Bay City Bike Rentals & Tours
Bay City Bike Rentals & Tours
Bay City Bike Rentals & Tours
4.5
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Opened in summer 2020, Big Blue Bike Rentals is here to provide Self-Guided Bike Tours from Incline Village, Lake Tahoe.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
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4.5
15 reviews
Excellent
13
Very good
0
Average
0
Poor
1
Terrible
1
Amanda S
1 contribution
Jun 2021
We had terrible experience with this place in recent bike rental during our recent stay at Lake Tahoe Hyatt Regency.
We went to the store on 6/25 and reserved 4 bikes for 6/27 pickup. They charged our credit card $204 that time.
Next morning 6/26, upon plan change, we went down to the store and changed the reservation to 2 bikes, . They said a refund of $102 will be processed.
On 6/27 morning, we went to the store to pick up the bikes - the reservation showed correctly for 2 bikes, did the paperwork for 2 bikes and returned them on time. Again we asked about the $102 credit, they said it will be automatically processed and be back on our credit card.
Waited for a week and it never came. In email contacted Andrew Fry the manger on the credit due. He denied it.
We contacted our credit card company and disputed $102 as credit expected.
The shop's 3rd party processing company sent doc for the original $204 charge, but did not send the paperwork on actually rental of 2 bikes for $102,on purpose of course.
We contacted the shop and an employee Brandon acknowledged that paperwork shows it should be a net $102 charge for the rental and $102 credit is due against initial charge of $204. But he said the back office (manager) told him not to process the credit because we informed the credit card company.
In nutshell, they did not at all process the $102 credit that is due and promised to be sent back to our credit card. They want to rob visitors whenever they can.
I am sharing the experience so that you can decide whether they are the vendor you want to risk with.
We went to the store on 6/25 and reserved 4 bikes for 6/27 pickup. They charged our credit card $204 that time.
Next morning 6/26, upon plan change, we went down to the store and changed the reservation to 2 bikes, . They said a refund of $102 will be processed.
On 6/27 morning, we went to the store to pick up the bikes - the reservation showed correctly for 2 bikes, did the paperwork for 2 bikes and returned them on time. Again we asked about the $102 credit, they said it will be automatically processed and be back on our credit card.
Waited for a week and it never came. In email contacted Andrew Fry the manger on the credit due. He denied it.
We contacted our credit card company and disputed $102 as credit expected.
The shop's 3rd party processing company sent doc for the original $204 charge, but did not send the paperwork on actually rental of 2 bikes for $102,on purpose of course.
We contacted the shop and an employee Brandon acknowledged that paperwork shows it should be a net $102 charge for the rental and $102 credit is due against initial charge of $204. But he said the back office (manager) told him not to process the credit because we informed the credit card company.
In nutshell, they did not at all process the $102 credit that is due and promised to be sent back to our credit card. They want to rob visitors whenever they can.
I am sharing the experience so that you can decide whether they are the vendor you want to risk with.
Written August 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Amanda Chen,
We would like to clear up a few things regarding your review. You made a reservation for 4 bikes and were informed of the 48 hour cancellation window. As you wanted to secure the bikes you agreed to said terms.
The following day you came to pickup bikes and wished to modify the reservation down to two bikes. We informed you although you could not be refunded for same day cancellations but we’d happily supply you with a credit for the two bikes. You agreed to this and said you would be back another time to use the 2 additional bikes at a later time. You and your riding partner then used the two of four bikes for an all day bike excursion.
One week later you disputed the entire transaction with your bank. In the same period you came in looking to use the credit for the other two bikes. We informed you that once you have disputed a transaction, it is in the hands of the credit card company and out of our hands, and we could no longer supply you with the credit from the charge that you were disputing.
Let me clarify by saying that at no time did any of our staff promise you a refund.
Further, it you were trying to use all four bike rentals while disputing charges and asking your bank to being fully refunded, it would render all of your bike usage free. This would be entirely unfair to a small, family-owned business. Although you are here intending to besmirch our good name, we are here to disagree.
