Thank you for providing your feedback – we’re very sorry you were disappointed with your experience, particularly regarding the ticket staff. We have addressed your concerns with that team and are looking into the restroom maintenance issue as well. (Just FYI, we actually get many extremely positive comments about the members of the ticket office staff, so receiving your feedback is very concerning – thank you for taking the time to make us aware.) Again, thank you for offering your comments, and we do hope you enjoyed your time on the island.

Thank you for taking the time to remind others of Mackinac Island’s regulations regarding e-bikes. City of Mackinac Island Ordinance 584 states that only a “qualified person with a mobility disability” may operate an e-bike. The Mackinac Island Tourism Bureau has put together some helpful information and FAQ’s about this topic to assist bike riders; we do our best to share that information as well. That info can be found at https://www.mackinacisland.org/visit/getting-around/.

Thank you for taking the time to submit your review – we’re very sorry that we failed to meet your expectations. Because tickets purchased online can be used for any departure throughout the season (and because all seating is on a first-come, first-serve basis), it’s not possible for us to anticipate each passenger’s intended departure day/time, unfortunately. We do have a schedule that we work very hard to keep, but we recognize there are times, especially during very busy days, when we may fall behind. Ultimately, our customers deserve reliable, timely service – and we use valuable feedback like yours to guide us in making improvements. Thank you for providing this.

Thank you for taking the time to leave us a review, Carly. We are extremely sorry that you had this disappointing experience. We absolutely agree that it is unacceptable to be treated poorly, and if you are willing, we would like to hear more about your situation in the office so we can address this behavior. Please contact our Office Operations Manager directly at 800-638-9892 *200 so we can discuss this further. Having said that, we do want to clarify one thing: the information you received (from the competing ferry service) about us operating just one boat for three days was completely, completely erroneous. We have by far the largest ferry fleet in the straits, and if one boat experiences a mechanical issue, we simply pull another boat from our fleet to replace it. Your travel date one of the busiest of the summer, unfortunately, and our team did not adjust as well as it should have to meet that surge in passengers. We have since made adjustments that have resulted in more timely service. Again, we sincerely apologize for the situation and behavior you experienced.

Hello, thank you for your response. We were extremely busy last week and did experience longer than usual wait times. We are sorry to hear you had to wait so long. We understand how special Mackinac Island is to everyone visiting and sure hope you enjoyed your time there!