We had used the other ferry company (Shepler’s) on our last trip and figured we would try this one for a comparison. We waited nearly 2 hours in their parking lot in line to board. In the mean time, we could see the competitors dock. They had 3 ferries leaving their docks and Starline had 1 leave. Same scenario on the return trip. We will not use this company again.

It was a very long wait to get there. Got a reservation for around 9:30 in the morning; got on the ship around 11 instead. Lines are extremely long, everything is confusing, staff do not seem like they want to be there. We sat around the edge, where someone almost puked over the edge (if I looked at how close we were to the water, I'd freak out, too). Once we went to leave at around 8 at night, we found ourselves waiting until around ten at night. Needless to say, it was not great, but nevertheless, we got there, and we got back, so it was OK.

I believe this is rare but my luggage was completely soaked through the suitcase to all the clothes. EVERYTHING! I had one piece of luggage. Had I know this was even possible, I would have hauled it on with me. When I got there they were like, hmm, weird. I called but no one could talk to me from management. Pretty disappointing to start your trip with completely wet clothes in October, not to mention a suede dress that was ruined. Other than that they were on time, but it was pretty disorganized getting back. They removed our bikes from the ferry and four more times tried to load them back onto the ferry. We had to stand guard to make sure they didn't put them back on until our car got there to pick up everything.