Park West Gallery

Park West Gallery, Southfield: Hours, Address, Park West Gallery Reviews: 4/5

Park West Gallery
4
Art Galleries • Art Museums
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
11:00 AM - 5:00 PM
About
Park West Gallery is the largest privately-owned art gallery in the world, bringing the experience of collecting fine art to more than 3 million customers since 1969.
Suggested duration
2-3 hours
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4.0
559 reviews
Excellent
395
Very good
54
Average
15
Poor
19
Terrible
76

BDM
United States3 contributions
Team of circus performers!
May 2021 • Solo
Run don’t walk! This online bio event concierge is a circus at best! They over promise and under deliver! Horrible experience this weekend! Will never go down this road again!!!!
Written May 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for reaching out to us and providing your feedback! Could you please e-mail us a PWGReviews@parkwestgallery.com with your contact information? Our team would love to discuss your concerns with you.
Written June 1, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Kimberly A
7 contributions
HORRIBLE SERVICE
Feb 2021 • Solo
Purchased artwork in February sent to me twice now with a damaged frame and still waiting on a call from Michael Valencia who's supposed to be taking care of this for me. Have been emailing and calling every day for a week now. Called customer service again yesterday and was told someone will definitely call or email me same day and haven't heard from anyone.
Written May 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

CJ B
Clearwater, FL12 contributions
Worst Ever
Mar 2020 • Friends
I purchased some art from this company snd gave firsthand experience as a customer. After I did some research online, I found they charged me 3 times what the art is worth. Everything they were selling can be bought elsewhere for 1/3 of the price they are charging!!! Also, many if there items are not painted by the original artist. You'd be a complete fool to buy anything from them on a cruise ship. Do your own research and don't get ripped off, this company has hundreds of reviews from unhappy customers that were scammed in one way or another! PLEASE BEWARE AND AVOID!! JUST LOOK AT THEIR REVIEWS!!! All these people can’t be lying!!!
Written February 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Gixer1300
Corte Madera, CA2 contributions
Wonderful Company
May 2020
I find it hard to believe that anyone has had a bad experience with Park West Galleries...
My wife and I were happy to attend their art auctions on board normal cruises, the auctions have always been fantastic and informative - our purchases have always gone through with very little in the way of issues and when there have been minor problems, one call to Park West gets the issue resolved. 100%
We have since been invited onto their VIP experiences and absolutely love them. We have continued buying art from Park West and increasing our knowledge of art and artists for years now and will continue to do so.
Park West Galleries are a fantastic company to deal with, their staff are fantastic and knowledgeable, and I would never have any concern about recommending Park West to anyone I know.
Written August 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. It is so nice and exciting for us to hear about your positive experience. Park West is thrilled to help all collectors enjoy the experience of each event. We’re here for you anytime. Have a great week. Stay safe and healthy!
Written August 19, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sal S
Lavendon, UK10 contributions
Auction on Cruise Ship
Aug 2019 • Family
We attended an auction on RCCL recently and purchased a Ron Agam Galactic Black Star picture. The auctioneer was fantastic and the experience was very pleasant. So much so I purchased a Chris DeRubeis Lighthouse painting. When they arrived to my U.K. home I was very pleased with the purchases. I only had one small reservation with the frame that was on the Chris DeRubeis art. When I spoke to Park Way they were very understanding and offered to change the frame. I have seen purchased a further piece of art direct from Park West (Ron Agam) again. I again received a great customer service from PW.

I will be purchasing more art in the near future.
Written July 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to leave this excellent review. We are happy to hear that you enjoyed yourself, and that we resolved your framing issue. We look forward to seeing you in the near future. Have a great day!
Written August 20, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

mat w
Melbourne, Australia3 contributions
Park west are rip offs
Nov 2019
I bought some artwork on a Princess Cruise, it was meant to arrive framed ( and was paid for as such) but was sent un framed. The cruise was November 2019 and so far there’s been no luck with this company doing the right thing. I’d go as far as to call the scammers, and sadly it seems Princess cruises are helping them to rip off customers. I wish I’d read some of the reviews before buying off these people , and it will certainly help me decide which cruise line I’ll go with on the next holiday!
Written July 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Customer, thank you for your review. We apologize to hear you had such a frustrating experience. We really appreciate you bringing this issue to our attention. We would like to look further into this matter. If this matter still needs to be resolved, please email us your detailed information to PWGReviews@parkwestgallery.com. Stay healthy and safe!
Written August 20, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Teri S
1 contribution
Park West Gallery is terrible
Nov 2019
Went on a cruise in November 2019 and bought multiple pieces of artwork. They started charging my credit card in January. I called in March because of COVID to see if there was any way I could possibly not get one of the paintings because of general financial concerns/paranoia. All I want to do is pay my balance and get my paintings and they can't seem to get that done. All I hear is that it takes time to process. Its been 4 months.....I will never trust or buy from this gallery ever again.
Written June 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Teri, Thank you for your feedback. We are sorry to hear about your experience and would like to look further into this for you. If you could please send the best way to reaching you to our e-mail address at PWGReviews@parkwestgallery.com, a member of our team will be happy to reach out to you.
Written February 2, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Carey K
Pueblo West, CO13 contributions
Purchased-Paid --- Missing Artwork -- 7 months waiting
Nov 2019
We attended a Park West VIP Auction in November 2019 at the Ritz Carlton in Denver. It has been SEVEN (7) months and we are still missing two paintings!!!

On May 12 we received what they said was our commissioned piece but it looks nothing like what we purchased. It is vertical with shades of red instead of horizontal with mostly blue.

I have not heard back from customer service. I wish I would have read these reviews.

Luke Proctor was our Art Director.
Written June 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Beverly D
Roswell, GA1 contribution
I have been robbed
Oct 2019
I was invited to a VIP expterience the weekend of Halloween. I had an amazing time and thought that this coud be my new hobby.
However, I still have not received my two artworks that I purchased for over $3,000.00. After many emails and phone messages I still have not received my artwork. I even got a call that it was goihg to be taken care of and still nothing. I have requested my money back and still I have heard notihng.
Sadley I will need to hire a lawyer to get resolve.
DO NOT TRUST THESE PEOPLE.
Written May 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

sirjeff
Amarillo, TX63 contributions
6 months and still have not received
Dec 2019
Purchased artwork on RCCL cruise back in December. Art work has not be delivered. Yesterday got a on board ship coupon for $47 and nothing else. Paid almost $800 for two pieces. No help from RCCL........none-nada-zip. Park West says out of stock even though the sold it at the time. Claim their contract says i am not entitled to refund even though they can't deliver. Not further help from staff. You can bet that i will make this known wherever i can. Do not gamble and by from them. RCCL is probably on the take with them.
Written May 28, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Jeff, We are sorry to hear about your experience with us. We certainly don't like to hear that we have disappointed once of our clients. If you could please send the best method of contact to our address at PWGReviews@parkwestgallery.com, one of our team members will be happy to reach out and further look into this for you!
Written February 2, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Park West Gallery

Park West Gallery is open:
  • Sun - Sun 11:00 AM - 5:00 PM
  • Mon - Sat 10:00 AM - 6:00 PM