Lastly, if anyone scrolls back through our reviews, they will see nothing but positive reviews about our employee Andrew. He was the one who kindly offered you a credit at the first juncture and still remains here working hard to be helpful and friendly to all guests. As always, he did his best to accommodate your needs given our company policies, but now all will be decided by external entities.
Written August 13, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
anash072809
Las Vegas, NV2 contributions
Jul 2020 • Family
We are a family of 6 and was looking for something to do with our 4 young children. Not only was this inexpensive it was the most fun we’ve had as a family. We got 2 E Bikes 2 trailers and 3 Mountain Bikes. The E Bikes were so worth the upgrade! And I’m sold on purchasing one for personal use. The views are breath taking with a boardwalk style trail along the Lake. It was much easier having beach access instead of finding impossible parking on the main road and walking over a mile. They have bike racks right on the beach. We loaded one trailer with our cooler and towels and my youngest was in the other. The customer service was great and beyond accommodating. We live in Las Vegas, this was our first visit to Lake Tahoe. We will be back!!
Written July 29, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
K1200Tragik
3 contributions
Aug 2021 • Family
These bikes are great! I can’t believe I’ve been riding around under my own power like a sucker for so long.
Took the family on a 3-4 hour ride around Incline Village/North Shore and had a blast. We nearly even put a dent in the battery life.
The service was amazing as well. I’ll absolutely rent from these guys again.
Took the family on a 3-4 hour ride around Incline Village/North Shore and had a blast. We nearly even put a dent in the battery life.
The service was amazing as well. I’ll absolutely rent from these guys again.
Written August 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carla P
Cluj-Napoca, Romania7 contributions
Aug 2022 • Friends
Renting from Big Blue is one of the best things you could possibly do while visiting Lake Tahoe! The East Shore Trail is the most iconic bike ride I’ve ever been on. Also, the ebikes these guys have make all the difference and allow you to enjoy the views!
Written September 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patty V
Sayulita, Mexico15 contributions
Aug 2021 • Couples
We had so much fun on our e-bike adventure!!! It is a must do when in Tahoe. The staff was extremely friendly and knowledgeable. Thank you!!!!
Written August 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kyle
Fairfield, CT7 contributions
Aug 2021 • Solo
Great time on ebikes! Rode the east short trail while visiting family and it was so much fun! Big shout out to Daniel at the shop who got me all set up with a great bike!
Written August 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kreig J
1 contribution
May 2021 • Solo
Big Blue Bikes is the go to place for bike rentals in incline village! I can’t think of another place that has as high quality of service as it does bikes! Also if your visiting incline I highly recommend renting an e bike as there is not a better way to get around town!
Written May 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you ! We love turning folks on to the beautiful bike rides around us!
Written May 16, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jannel M
1 contribution
Aug 2020 • Friends
Renting from this company was super easy! Biking up to monkey rock and to hidden beach was a dream. The customer service was also great, the young men working, Sam and Andrew were very informative on how to use the bikes. I would recommend renting from here!
Written August 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jason S
Chico, CA29 contributions
Aug 2020 • Family
We loved riding the e-bikes along the East Shore trail. The e-bikes made the hills enjoyable and you couldn’t ask for more breathtaking views! We stopped for a swim at Hidden Beach which was both beautiful and refreshing. Be advised that Sand Harbor is closer to bikes for now due to COVID. Andy at the bike shop was very friendly and gave great directions.
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lauren M
1 contribution
Aug 2020
Bike rental was the highlight of my trip! Shout out to Andrew for the help and awesome service! Will definitely be returning! 10/10 recommend!
Written August 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BikeRentalManager
San Francisco, California
Hi There,
We have a variety of bikes available. We feature beyond Electric Bikes (pedal assist bikes that contain a battery to give you a boost .) We also have Hybrid Bikes (24 speed crossover bikes- this is a standard bicycle.) We also offer kids equipment (tag-alongs, trailers, child seats, and 20" & 24" kids bikes,) and Hardtail and full suspension mountain bikes! We have something for everyone on all the different bike rides there are to do in the area.
Hope to see you soon!
Thanks,
Andrew
Written July 11, 2020
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