I have found my experiences with Park West to be amazing in every way. I first attended their art auctions while on a Norwegian cruise to Alaska in July. My husband and I bought 7 pieces of artwork and were pleased with how the staff went out of their way to make the experience wonderful. I have read mixed reviews about how some people never received their artwork on time or that it wasn’t the art they purchased. We were given a timeframe of “up to four months” and all 7 pieces arrived in perfect condition in less than two months. Every piece was expertly packed and there was no damage. The frames were also perfect and stunning! Based on this, we were invited to an online auction and purchased three Lebo paintings. Once again, all arrived and were in perfect condition. Recently we attended a VIP event, which was an all-expenses paid trip to Nashville. This was also an amazing experience where we were able to meet the artists and enjoy great meals and entertainment with other couples. We bought 4 additional pieces for our collection and won another at a raffle. So far we have been absolutely delighted with Park West in every way. We read all contracts and invoices carefully and there are no problems

I had initially given a bad review since the customer representative on the phone was not being helpful at all when I first contacted Park West. After a few email exchanges with their senior rep, they were extremely helpful and understanding. We were able to cancel an item from the purchase although they currently do not have a cancellation policy. The art works they sell are amazing, but you have to realize that all sales are "final" as they had mentioned several times in the auction. I immediately contacted their customer care after getting off of the ship and they were able to process the cancellation since it was still within their grace period. Please note that there will be a 15% deduction from your refund and you will get that back as future bidding/purchase credit with Park West. Overall, I'm happy with their services and the products that they sell. Just remember to read their terms on the contract before signing.

I’m writing to comment on Parkwest Gallery customer service. Lately Parkwest Gallery customer service does not get a lot of love, but I’m here to change that. We have purchased several paintings over the years from Parkwest Gallery and have had issues with some of them. I would like to report that Parkwest Gallery have resolved all of my issues to my satisfaction. You may not want to have a problem with a brand new painting you purchased, but it is nice to know that their customer service will take care of you. I would especially like to thank Angela Morales, one of my most recent interactions with Parkwest customer service. Angela did a fantastic job of keeping me informed and providing the updates as things progressed. She also went one step above anyone else by sending in the email after my print was shipped to me to make sure I received it. I want to make sure everyone knows that all of the reps I’ve dealt with so far have been great.

ParkWest isn’t one of the standards in collecting fine art by the greatest artists, they are thee standard. Millions and millions of extremely happy collectors planning to return again. Reading some of these reviews makes me cringe. I guess if you’re really happy as “almost” all ParkWest collectors are, you don’t need to tell everybody online about it. There is a reason this unbelievably massive art company has been in business for 70 years. Not going anywhere.

We have bought multiple times from Park West on Carnival over 2022/2023 and now 2024, well over $100k. Our experience has always been amazing. The Gallery staff onboard are always polite friendly and wonderful, they make the auctions fun, they get to know you and many of them we have become friends off the cruise keeping in touch. Customer service was amazing when one of our recent pieces arrived broken/damaged. We were able to return it and have in replaced/fixed and this was done with a quick turn around. Our current cruise has been no exception to the quality and friendliness with this new gallery crew. This is where the but is. As we are now VIP collectors, this current back to back cruise we are on, we have received invites to 3 different online events via email. The deals at these events are phenomenal, spend $x amount and receive the same value in collectors cash. Here is where we are not happy. We are planning on spending quite a bit this cruise, but now after receiving these invites wondering what the point is spending on a cruise, when we can get better deals by attending the online events. We are now in a bit of a conundrum because we know the beautiful staff are also commissioned base and receiving emails like this undermines the work they do as well as their salaries. We are now considering not purchasing any art this cruise and instead attending the online VIP event so we can access these better benefits. Which is a shame because here in Australia, it will reduce the boats regular cruise buyers (every cruise we have bought). Having access to this deals for VIP guests onboard boats could help improve Park West in Australia.

I have bought many pieces from Park West Galleries, I have to say that it's in the eyes and heart of the beholder on buying art on a vacation. It's the thrill of it. The enjoyment of it. Yes, it's probably not worth what you pay for it, but was the drink package or the excursions really worth the money either. Have fun. Don't take your frustrations out after the fact. There are aways hidden charges even though they are all in plain sight. even the cruise lines hit you up with charges, after the fact. It's an auction, an art auction, not a break the bank art auction, it's a enjoy your time out at sea. REMEMBER you are in charge of what you buy, what you do, and what you spend. Just have fun and don't look back at it as a mistake once you are home. You will probably enjoy that art if you don't investigate it after you buy it. Enjoy it. Sorry, I actually love the Park West crew on these ships, sailing this August and plan on being at the auctions

I absolutely love art, but I’m on a budget. On a whim, I went into this gorgeous gallery in Southfield, had a delightful conversation with a kind and knowledgeable art seller. She helped me find a stunning piece that fit perfectly within my budget! Now, I have a beautiful artwork on my wall that I get to show off to my family and friends.