AirTime Trampoline & Game Park

AirTime Trampoline & Game Park, Sterling Heights: Address, Phone Number, AirTime Trampoline & Game Park Reviews: 3.5/5

AirTime Trampoline & Game Park

AirTime Trampoline & Game Park
3.5
Game & Entertainment Centers
About
Looking for a unique venue? AirTime Trampoline & Game Park is the place to be! With over 30,000 square feet of space, AirTime Trampoline can accommodate any size group. Just say what you have in mind and we do the rest! NO set up, NO clean up!
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3.5
17 reviews
Excellent
6
Very good
5
Average
2
Poor
2
Terrible
2

Annabelle0605
2 contributions
TERRIBLE CUSTOMER SERVICE & BAD ADVERTISING
Nov 2019
After reading the Black Friday special for 10 all day passes for $100, I took some of my grandchildren & their friends (8 kids in total) for a day of bouncing the weekend after Thanksgiving. I purchased the 10 all day passes (which I was told did not expire) for $100. Then I handed 8 of the passes to the rep for the kids, planning to save 2 passes for later. I was told by the counter rep that I could not use the passes that I just purchased, that they could not be used until the day after purchase. I asked her to check the policy, she left and stated that the manager said they could not be used. So, with 8 children staring at me, I then paid another $160 (plus socks) for the day. I told her I wanted to return the 10 all day passes that I just paid $100 for and she said I could not get a refund. When waiting for the kids, I contacted the Airtime online customer service chat for the Sterling Heights location and asked for the policy for the passes. I was told by the online rep that the passes were good immediatly upon purchase. The online rep stated that they should refund my money for the day. Upon leaving, I attempted to spead with a manager, but the young counter reps kept telling me the manager was unavailable. I showed them the conversation with the online rep and requested a refund of the excess I had paid, the rep stating they did not have the authority to do that and that a manager was not available. Having 8 children with us, we could not wait around until a manager was available. COMPETELY MISLEADING & WRONG.
Written December 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Emma P
7 contributions
Amazing
Jan 2019 • Friends
A lot of fun bring water. Many fun things to do but many small,sweaty children. Would strongly recomend.
Written April 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pioneer27056935938
2 contributions
Never again will I bring my kids
Apr 2019 • Family
Worst experience. They have rules all over the park which I was grateful for. They don't enforce them. The people who stand on side watching are either talking to each other or have their backs to the area. Other people were bouncing on my son's area and I thought he was going to go flying and get hurt. Will NOT be back. Go to Skyzone.
Written April 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

GarwoodFam
Detroit, MI1,099 contributions
Great Birthday Party!
Sep 2018 • Family
My son was invited to a birthday party at AirTime which turned out to be Awesome! (His words). The atmosphere was great. It's huge, spacious and so much to do not only for the kids, adults can join in as well. They offer convenient sections to hold birthday parties. Each child gets a wrist band that allow them to partake in any activity they want. There is a concession stand that offer drinks and snacks along with a seating area. There are video games and comfortable seats for parents to watch the kids play. With birthday parties each child gets Icee drinks, pizza, cake and ice cream. The staff cleans up everything which is a big plus and you also get helpers to keep the party on track. Upon leaving the party they get a AirTime goody bag filled with cool stuff. It may be a little pricey to host a birthday party but it is worth every penny!
Written September 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

FREPLUG
Macomb, MI535 contributions
Cool for kids
May 2017
Took the nephew here. It is a neat place for kids to play. Cost is not too bad. The kid loved it. Lots to do. Plenty of attentive and friendly staff. This is a great way for your kids to blow off some steam. It is not an everyday thing but it is a good indoor crappy weather activity.
Written August 16, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

momof5girlz
Sterling Heights, MI9 contributions
Always great to get their energy out!
Jan 2017 • Family
The kids enjoyed jumping & playing dodge ball & for a bit my husband & I were able to enjoy watching the football game.
Written February 13, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

brendancraw
Roswell, GA47 contributions
Fun
Dec 2016
I went here with my friends. There is a lot to do. They have dodgeball and foam pits. Overall it's a good place to go for some fun
Written December 30, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

johntavernier
Roseville, MI758 contributions
It fun
May 2016 • Family
Hey I like the thing you can do here on a trampoline , I take both of my nephew her and have blast. They both like doing dodge ball. And lot more thing beside dodge ball to do check out ..
Written November 9, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Aaron K
2 contributions
Would Rather Be at SkyZone
Jan 2016 • Friends
Went to AirTime and it was kinda boring. The staff seemed liked they didn't want to be there and they kept blowing their whistles at us. I would rather play dodgeball with people of my own age than 5 year olds because they don't care at all. Sticking with SkyZone.
Written June 29, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

KingEl_P
Warren, MI27 contributions
Awesome time for adults and children, one bad apple
Feb 2016 • Friends
I recently spent some time at Airtime in Sterling Heights. I had a blast! It is definitely worth the money! My kids enjoyed themselves and would love to go back. However, there was a staff member there that had that had a terrible attitude. I hate that I did not get his name. Not all the staff wears grey polo shirts, he wore one. He is also a very tall guy with dark hair. He kept yelling at us every time we fell down. He kept screaming "GET UP!" Mind you we are at a trampoline park so 9/10 we are going to fall at some point. I am a stickler for service so this took away from the the 4 point review that I wanted to give. All of the other staff members were great and very helpful!
Written February 23, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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