Dear Jolaban, Thank you very much for your recent visit to Chaplin’s World and for taking the time to review it. It’s only through feedback such as yours that we can maintain and improve the experience we provide to our visitors. We’re disappointed to read that your recent experience at Chaplin’s World didn't meet your expectations, but also surprised at some of the points you mention. Please rest assured that your message has been taken into consideration, and we are currently working on the issues you describe such as the regulation of the flow of visitors, however it is important to note that some buildings are of historical heritage and that little can be done to alter the layout. Chaplin’s World aims to give visitors an immersive experience, so we could say that it’s more than a museum. In The Studio, we meet Charlie Chaplin The Artist, where we embark on a journey through the sets of his films. Here, visitors can see some of Chaplin’s original canes and boots, as well as Chaplin’s City Lights costume, his Oscars, his contract with Karno’s, to mention just a few. In The Manoir, we meet Charlie Chaplin The Man, following in the footsteps of his day-to-day life. Most rooms in The Manoir have been restored with the family’s own furniture and personal items. Throughout the visit, visitors can learn more about the Chaplins’ family life and gain insight into how he lived his last 25 years in Switzerland, as well as coming face to face with the many celebrity guests invited into his home. Concerning the shop, we are surprised and sorry to read that you didn’t find boxsets, exclusive items. We would like to take this opportunity to inform you that we propose around 500 different articles of which 90% are not exclusively for children. You can be sure that we are continually developing exclusive articles and that 95% of the articles sold in the shop are made in Europe. Please do not hesitate to contact us at contact@chaplinsworld.com if you would like to discuss further. With kind regards Alba