We apologize that your experience at The Salt Cave didn't live up to the hype! As our sessions start on the hour, and starting late can have a trickle down effect for all future sessions that day, we need to abbreviate our intro sometimes to stay on schedule. We had groups of 15 and 18 the next hours after and did our best to make the transition as smooth as possible. We always say hello and encourage people to focus all their attention on their breathing. Your group was no different in that regard, yet we did have to speed things up a bit. We had a nice conversation with those who arrived on time and hope that they conveyed that to you. Customers deserve the best The Salt Cave has to offer every time yet we hope that customers are understanding as well when unavoidable circumstances arrive. Since you experienced some benefits, we would love to have you come again! Hopefully giving you one free session will be enough to see you again. Give us a call if/when you are ready to schedule again @ (612) 567-2567.

We are so sorry you had such a lousy experience! After seeing this review a couple weeks ago, we decided to call right away and follow up on how we could make this better. We had a great conversation on the phone and you had indicated that you would make adjustments to your review to reflect the fact that we had been willing to add a session to your package to try and make you feel as good as possible. It has been two weeks since that conversation and it's unfortunate for us to see that no changes have been made. Many aspects of your review are extremely subjective and we felt the need to clarify since you either changed your mind or never had any intention on updating this review despite what we discussed on the phone. We do our best not to over complicate things when people come in for a session. The simplicity of The Salt Cave is one of it's best traits and we explain exactly what to do before every single session (breathing and doing your best to clear your mind). We greet everyone who comes in and do our best to show how grateful we are for there visit. Personalities are different and hopefully those differences are considered and respected at all times. We felt terrible when you told us how bothersome the blue lights were and we were frustrated that the solution was so simple. We hope that in the future, you do not subject yourself to uncomfortable experiences. Most often if people are made aware that there is a problem they will make every effort to fix that problem. Again, we offer our sincerest apology about your experience and did all we could to make it right. We are disappointed that you have not amended your review. We hope that your next session is so fantastic that you will write another review about your amazing time!