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About Big Boys Toys
We rent fun!! High quality inner tubes to float the Madison or Jefferson River. River rafts for running rapids or fishing. Drift boats and Jon boats for fishing. Stand Up Paddle Boards for enjoying our many lakes or rivers. ATVs and snowmobiles to ride the miles and miles of trails in our surrounding National Forest land. We even have jogging strollers, high chairs and play pens so you don't have to bring these items when you come and visit.
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Big Boys Toys
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ETMTFam wrote a review Mar 2021
Honolulu, Hawaii6 contributions
Terrible service and after reading the manager's response regarding the other complaints and issues with customers. It appears no matter what the circumstance it just couldn't have been there fault just like with us. Glad they didn't have the snowmobiles and trailers we rented and we had to find them with a company with excellent customer service.
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Date of experience: February 2021
Response from Michael A, Owner at Big Boys Toys
Responded Jun 8, 2021
Dear ETMTFam, We are very saddened to hear of the mix up with your rental dates. Big Boys Toys is under new ownership and management and we would love the opportunity to change your mind about us. Please give us a call at 406-587-4747 for a second chance! Thank you.
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Kyle C wrote a review Jul 2019
1 contribution
The crew and owner over at BBT are amazing. We have rented trailers in the past from them and everyone was so friendly and helpful. That is especially true when I had a last minute situation come up and didn’t need their c5 car trailer. I was expecting to eat a large fee but they were able to work with me as they figured the could still get it rented and got me out of my rental. I appreciate everyone here and we will certainly be back in the near future! If you are considering any other rental shop in the Bozeman area don’t! Come here instead you won’t find a better rental place in town!
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Date of experience: July 2019
Dakota S wrote a review Feb 2019
1 contribution1 helpful vote
This was my first and LAST time renting from big boy toys. The customer services was terrible. We had called the night before to reserve 3 snowmobiles. When we backed up to the trailer the lights wouldn’t work but it was my boyfriends truck... ( he Hauls trailers for work) so knowing it wasn’t his truck and that it was indeed the trailer the one lady Sarah I believe her name was picked up the wires that connected to the truck and 2 of the wires were cut (hints why the lights wouldn’t work.) so finally after getting the trailer working we went over the sleds and got them on the trailer. Getting up to little bear we got all the snowmobiles unloaded I noticed one of the sleds was not full of gas at all. ( which should have been noticed by Sarah who went over the snowmobiles.) we ignored it and went on with our ride. We seriously rode the road the whole 2 hours maybe that we rode. The 2019 Polaris I believe shut off and would not start so we had to tow the Polaris up onto the trailer to load it. After loading it we got the other 2 sleds loaded. We got back to town and went to drop them off. After getting there we realized she locked the hitch and we obviously couldn’t leave them. So we took them to our home and the next morning went and dropped them off. They looked over the sleds and said NOTHING! 4 days later I check my online banking and they had charged another 435 to my account so my boyfriend called up the manager (Joe) he was completely rude to him telling him it’s not his fault we caused this damage to his sleds. That it truly isn’t his problem that he let us rent 50,000 dollars worth of equipment to come back to the shop with damage. So he ended up hanging up the phone on him. Well I called back today and he was just a rude to me! So when I changed my tone and started talking to him like he was talking to me he immediately got defensive and everything was our fault. He literally was laughing at the fact. This was the worst experience I have ever felt with in any situation and I would not for a second think about renting from them again. They say they take pictures before and after the sleds go out and that’s false. They take pictures when the sleds are brand new and show them to you when you pick up the sleds pretending they just took those picture. If you do rent from this super unprofessional place make sure to take your own pictures! They are known to charge up the ass for the slightest issue that you honestly probably didn’t do. The one sled that wouldn’t start was the one we thought we were going to have been charged for but nope didn’t say anything about that sled but about the Skidoo that never even left the road! They said we were centimeters away from totally the skidoo by hooking a tow rope up to it to try to pull out the other sled. (That wasn’t the case at all! we used the 2 seater sled to pull out the Polaris) neither one of those sleds was even mentioned about any damage! I highly recommend going to SUMMIT for rentals! Big boys toys has unprofessional people in charge and it’s everyone else’s fault but their own. TERRIBLE! Please please don’t spend your money here! Go to summit! ( its right near big boys toys)
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Date of experience: February 2019
Michael W wrote a review Feb 2019
2 contributions
I have been a snowmobile enthusiast since I was a small child and have not been able to do much snowmobiling in my adult life due to my choice of career. I was living overseas and decided to plan a trip to Montana for some winter sports activities with friends. I contacted Big Boys Toys and went through all of our plans with them. They were very helpful and worked to meet all my requirements. Numerous times I contacted them to verify/update/refine our plans and not once was I disappointed. I have tried to rent machines from other places in the past only to be disappointed and left with a hefty bill. For the price they charge you get more than adequate machine and customer service to go with it. They delivered the machines to the trail head for us, reported and held onto some items we had forgotten, and continued to make sure our trip went flawlessly. Just a great business overall and wanted to say thanks!
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Date of experience: January 2019
Brad L wrote a review Jul 2018
2 contributions3 helpful votes
This one is really easy to write. I reserved two side by sides a couple of months ahead of time so my brothers and I could enjoy some OHV scenery in Montana. Six days before my reservation Big Boys Toys called to tell me they had a high demand for the side by sides and wanted to confirm we were still going. Joe mentioned we had first dibs given our reservation. I confirmed we wanted them for sure which he confirmed. The morning of our reservation, we drove down out of our mountain cabin. When we stopped for breakfast I called to tell them we were on our way. He told me he had rented our vehicles to somebody else with no meaningful apology. This was unbelievable to me. He called a week ahead of time and didn’t have the courtesy to tell me he was renting them to somebody else only to wait until the day of. Absolute spineless. I regret committing my time and energy to this organization. This can happen to you. If you’re counting on a trip in the mountains riding ATV’s/OHV’s I strongly recommend going someplace else. You CAN’T count on Big Boys Toys on your vacation.
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Date of experience: July 2018
1 Helpful vote
Response from Kevin M, Owner at Big Boys Toys
Responded Jul 17, 2018
Brad's review is not entirely accurate. Please let me explain the situation and sequence of events. Brad had a rental for one of our 2 seat UTVs for a day. We also had a large multi-day rental for both of our 2 seat UTVs scheduled for the week prior with a film crew. The weather was poor so the file crew moved their rental dates to a period that overlapped Brad's rental. We immediately called Summit All Terrain Rentals, here in Bozeman, to secure another 2 seat UTV to cover Brad's rental before we accepted the film crew's new dates. We made the reservation with Summit, so we were good. On the morning of the rental, we called Summit All Terrain Rentals to let them know we were coming to pick up the UTV. During that phone call we were told they decided to rent the UTV reserved for us and Brad to someone else. Joe immediately called Brad and tried to explain what had happened. We tried everything to fulfill this rental, but were not successful.
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