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We made an appointment on December 31st to get married on January 1st using the drive up window option. It was fast, courteous, and friendly. The whole process was probably 15 minutes or so. I was notified on January 5th the wedding certificate was ready for ordering. It was exactly as advertised, I would highly recommend this wedding chapel. Thanks Little White Chapel!…
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Date of experience: January 2021
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First they nickel and dime you to death and when you do upgrade to have a wedding video (taken on an iPhone, get your friend to film) they take their sweet time to give it to you. It has been over a month and I haven't received my video yet. That's unacceptable for a 2 minute clip. Not a word from the company and apparently the A/V department is never in. You expect professionalism from "professional photography".…
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Date of experience: December 2020
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Renewed our vows. Great chapel with lots of options, from drive through to a very nice, romantic chapel. Small world, our minister was a nuke machinist mate on the TENNESSEE who now has a Masters in Divinity (M Div some will get that!). Thanks Rev Eugene Lewis! Just remember that there are two fees, the chapel and the minister are separate. This is still a GREAT deal for the quality of the facility and the staff…
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Date of experience: December 2020
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This was by far the most horrible experience EVER! I booked for our renewal at 4pm. After constantly badgering the staff for over an hour I finally got my ceremony done. Now months have passed I have yet to receive my digital copy. This company is pure trash and a scam.
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Date of experience: October 2020
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With COVID cancelling our original wedding plans, my husband and I had made the decision to elope in this chapel. It started out as a great experience. The minister was friendly, the photographer/witness had done his job, and overall the process was simple and quick. We were initially happy. Our issues began when it came time to receive our wedding photos. We had paid for a package to include additional photos. When we received our digital photos that were sent through a Google drive link, the quality was absolutely terrible. This is NOT what you should expect from "professional" photography. When downloading the photos from the Google drive library, I opened them up using Adobe Photoshop and saw that the resolution was cut down to 72 pixels per inch. I work as a graphic designer and this is NOT acceptable. Photos that are ready for print should AT LEAST be at 300 pixels per inch. I have tried calling the main chapel to try and reach out to the photography department. All we are requesting is that we have the high resolutions photos emailed over to us in a compressed .zip folder. Here is where the issues really started to pile on. When I had tried calling in on Monday, the front office notified me that the Photography department is not in today and to call back the next day as they will be in by the. After following their instruction and calling in the next day, I was told that the Photography department was STILL CLOSED and that no one would be available until 10:00am the next day. I found that to be strange but let it go and waited yet another day. I called in today and this was the final straw. I call in only to be told that the person who is in charge of the photography department was scheduled to show up but did not. They claim that the only thing they can do is give me her personal number and to follow up with her directly. No surprise but I call and immediately get sent to her voicemail. I am fuming at this point. I call the front office once more to let them know that the photographer does not answer and that I would like to speak with the main person in charge. They transfer me only for me to get NO ANSWER. I call back. They claim that the manager must not be in today and they cannot give me a time frame of when she will be in. We try to request the manager's direct line, they refuse to provide. We ask when she will be in, they claim that she simply shows up whenever she feels like it and they have no idea when she will be in. They do not even offer to follow up with me and claim there is nothing they can do. We try to request them to have the manager contact us and they make a sorry excuse that they have another call and hang up on us. Needless to say, we are fuming. Getting married was a huge moment in our lives and all we want is the professional photos that we had PAID FOR. This is poor communication all around and it doesn't even appear that their employees care about showing up to work on their scheduled times. If you are looking to have a quick elopement with nothing more, they will get the bare minimum done. But their extra services are a complete joke. DO NOT PAY FOR PHOTOGRAPHY.…
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Date of experience: October 2020
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