Big Lake Outfitters of Saugatuck

Big Lake Outfitters of Saugatuck

Big Lake Outfitters of Saugatuck
4
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 8:00 PM
Sunday
8:00 AM - 8:00 PM
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.0
4.0 of 5 bubbles15 reviews
Excellent
8
Very good
2
Average
2
Poor
2
Terrible
1

djhl120
Dayton, OH42 contributions
5.0 of 5 bubbles
Jun 2021
There were 7 adults in our party and we rented the smaller of their pontoon boat options. There was plenty of space for everyone. Pricing was very competitive and making a reservation was easy. The boat was clean and in good working condition. The young men who handled our reservation upon arrival and set us up on the boat were very courteous and helpful. We rented for 4 hours, which allowed us cruise up and down the river/lake a few times as well as drop anchor and swim in the "cul de sac". Be advised, that none of the boat rental locations in Saugatuck allow you to take your rental out into Lake Michigan. We would definitely rent from Big Lake Outfitters of Saugatuck again.
Written June 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dick Bart
Park Ridge, IL18 contributions
2.0 of 5 bubbles
Sep 2020
My experience in renting a pontoon boat from Big Lake Outfitters (BLO) was very mixed. The initial store rep who rented me the pontoon boat was nice and helpful. We did a four hour rental but after two hours the boat failed. Due to a mechanical issue, it wouldn't run. Since the BLO was on modified shut down hours there was no one to immediately help rescue us. We did have eventual phone contact and advised them that we got a tow from town resident.

Someone from the BLO met us at our pier, not theirs. He managed to start the boat and depart. My contact later asked what price arrangement did I think was fair. I suggested we pay for just the two hours we actually used the boat. He agreed.

When I emailed BLO asking for a new receipt for the modified charges, I didn't get one but was told the mechanical problem was my fault since I didn't put the boat in neutral to start it. I have driven numerous boats for over 20 years and know when one is in neutral for starting. An anonymous staff member on the email repeatedly insisted I was at fault. I disagreed and still do. Besides all I wanted was a corrected receipt and wasn't looking at finger pointing.

In the end, why would the BLO staff feel it necessary to push the issue of fault when everything had already resolved itself? I was left with a negative feeling about the equipment and lack of customer concern by BLO. I don't recommend using them.
Written September 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review and pointing out the boat was not in neutral when you attempted to start. This was the failure and a good lesson too all. Every boat needs to be in neutral to start it. We appreciate your review and look forward to serving everyone who wants to visit Saugatuck and enjoy the outdoors. Have a great day!
Written September 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cindi F
1 contribution
1.0 of 5 bubbles
Aug 2020
Rented a pontoon from Big Lake Outfitters for four hours for $300 which was the smallest increment of time they gave for rental. We have rented pontoons at other vacation destinations in the past and had great experiences, so a little shocked at what a waste of money this was. You are unable to go anywhere but in the channel and no wake speed. Not allowed to take any rentals out on Lake Michigan, which we knew in advance, but unaware of the ridiculously slow speed, The boat itself was a joke, very old and worn out, Tape across all the tears in the seats, extremely small, worn out and nearly see through canopy, doors without hinges that fell off, and a ladder that was not locked and dragging in the water. Tried to fish unsuccessfully. Water looked too gross to swim in. Really not much to do in this river channel. Don’t waste your money!!!
Written August 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, the Kalamazoo River is slow no wake for most the water way. Also because of the high water the Great Lakes has currently it is very important for slow, minimal wave action created by boats in our area. We do explain this prior to every boat leaving our docks. If this was misunderstood we are sorry for that. Millions of people enjoy the Kalamazoo River water way each year and we appreciate you reviewing on it. Have a great day,
Written September 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JFrig
17 contributions
3.0 of 5 bubbles
Aug 2020 • Family
Rental process for four kayaks went smoothly. However I wonder how often manager/owner checks in . . .bathroom was a disaster; even my teenage son (who usually is not observant about these things) commented how dirty it was. Young woman instructing us how to get in kayaks wore mask with her nose fully exposed. Instructions when we got back was for first person out to notify them inside so they could help bring boats in. When my son said we were back, the two people working at the desk (with no customers inside) told us to bring the boats up ourselves. Less inclined to put money in the tip jar then.
Written August 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

onyrmarks
Chicago35 contributions
5.0 of 5 bubbles
Aug 2020
We rented a pontoon boat and enjoyed a beautiful ride on the Kalamazoo River. The boat was clean and easy to use. Clay was extremely helpful and friendly. We will definitely rent from Big Lake Outfitters again!
Written August 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, we appreciate you!
Written September 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Travelingmum99
Wokingham, UK62 contributions
5.0 of 5 bubbles
Aug 2018 • Family
Rented a kayak and SUP for the weekend which they delivered to our nearby rental. Really helpful staff and good, prompt delivery service. What’s not to like!
Written August 27, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your review, we appreciate you!
Written September 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

bullridr31
Grand Rapids, MI20 contributions
3.0 of 5 bubbles
Jul 2018 • Solo
I spent two hours kayaking in Saugatuck/Douglas area. When I reserved, the staff was very friendly and answered any questions I had. When I got there to pick up the rental, I noticed right away that there were no supports for my feet. I asked about and the outfitter said that all of the kayaks with the supports were out on the water already. I was somewhat concerned about that thinking from the point that many people rent for a new experience without having a skill set to know what they need for proper paddling technique and posture or ways to 'improvise' as needed. The employees were friendly and knowledgeable about the river and gave me some 'basic rules of the road.' I was carrying a PFD and other safety gear with me. It was a good thing and not so good because the outfitter didn't have the knowledge of basic safety needed for kayaking, but it gave me the opportunity to give her some information. I was expecting the outfitter to make sure my PFD was Coast Guard approved (which has happened with other outfitters), but she didn't. To be honest, if one is kayaking for the first time and renting from them, be sure the kayak has the necessary equipment to ensure a safe time on the water. It may be time for them to inspect and upgrade their kayaks.
Written July 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Donna D
Fort Wayne, IN247 contributions
2.0 of 5 bubbles
Sep 2016 • Couples
This is the first and last time we rented a pontoon from this marina. We had nice enough service upon arrival but when we pulled in to return the boat no one even left the chairs they were sitting in. The boat was older and in need of upgrading. Outside this business the town of Saugatuck is extremely charming with quaint shops, eateries and the friendliest shop owners. To Saugatuck we will return but our boat rentals we be found elsewhere.
Written September 3, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mjhiii
Fort Myers, FL79 contributions
5.0 of 5 bubbles
Jul 2016 • Friends
8 of us rented 6 kayaks and kayaked the water to the bridge. Great sites and great exercise.
Staff was organized And had what we needed.
Written July 27, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alyssa D
Chicago, IL16 contributions
5.0 of 5 bubbles
Jun 2016 • Family
Renting a pontoon definitely was one of the highlights of our trip. This place was reasonably priced and the staff were friendly and helpful. Overall we would absolutely rent a boat from them again in the future!
Written July 6, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Big Lake Outfitters of Saugatuck - Everything to Know BEFORE You Go (with Photos)

Frequently Asked Questions about Big Lake Outfitters of Saugatuck

Big Lake Outfitters of Saugatuck is open:
  • Mon - Fri 8:00 AM - 5:00 PM
  • Sat - Sun 8:00 AM - 8:00 PM

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Big Lake Outfitters of Saugatuck Photos

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