
Excellent
27
Very good
4
Average
4
Poor
1
Terrible
8

Ron H
1 contribution
Late and lost in Houston
Aug 2021
Booked a round trip in Houston from IAH to The Woodlands. Driver was 30 minutes late to pick us up. He was nervous and agitated and didn’t know where he was going or how to follow GPS. He finally had to ask me to help him since he was lost and driving in circles! Not a pleasant or enjoyable experience at a double rate to a taxi. The company had no interest in hearing about my poor experience. Definitely not recommended.
Written August 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cjmatttie
Vancouver, WA7 contributions
Do not use this third party booking company for any reason.
Jul 2021 • Couples
This is a third party booking company that has no control over the drivers. They double booked us left us standing in 110 degrees weather. Would not take any accountability abd refused to refund. Stay away from all the BS on there web sight.
Written July 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Monty B
1 contribution
Scammed
Apr 2021 • Family
We booked round trip from and back to the Phoenix airport.

We were scammed! We purchased a round trip from the airport to our destination and then back to the airport 5 days later. My 1st thought was this is amazing. We were picked up from the airport in a beautiful clean car by a very friendly driver. However 3 days into our vacation we were contacted by the company saying that they booked us under the wrong fare. They didn't catch it in time for or our 1st leg but if we wanted them to come back and take us back to the airport we had to pay them an extra $30. I'm sorry they booked it wrong but we had purchased and paid for a round trip and they were changing it on us in the middle of our contract and trip. It was not our fault they did it wrong. We felt we were being taken advantage of and re booked with a different transportation company to get back to the airport.
Written April 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

joseph8341
Somerset, NJ61 contributions
Great service-highly recommend
Mar 2020
Great service to and from Las Vegas Airport to hotel on the strip.
Both drivers Rodney and Tay were on-time and met our party conveniently and professionally.
Written March 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Venture144556
Murcia, Spain2 contributions
GOOD AND BAD
Mar 2020
Well the pick up was ok, but the pick up did not happen. We was not given a time for the return trip. Half way through our holiday we did try on numerous occasions to call them but could not get through so I checked on the paperwork I was given it stated they usually pick you up 2.5 hours before your flight. Our flight was at 20:40pm so we waited at 6pm outside the hotel. We waited for around 10 mins then decided to talk to one of the chaps outside the hotel, I gave him the details and he got through to them. they said that they were there at 4pm and waited an hour and left. I got no message on my mobile that they were there. They told the chap at the hotel that they did not have any cars to come to get us. luckily there were taxis at the hotel which we had to get. So my experience of these people is not good. They give 2 telephone numbers to contact them on and you just cannot get through so that to me was useless.
Written March 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Greg
Hampton, VA3 contributions
Good could be better
Apr 2019 • Business
It was a wonderful airport but the timing of ground transportation could be quicker. First time in Dallas so definitely coming back for a personal trip
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

PaulB004
Oroville, CA21 contributions
Okay service
Took a while for driver to show up. Waited over 45 minutes after telling him that we had luggage . price was great.
Written January 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

xmasfairy62
Chorley, UK8 contributions
Aftercare
Dec 2019 • Family
Our flight was delayed 6 hours so on arrival we were exhausted. We had problems with re-setting our phones and missed the call from the driver. We tried to Email and text the only number we had for the service but unable to get through. We waited in case the driver came into arrivals to locate us for well over an hour until it was obvious we had missed our ride and had to take a yellow cab to our hotel. Once we managed to sort our phones out the next day a delayed Whatsapp message came up from the driver. I emailed them to advise what had happened and requested a refund or a discounted return trip and was refused. Not a great start to our Christmas break. Maybe the policy should be amended and drivers should come into the terminal for their paying passengers. As a point of interest the yellow cab fare actually worked out slightly less than the private car
Written December 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
664sethr
Hi Xmasfair - can't see your name so forgive me for not knowing your name. Sorry this happens. It is never good for you or for us when we can't have a successful pick up.As we understand, being at their airport is hectic. So we appreciate your concern. We also have to schedule and resource a professional chauffeur to be where you need to be and then to pick up the next passenger. These chauffeurs are professionals and have their own families to feed. When we book a trip, we depend on the passengers answering our phone calls and texts to get notified so our chauffeurs can direct the passengers to the vehicles especially when the passengers book curbside. In your case, it is my understanding you booked a curbside pick up. We provide a 35 minute grace period from the time the plane lands to the time we send the driver and then wait 30 minutes. During this time, from the time the plane lands, we are texting and trying to call you. We called you from our drivers phone, our 24*7 dispatch and texted as you found out. We have to pay our driver for this time as he was not working for picking anyone else up but with the intent of pick you and your family up. As you can see, we provided over an hour of time to make the connection. We make thousands of connections each day. This is shame that your phone wasn't on as requested in our confirmation emails. We can offer you a discount on an upcoming trip. Just write us at reservations@asterride.com and refer to TripAdvisor post from Jim. Thanks for listening. Jim
Written December 26, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jennifer F
Saratoga Springs, NY17 contributions
Easy transportation
The driver was prompt and very courteous. The driver was the positive for this review however this cite uses independent drivers so no way to identify their car. No business ID. If I was traveling alone, I would not use this service.
Written November 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
664sethr
Thanks for your feedback. We are pleased our professional, licensed and commercially insured chauffeur provided you with timely and courteous service. All of our chauffeurs work for a company or are properly licensed with the local authorities. The driver you had didn't have the app on his phone due to a technicality. Thanks.
Written December 14, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ashley B
Tampa, FL13 contributions
Nope
Nov 2019
The driver was not at the airport when we arrived, called several times. They said our driver was on the way and gave us his name number. We watched him pick up another group and he said we were not booked for another hour. We wasted a lot of time and it was very frustrating. It’s easy to walk out of the airport and grab transportation on the spot, no reservations necessary.
Written November 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ashley we apologize for the incident you faced. Our local operations has been disciplined and the chauffeur has been dismissed for failing to follow the reservation. We apologize for the inconvenience. You will receive a refund.
Written November 13, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 43
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing