To start this place is an active child dream place. Lots of areas to run, jump, climb and play, but service wasn't great and for the price of almost $400 with tax and fees (not including any extra food and drinks you may want) it's not worth it. We got the silver VIP package that was supposed to include 1 pizza per 5 children a pitcher of pop pre 5 children and their wristbands to play. they have a small arcade but that was completely separate. We had ten total children and about six adults. We ordered two additional pizzas and an extra pitcher of pop just to be on the safe side. I get there they ask me what time we want our food and drinks we give time about 20 minutes before the food is to be served they make me aware that they ran out of cheese and only had one pizza for us but if we were willing to wait about an 20 after are party end they should have more cheese to make our order we denied and told them to just take them off server said ok and that he would take care of it but that didn't happen he first said that he was only able to take off to two extra pizzas and the pitcher. I had to talk to the server for 20 minutes before he just took off for the third pizza we didn't receive. Needless to say, he only took off $18 and gave no future coupons or discounts for next visit. If you do have a party here, bring your own food and drinks to avoid any mix ups.

Rip Off!! Don't waste your money! It wont let me give zero stars, that the only reason why there is 1. My daughter spent over $500 on my grandsons birthday party this past Sunday. First of all, our start time was 5:30. We had 2 tables reserved. The party before us kept one of our tables until after 6:00. We were told we had a "personal host" which is also listed on the website under the party packages. Who is supposed to set up, serve and clean. The tables were dirty, pop was split all over the tables which we had to clean up in order to rush and try to decorate our own table since our "host" was no where to be found. Then at 6:15 we go to order the pizza only to be told that if we order from them our pizza would not be there until 7:30 and they close at 8:00. So we had to go down to Little Ceazers and pick up our own pizza. Party package said the birthday boy got to spin the wheel and that the kids would receive party bags and each would receive socks. We were charged for socks and when he was finally able to spin the wheel, he won an hour of dodge ball. To which the "host" told us he could not have because they were getting ready to close. We of course had to ask for the party bags for the kids. They came out with a water bottle and headband for about half of the kids. I spoke to whom I thought was a manager regarding the issues. He took $5.00 off the bill. SMH. And told us the kids could eat their cake no rush since we got out table at 6. They didn't bring our cake out from the cooler until 7:50 by 8:10 the cashier was cleaning off our tables with the kids still eating. This is the most unprofessional, unclean establishment I have ever seen!! Employees were rude and lazy! I wouldn't recommend this place for my dog to have a party!! I'm still trying to figure out how it costed $500. I will be telling everyone I know not to support this place!